United Parcel Service *SUCKS*

[BrubakerII]

Originally posted by Joe 98
The real point is that no businesss should ever make a promise that it cannot keep. It leaves a sour taste in the mouth of the customer.

Spot on! I understand the millions of parcels thing is a reason, but not an excuse.

Brickbats to modern marketing!

Brubaker

[Charles2222]

Joe 98:

The real point is that no businesss should ever make a promise that it cannot keep. It leaves a sour taste in the mouth of the customer.

If they promised 7 days and they regularly delivered in 4 days, customers would go "wow!".

The industry standard was learned from the other places, afterall, I'm sure in either their business or their personal lives, they found out how inconsistent their deliveries are.

The thing that really gets me, at least 'down here' is that no matter how many times I've tried a higher priority mail I never get it quicker. It takes everything 5 days minimum to get to me, although they almost never stretch out to more than a week. The only time I'd ever order through the mail, despite my always getting what I ordered, albeit delivered later than the priority times promise, is if something is really something that I'm afraid will either be so unpopular or popular, that finding that item on the shelf will likely take two weeks (CIV3 PTW and HOI were excellent examples of both ends of that spectrum to where the stock was a difficult task to find; CIV3 PTW being popular and HOI being a reluctant stock for the software stores).

On the plus side, since my mail is almost always delivered the same irrespective of how much I paid for delivery, I never get the standard mail in more than 7-10 days. I see so many places, even to this day, that'll try to tell you to allow 2-4 or 4-6 weeks for delivery, which makes me laugh. Maybe those Eskimos get packages that late. I wonder if that's representative of Texas very much? Priority or hotter that doesn't work, but regular delivery that does. (The national HQ for UPS is about 5 miles from my house).

[moore4807]

After enduring much of what is in this post I figured out a few things the "consumer" NEEDS to be aware of....
1) What "town" do you live in? MANY post offices are located in "towns" which actually dont exist or were incorporated into townships over 100 years ago - so the "town" my post office is in (Blackwood) was incorporated into Gloucester Twp. over 100 years ago. Try sending something to Gloucester Twp (even the town hall has to use Blackwood NJ) and the USPS sends it right back as undeliverable!, EVEN with the correct address & zip code!
2) Another thing thats wrong is the zip code itself - remember zip+4? its a sham for the most part. I live on a common named street in one part of Gloucester Twp. -that shares a zip code (and street) with another County, that my mail and packages get delivered to by UPS & FedEx REGULARLY... even though its in a different County, & Town - It is ALSO regularly explained to me that they use mapping services (MapQuest) and aren't responsible for errors in the software! When I contact MapQuest - they say they cant "fix" the problem til the next updated edition - but thank you for bringing it to thier attention!!!!! Which by now you know -never gets fixed!
3) That complaining is useless... so I am forced to endure and go through the extra process of ordering with "special instructions" that are ignored as often as not... Leaving my phone number on all packages so the good deliverymen actually call before delivering it- and are ****** when my instructions have them deliver out of thier route area (because of the mapping software!) which I gleefully tell them "sorry, I'm not responsible for the mapping software your company uses!"

So no good answers -my solution is USPS, then UPS (the Lawnside NJ hub is only a few miles away), then-if I cant avoid it, FedEx or Airborne Express (both are VERY bad in my area, FedEx is plain obnoxious about it, Airborne is simply incompetent!)

[Les_the_Sarge_9_1]

Yet another post about Les and his damned Margaret

All I can say, is the only times I have ever ordered wargames through the mail via the internet, I did it via a young lass living in Texas who likes me a lot hehe.

She used a credit card and employed links I sent her through a chat program.
So take heart Matrix Games, even a young lady that can't tell tactical from grand strategy has no problem ordering games from you direct.
And this was before the much improved face lift before Watchtower even existed eh.

I have ordered from CD Access and Talonsoft (Take2 I think was actual source) via Margaret as well.

And all I did was say here is the link, this is the name of the game and can you have it ordered and redirected to me. She did all the work herself.

I think the key is she just ordered it and left the process to be processed though. She didn't arrange special delivery speed, nor did she go and ask questions like where is the item right now exactly.

Start to finish she had Lost Victories from source to my door inside of one week eh.

There is one sad bit of news though guys. This gem of the female of our species got married this year hehe. Sorry this smart lass is off the market now. But some Texan sure is a happy guy these days.

I might be able to chalk it up to my being lucky knowing her. Of course it helps she worked for UPS once hehe
Ya gotta know how to make the right girlfriends I guess.

[Igotmilk™]

UPS ROCKS!

FedEx ships using USPS BTW.