Lost the purchase details

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gliz2
Posts: 454
Joined: Sat Feb 20, 2016 9:04 am

Lost the purchase details

Post by gliz2 »

Silly of me but apparently I cannot find the email confirming my purchase.
Should I just contact Matrix Customer Support and will the PayPal order confirmation should be enough as a proof of purchase?
Plans are worthless, but planning is essential.
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zakblood
Posts: 22784
Joined: Thu Oct 04, 2012 11:19 am

RE: Lost the purchase details

Post by zakblood »

yes, as no one else will know, if registered, it should be in your support account, so if you buy when your logged in, it will or should record it for you, but if you wasn't then it may not have been registered so then support is your only option
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hingram
Posts: 129
Joined: Wed Feb 06, 2002 10:00 am
Location: SW Virginia

RE: Lost the purchase details

Post by hingram »

How long ago did you purchase?
Hank

If you aren't part of the solution, there is good money to be made prolonging the problem.
gliz2
Posts: 454
Joined: Sat Feb 20, 2016 9:04 am

RE: Lost the purchase details

Post by gliz2 »

I got it on the launch.
Plans are worthless, but planning is essential.
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