Bought game no email/code?

[AstroCat]

Nevermind... I got it, just took a while.

[VPaulus]

Sometimes it can take a little longer for Bluesnap to send the emails.
Anyway, I've just resent the emails.

Edit: Oops, I see now that you have received them.

[AstroCat]

Thanks, all good!

[JUEK]

I got an issue with paypal

transaction ended up with an failure message
Tried it three times every time the same result

Did not get an download link

No I checked paypal and saw I already now paied three times for the game but I never got an download link.

I already informed paypal and send an message

pleae help to fix this ASAP

BPR,
Juek

[Amicofritz]

Same here; got a payment receipt e-mail from bluesnap (paid with MasterCard), but got an error message when clicking the pay-button ... Argh.

[Amona]

I too had problems with paypal and bought the game two times.

[Christolos]

I was so looking forward to getting this today (I even ordered the boxed version as well) and was very disappointed when I too got an error with PayPal and then got stuck with a second order that I also didn't receive. The problem seems to be with Slitherine Software UK Limited's PayPal account...[&:]

I sent messages to Slitherine Software UK Limited via PayPal's conflict resolution process and hope to have a solution soon!!!

C

[Frido1207]

After paying using paypal, the redirection to the download page failed. But shortly after that I received the Order Download Information e-mail from Matrix.

[Amicofritz]

Not only PayPal problems, MasterCard too, it seems. I orderede from Norway.

[JUEK]

still no Download Information e-mail from Matrix.


seems there is really an issue with paypal

BPR,
JUEK

[ILCK]

I had an issue where the website 500'ed out but it processed my order. Matrix sent me the link and key when i reached out to support.

[IainMcNeil]

Guys we've seen some issues with PayPal today. We're not sure of the cause yet and why it decided to pop up today....

The support team are looking at it. It may be the mails are delayed due to volume of traffic so if you give it a few minutes it might turn up. If not contact support and they'll look in to it to make sure your issues are resolved.

[Amicofritz]

OK, I now got the link from BlueSnap. Thank God!

[Christolos]

Yes and thanks, I got the order download info as well by e-mail[:D]
Now I need to get refunded for the second copy I inadvertently ordered and paid for...


C

[IainMcNeil]

We're really sorry about this guys - please contact support and they'll give you a full refund.

[JUEK]

OK got the codes too

but now three times

any way to get back the money for the two additional orders?

BPR,
JUEK

[sanderz]

log a ticket here

http://www.matrixgames.com/support/

i had same problems - bought game twice because of website error - i got a reply within 15 mins saying refund was on the way

[IainMcNeil]

We think the issue is now fixed. Apparently it was due to a space where there shouldn't be one...

If anyone has it happen after reading this message please let us know.

[Christolos]

ORIGINAL: Iain McNeil

We're really sorry about this guys - please contact support and they'll give you a full refund.

I just tried support and found this statement:


"Here at Matrix Games we do not use any intrusive DRM. This is very popular with our audience but means we have no way to validate your games after you have purchased and there is no way for us to remove games from your machine, even if we wanted to. This means that we operate a no returns policy on digital downloads. All sales are final.

If you are buying a boxed game, you will immediately receive a download link. Simultaneously the factory automatically puts your order in the production queue. All games are manufactured on demand and are personalised with your name, order ID and serial number. The serial number matches the one you received for your digital download. As these items are personalised they cannot be returned and all sales are final."



How do I go about getting a refund when I was already sent the download link for both copies?
I only need one![:@]

C

[IainMcNeil]

That's a standard policy as we don't use DRM but if the mistake is on our part we'll clearly resolve it. Just contact support!