WIN10 sound issues ?

[zakblood]

regarding the others one, just looked, it has one line only

Description: Speakers (Realtek High Definition Audio)

and nothing else

[zakblood]

so where's

Description: Realtek Digital Output (Realtek High Definition Audio)

or input for that matter?

Line In (Realtek High Definition Audio)

so imo a part install, as 3 lines are missing?

Sound Capture Devices empty

this is what it should look like,

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8186 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 14/06/2017 00:00:00, 5826560 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8186 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 14/06/2017 00:00:00, 5826560 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: TOSHIBA-TV (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_10DE116F&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.17763.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 14/09/2018 00:00:00, 398336 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Line In (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8186 (English)
Driver Attributes: Final Retail
Date and Size: 6/29/2017 17:52:00, 5826560 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

without the tv part

[Shadrach]

If you are talking about the "DxDiag Notes" section, it will list one tab per device. So I have three display tabs, and three audio tabs, for three audio outputs connected to two "controllers":
Description: Realtek Digital Output (Realtek High Definition Audio)
Description: DENON-AVRHD (NVIDIA High Definition Audio)
Description: ROG PG279Q (NVIDIA High Definition Audio)

Your "Realtek Digital Output" device is just the optical (S/PDIF) output on the device, as compared to the usual analog RCA/jack outputs. TomC has the same, it's just called:
"Digital Audio (S/PDIF) (High Definition Audio Device)"

Missing sound input devices is not an issue, I *guess* they are not loaded unless something is connected to the input ports (mic for instance). Or they might be disabled manually.

Oh and if you find a working site to download Realtek audio drivers, please post the URL, I guess mine could need an update, in fact the issue might be caused by *newer* drivers, as Larry's ones

[tcarusil]

Gentlemen:

Thank you for your assistance. I went to the Realtek download page https://www.realtek.com/zh-tw/component ... Itemid=283 and searched for the ALC 899. Nothing turned up. They only went through the ALC 898.

I do not want to use an unofficial site as the potential for heartburn greatly outweighs the annoyance from occasionally not having sound. I will see what else I might try. Thanks

TomC

[Shadrach]

I actually think you can trust the realtek.cz site, I downloaded the drivers for my device there and updated the device. I've later rolled them back because I'm more comfortable with the Windows-provided ones.

A trick I've got to know is sometimes it works to rename installer EXE files to 7Z, and open them in 7-Zip. This means you can unpack the drivers to a temp directory, and update your drivers, without having to actually run the supplied installer. But this is for the more braver of souls that do regular OS backups I guess [;)]

If you want I can backup my current (Official MS) drivers for Realtek and make them available to you. However not sure if they would work if your device is slightly different.

[tcarusil]

Thank you for the offer, but I am afraid of making the problem worse. I can live with intermittent lack of movement sound.

TomC