ORIGINAL: Sardaukar
Lot of laptops (like mine) has max. resolution of 1366 x 768.
Fodder says his system recommends 1920X1080. Not sure if that means the video card is good at that resolution or the monitor uses that as one of the native resolutions. But one of the first steps after getting a new system is to go to the web sites for the manufacturers of the monitor and video card and download the latest video driver software. There are usually updates to correct problems after the release of the product and the system he got may have one of the early shipped products.
I know it is a laptop, but usually these days you get to pick the video card you want so the matchup with the screen may not be exact. Both have several "native resolutions" that they handle well but they may not all be the same.
EDIT: PS - right click on the desktop and choose "Video Resolution" to see what resolutions your video card offers. Choose "Properties" to see what resolution is available for the screen.