Civil War II/Matrix helpdesk

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bloodhound1965
Posts: 2
Joined: Thu Mar 17, 2016 2:24 pm

Civil War II/Matrix helpdesk

Post by bloodhound1965 »

Having trouble reinstalling Civil War II from the CD. Filled out a helpdesk ticket on Sunday and still have not received a response. Needless to say I am very disappointed in there customer support. Is there any other way to contact the Matrix staff to express my concern. Paying this kind of money for a game one expects better support than I am getting.
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zakblood
Posts: 22790
Joined: Thu Oct 04, 2012 11:19 am

RE: Civil War II/Matrix helpdesk

Post by zakblood »

sorry about that, please send another ticket or add to the ticket, as i filled one in today and got a reply straight away, login to your account and check your ticket status and you also should have recieved an email saying it was or is being dealt with?

any and dates?

http://www.matrixgames.com/support/

tm.asp?m=3648145

for a steam key ^^

do you use steam? as then CD isn't needed and it auto patches
Windows 11 Pro 64-bit (10.0, Build 26300) (26100.ge_release.240331-1435) 26H2 26300.9550
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VPaulus
Posts: 3692
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Civil War II/Matrix helpdesk

Post by VPaulus »

We have responded to your ticket on the 14th and on the 15th. Please check your ticket #26599.

Check this forum thread on how to check your helpdesk tickets:
tm.asp?m=3901652
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bloodhound1965
Posts: 2
Joined: Thu Mar 17, 2016 2:24 pm

RE: Civil War II/Matrix helpdesk

Post by bloodhound1965 »

my apologies, I have never had to use the helpdesk ticket before a look a little while for me to figure it out. Thanks
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