Welcome to support

[zakblood]

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as txt.file, which is then permitted to attach to the forum, please don't just copy paste it, or you may / will get error.

if you have any issues or error's, please help us and yourself with as much detail as possible,...

What's the last message on screen when it happens?

Is there anything in the error.log & log file file in the game folder? which is inside the game installation folder called logs, which as it's a txt file, just attach with a DxDiag report if you have an error.

please also make sure that all your hardware driver wise is up to date and no error messages in your Anti Virus program.

[zakblood]

Windows 10 version 1809 10.0.17763 · REDSTONE 5 · OCTOBER 2018 UPDATE is the latest released version of windows 10 as of this post shown as

Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

latest Nvidia drivers are,

Code: Select all

https://www.geforce.co.uk/drivers

416.94-desktop-win10-64bit-international-whql

latest AMD drivers are,

Code: Select all

https://www.amd.com/en/support

18.11.1 (-) 11/8/2018 version depends on hardware


for the latest Realtek High Definition Audio

Code: Select all

https://realtek-download.com/download-hd/

for others, please contact your motherboard provider

[zakblood]

bump