Command Update Fails: Updater error

[mikmykWS]

Hi Adam,

Can you verify that steam has completed running the updates? Usually it will install the base application and then if there is an update installs that after. Check the bottom of your steam UI and if there is something downloading it will tell you.

Thanks!

Mike

[sparky577]

So I just posted a problem and then saw someone make mention of a new build.

I tried updating, and got "Error: Update information for Command Modern Air Naval Operations could not be downloaded. Please contact Matrix Games for help."

I've got the non-Steam version.

Anyone else running into this issue?

Thanks!


P.S.
CMANO IS THE GREATEST COMPUTER GAME EVER!!!

[Dimitris]

ORIGINAL: sparky577

So I just posted a problem and then saw someone make mention of a new build.

I tried updating, and got "Error: Update information for Command Modern Air Naval Operations could not be downloaded. Please contact Matrix Games for help."

I've got the non-Steam version.

Anyone else running into this issue?

Thanks!

P.S.
CMANO IS THE GREATEST COMPUTER GAME EVER!!!

Hello,

The new update has not yet been uploaded to the "official" distribution channels yet, so if you need it urgently you can download it from here: tm.asp?m=4514036

[c3k]

Okay. I've searched.

How, PRECISELY, does one update a scenario after a database update?

And, is it required to do that, or only if you think/know that the update fixes a problem with that specific scenario?

Does the same apply to campaigns?

Can this be done automatically with updates?

Is there a reason why I shouldn't do any updates to campaigns and/or scenarios?

And, finally, could we put this information (how to apply a database update) into the FAQ?


Thanks,
Ken

[Rory Noonan]

Hi c3k,

To update a scenario load it in the editor and follow the Database > Upgrade Scenario to Latest DB... path

You can do this to any scenario; if it fixes the problem then that's great; if it creates more then you have the option of restoring the .OLD file created in the update process outlined above

You can edit DLC campaigns to your hearts content. In my experience as a campaign designer however, I spent a lot of time balancing the scenarios in that campaign and now that a major update is out it could change the balance.

I plan on checking back over my released scenarios to make sure that they're still balanced as I intended. However if I didn't do this and they were not updated to newer DBs the scenarios would still be as designed for release.

As to whether this can be done with updates; it can, but for QA it is better to have incremental updates.

No reason to not update campaigns or scenarios to the latest version, but please do take advantage of the inbuilt backups. As referenced above, scenarios and campaigns are balanced based on the DB at the time, and updates can mess up this balance.

Good question and I hope I gave a good answer; I'll pass the URL on to the appropriate people to have this included in the FAQ.

[spookyer]

Haven't played Command for a while and tried to update. I got a range of errors when I tried to do it so I got onto the forum and downloaded update pack B998.14.zip, and moved the new Command.exe file over manually.

This download was quite small, normally they are huge. I replaced the Command.exe file with the new one and now nothing works at all. I get the little intro menu and it won't go further.

It seems every time I come back to this game I spend several hours trying to update it. There is always some issue and it is never clear what I need to do and it always seems to be a multi step process with 30 mins of online research required to try and determine what particular steps are required to get it to work.

If I click the update button the latest update error says "Command could not be downloaded contact Matrix games for help".

Very frustrating.

Great game though just wish it was easier to install and update.

[Dimitris]

ORIGINAL: spookyer

Haven't played Command for a while and tried to update. I got a range of errors when I tried to do it so I got onto the forum and downloaded update pack B998.14.zip, and moved the new Command.exe file over manually.

This download was quite small, normally they are huge. I replaced the Command.exe file with the new one and now nothing works at all. I get the little intro menu and it won't go further.

It seems every time I come back to this game I spend several hours trying to update it. There is always some issue and it is never clear what I need to do and it always seems to be a multi step process with 30 mins of online research required to try and determine what particular steps are required to get it to work.

If I click the update button the latest update error says "Command could not be downloaded contact Matrix games for help".

Very frustrating.

Great game though just wish it was easier to install and update.

Hello,

We're very sorry about your update troubles, I can certainly sympathize!

Perhaps as an alternative you can get the game running through Steam instead? Steam usually takes care of all the upgrade hassles so you don;t have to. If you have bought only through the Matrix store, you can obtain for free a Steam key from your purchase: http://www.slitherine.com/forum/viewtop ... 58&t=72513

Please let us know if this helps!

[JohnWise]

Hi - I'm getting the same error when checking for CMANO Updates today namely:

Unable to download file.
An error occurred while trying to open an FTP file

Have Matrix Games come up with a fix ? - as the update fix at the start of this thread
was posted back in 2014 and suffice to say doesn't work.

Judging by the latest reply to this thread - I assume Matrix Games recommends using
the Steam version of the game rather than the one sold and installed from Matrix
due to the updater problem although surely there must be a fix for this by now ?

[zakblood]

if you install and run as admin, and don't have a poor AV or Poor none default firewall running, it works fine, if you do have a poor AV and firewall and installing and running as admin doesn't setup the correct permissions to run and update, then you have to do it manually, just comment on what your using and i'll find the guide on how to let it through, it's not hard, it's quite simple, so if you wish to do it by PM and not post it here, that's fine, i can do it by pm

[TMP95]

my updater has never managed to work. Always an FTP issue. I have excellent AV service and run as admin.