Problems with game running

[kirkoa]

I just purchased this game and it freezes when the Campaigns on the Danube screen opens and the music starts.

[zakblood]

welcome to the forum and sorry for your issue, some more information is needed to help and support you

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

as your a new member and it's classed a spam for 10 posts etc, just pm me the details and i'll attach it to your post

[Rasputitsa]

I have not encountered this and don't know the answer, so this is just guesswork, but are the game sound files trying to play with an APP that may not be installed. If you check the properties of the game files in the 'sound' folder, do you have the APP that these files - 'Opens with:' ?

[zakblood]

i also don't like to guess, but yes also agree, i'd say they have windows 10 maybe, and not media player loaded etc, so no codec for the game, no pre requisites etc installed

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