Problems with Uncommon Valour

Marc von Martial · Post by **Marc von Martial** » Tue Jul 29, 2003 10:06 pm

The Just Play version is the latest version of UV , that is 2.30.

It is possible that Just Play made an error with the uninstall routine, although I doubt that. You will have to contact Just Play regarding this. Not much we can do here at Matrix, since there´s no way to check the installer routine Just Play coded.

All I know is that we didn´t have this problem with our installer / uinstaller.

Mr.Frag · Post by **Mr.Frag** » Tue Jul 29, 2003 10:47 pm

Anyone else happen to also have this version?

I need a registry export to help further as I don't want to walk you into a dead machine.

To get a registry exported, you go into Regedit and use the export option on the File menu. (Full option instead of selected branch)

This file will be rather large (20-40 Megs) so you will need to compress it down to a email'able size to send it to me. It will compress down to 2-3 Megs.

To do the compression, you will need one of a million odd utilities for compressing files. (I personally like www.winace.com)

Leonidas048 · Post by **Leonidas048** » Tue Jul 29, 2003 10:47 pm

Hi there thats what i tried to do before i got in touch with you.I reg on their site and all they did was to send me a thank you for reg but gave me no password to get in to explain my problems thats why i came to you.I ll try again and see if i can get through thanks for your help anyway.

Leonidas048 · Post by **Leonidas048** » Tue Jul 29, 2003 11:25 pm

Hi i done as you said opened up the Export Registry files and then it shows me a box with all the Window system files which one do you want ? Or do i have to winzip the whole window system.Hope to hear from you soon.

Mr.Frag · Post by **Mr.Frag** » Wed Jul 30, 2003 12:39 am

The export option should give you the ability to save the entire registry out to a file (you give it a name).

It will be called namegiven.reg

You will need to compress it up to be able to email it due to the size.

I just need that one file compressed, winzip is fine. Once you have that, tell me the size and I'll give you am email address that can handle the size.

I can not honestly remember all the options in the Windows 98 registry editor tool (I seem to recall there are two versions of the tool, one that gives you just the registry, the other that opens a whole bunch of extra files in other windows.)

Leonidas048 · Post by **Leonidas048** » Wed Jul 30, 2003 1:15 am

Hi there i found what you said so i have zipped all the files there.I named it namegiven.reg the file looks like a block of small blue towers there another one already done something like ADLPFd or something like that ive zipped the files anyway if you give me your email now thanks for you help.See you soon.

Mr.Frag · Post by **Mr.Frag** » Wed Jul 30, 2003 2:00 am

Check your Private Mail here if it doesn't automatically pop a window when you come here.

Mr.Frag · Post by **Mr.Frag** » Wed Jul 30, 2003 7:29 am

Evil! They are using Installshield now. Heres what we need to do:

Open a MSDOS prompt:

Copy this exact line and paste it into your dos prompt then hit enter.

DEL "C:\Program Files\InstallShield Installation Information\{64C33129-B37A-4AE8-B357-004C3E420AAE}\*.*"

That will take care of the actual installer which is killing you.

Next is to clean the registry entry:

Load up Regedit and do a Find again, Copy this into the find box:

64C33129-B37A-4AE8-B357-004C3E420AAE

It should match up and find this key:

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{64C33129-B37A-4AE8-B357-004C3E420AAE}]

Delete just that branch on the left side (make sure just the above 64C33129-B37A-4AE8-B357-004C3E420AAE is highlighted.

You should then be a happy camper!

Edit (quotes added to command to deal with dos vs windows naming)

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 1:17 am

Thanks for your trouble i will try it tomorrow thats quite a bit to write out in Dos and the rest of it i need to concentrate and do carefully.Is this something you are familiar with or tried it out?Well i let you know tomorrow what happens i ll keep my fingers cross but will this sort of thing happen each time i uninstall the game if it happens again what should i do or will this method you told me will clear up the obstruction?Thanks anyway.

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 1:55 am

Hi there ive just read your instructions again one question i need to ask as ive never messed around with my computer like this before how do i go about pasteing that instruction in the MSDOS prompt can you explain actually how i do that from the Dos sorry if i sound rather stupid but i dont want to mess my computer up more thanks for your help.

Mr.Frag · Post by **Mr.Frag** » Thu Jul 31, 2003 2:09 am

No problem, I understand.

While here on the screen, highlight just the line in the note in bold by dragging your mouse over it holding down your left mouse button. Once completely highlighted, press your Control key and your C key together (That copies it into the buffer)

To paste it into the Dos window, select the dos window now then click on the top left corner to bring up the menu. You will see Edit, Paste. Just to be annoying, Microsoft did not make Control-V (Paste) work in the dos box

By the way, If you happen to get a message back about file not found, thats a different issue (The Install Shield directory is hidden, doing it from the dos prompt should bypass the hidden aspect, but Windows 98 ... ya never know). If this happens, I'll have you unhide the directory first (just another copy and paste)

ATTRIB -H "C:\Program Files\InstallShield Installation Information"

(if needed)

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 3:27 am

Thanks i think ive got it.But is this the same instruction information that i put into Dos as the previous one you gave me to do or do i do both. Hope i dont confuse you.

