My Computer can't read my backup discks

[jack54]

Hi everybody,

I was doing some file clean up on my computer backing stuff up on Dvds. I decided to check some of my older matrix backup copies. and the drive doesn't read the old disks. For example the disk I copied Don to the Danube says it's empty, Unity of Command and Red Turn says o bytes

Any ideas how I can recover these Games. It my have something to do with the older back up disks being CD-R. But still the dvd drive should read it.

Thanks for any help.

[zakblood]

Just contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

while this won't help with cd / dvd back ups, you at least will have the media for re installs in the future [;)]

[jack54]

Thanks Zak I'm afraid I may have to do that... the question would be where to back up stuff. I purposely used disks figuring if I a large SSD drive or other medium fails I loose everything. I never expected disks recorded years ago by an older computer would become unreadable. Progress I guess.

Thanks again.

[zakblood]

it may just be how the disk was burned or media or a given program is missing, as some older formats or types aren't as well supported either in later versions, sometimes a older drive works wonders where a brand new drive fails to read, slow burners and slower reader are imo sometimes better with older disk

[jack54]

Good point zakblood... the drive speeds are much different plus the option to record to a disk multiple times.

When I made these back-ups the disks were locked after removal from the drive.

Anyway I E-mailed support and had new downloads the next morning... Awesome support!