Mr.Frag · Post by **Mr.Frag** » Thu Jul 31, 2003 4:00 am

First bold first, second if it comes back and says File not Found instead of asking you to confirm the delete then repeat the first.

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 1:52 pm

Hi there again.I did what you said i pasted the information into MSDOS it appeared after Wins C:\ and left it nothing happened.But going into Regedit i did a search there and put in the exact code you gave me and it searched for a while.Then finished and nothing showed up it just told me it finished searching the registry thats all.I guess i must have messed up my computer somewhere.If you got any ideas after this let me know thanks.

Mr.Frag · Post by **Mr.Frag** » Thu Jul 31, 2003 5:10 pm

Ok, we need to be clearer ...

there is no such thing as "nothing happened". Something always happens, you just might not consider it to be noteworthy

When you did the dos stuff, it either came back with:

(a) syntax error
(b) file not found
(c) bad command or filename
(d) are you sure (Y/N)

It can't come back with nothing

As far as the registry, I took the registry you sent me exactly and posted the exact key value:

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{64C33129-B37A-4AE8-B357-004C3E420AAE}]
"UninstallString"="RunDll32 C:\\PROGRA~1\\COMMON~1\\INSTAL~1\\PROFES~1\\RUNTIME\\0701\\INTEL32\\Ctor.dll,LaunchSetup \"C:\\Program Files\\InstallShield Installation Information\\{64C33129-B37A-4AE8-B357-004C3E420AAE}\\SETUP.EXE\" -l0x9 "
"DisplayName"="Uncommon Valour"
"LogFile"="C:\\Program Files\\InstallShield Installation Information\\{64C33129-B37A-4AE8-B357-004C3E420AAE}\\setup.ilg"
"ProductGuid"="{64C33129-B37A-4AE8-B357-004C3E420AAE}"
"InstallLocation"="C:\\Program Files\\Matrix Games\\Uncommon Valor"
"DisplayVersion"="1.00.000"
"Version"=dword:01000000
"MajorVersion"=dword:00000001
"MinorVersion"=dword:00000000
"LogMode"=dword:00000001

There is no way it can't find it as this is directly from your registry:

Look at the key name above:

Search for Uncommon (it will match the Displayname key).

Move your selector over the the left side (and highlight the whole [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{64C33129-B37A-4AE8-B357-004C3E420AAE}] section. Thats the one to delete.

Remember, you are my eyes, I can't see what you are doing so you have to be exact in your details

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 5:36 pm

Hi there i will go through step by step what i did.
First with the MSDOS i highlighted the first coded detail you gave me then i pressed CTL-C.Then i opened up from deskstop the MSDOS from my Startup list the MSDOS box opened up i found the icon at the top that says paste i pressed that it appeared next to the opening line Win C:\ then the pasted message appeared afterwards there was no message as you describe unless i did the procedure wrong somewhere.

Next i opened up from Startup program in desktop Win Explorer then went to windows system opened it then found Regedit at the top theres Edit i pressed that it comes down and theres Find it opens up with a long box i inputed the exact details you gave me just as ive done the same with putting Uncommon.Then a box opens that says searching registry with a magnifying glass icon it searches for a while then it closes and says finished searching registry.One final thing that has come to my mind when you input the coded line you gave me does it matter if the letters are in upper or lower case because i done it in lower case i dont question what you found it just the way things are happening to me.Let me know soon thanks.

Mr.Frag · Post by **Mr.Frag** » Thu Jul 31, 2003 5:58 pm

In the msdos box, didg you press enter after pasting it?

ie:

C:\(paste) then [enter/return] key to run.

In Regedit:

Before doing the find, click in the left column and highlight the very top entry. Click on all the (-) to collapse all branches until you only have a (+) My Computer on thge left side. Only thing I can think of is that you started searching the partial registry due to our previous efforts and were already past the key we wanted to find (the silly find only goes in one direction. You are pasting the line with just numbers to case (upper/lower) does not matter. Since you mentioned lower case ... did you use the bold line with all numbers only?

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 6:08 pm

Hi there i cant remember now if i pressed enter when i did the MSDOS setup and with the Regedit i ll try that again then i didnt do that part.Well im just having lunch then i have to go out and be back in 2 hrs thanks for your patience im sure we ll get there see you then.

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 6:32 pm

Hi i quickly had another go on the Regedit i called up all the sub listings into My Computer with + next to it and posted the code again into the Find box using this key(-) for in between the group of numbers but still nothing could be found sorry about this im finding it pretty frustrating as well i ll do the MSDOS later see you soon.

Leonidas048 · Post by **Leonidas048** » Thu Jul 31, 2003 8:57 pm

Hi there i thought i let you know i found something of the game in the regedit in the HLocal Key section under software its in a branch of the games ive got listed under the company name just a bit different called Just Flight is it any good to delete those files i couldnt see the part about uninstalling though let me know thanks.