Where to Email Bug report

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Jeff Gilbert
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Joined: Sun Oct 02, 2005 1:03 am
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Where to Email Bug report

Post by Jeff Gilbert »

Encountered a bug today on calculating movement (range check error).
The game kicked over to the bug report form and I elected to email it however, when it popped up to email, there was no email address to SEND to.

I have saved the email & attached report for when I lear where to send to.

Thanks in advance,

Jeff Gilbert
US Army [Ret]
Palm Harbor, Florida, USA
Shannon V. OKeets
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Joined: Wed May 18, 2005 11:51 pm
Location: Honolulu, Hawaii
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RE: Where to Email Bug report

Post by Shannon V. OKeets »

ORIGINAL: Jeff Gilbert

Encountered a bug today on calculating movement (range check error).
The game kicked over to the bug report form and I elected to email it however, when it popped up to email, there was no email address to SEND to.

I have saved the email & attached report for when I lear where to send to.

Thanks in advance,

Please send to:

MadExcept@MatrixGames.com
Steve

Perfection is an elusive goal.
aschoelling
Posts: 2
Joined: Thu Nov 20, 2014 9:30 am

RE: Where to Email Bug report

Post by aschoelling »

Is there a new address? I tried to send a bug report yesterday, and it bounced, indicating error with the mail server DNS setup:
"madexcept(at)matrixgames(dot)com":
no valid MX hosts found

Thanks,

Alexander
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Dabrion
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Joined: Tue Nov 05, 2013 10:26 am
Location: Northpole

RE: Where to Email Bug report

Post by Dabrion »

matrixgames.com has a valid MX record and is not in any common blacklists (http://mxtoolbox.com/SuperTool.aspx?act ... n=toolpage)

Could it be that your mail hoster is blacklisted? And this refers to the revers-lookup?
"If we come to a minefield, our infantry attacks exactly as it were not there." ~ Georgy Zhukov
aschoelling
Posts: 2
Joined: Thu Nov 20, 2014 9:30 am

RE: Where to Email Bug report

Post by aschoelling »

I used my GMX mail account at home, trying dig -t mx from office showed a valid entry.

Looks like a valid and correct setup on the mailserver part to me, so the problem must be on my side, even though a blacklist check using mxtoolbox gives me almost 100% green icons (the 2 remaining where query timeouts), and the domain check only found some minor issues (like DNS TTL larger than recommended, slow SMTP responses).

Thanks for looking into this. I'll try and send the bug report again later today, and perhaps from another mail account, if that doesn't work.

Yours,

Alexander
Shannon V. OKeets
Posts: 22165
Joined: Wed May 18, 2005 11:51 pm
Location: Honolulu, Hawaii
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RE: Where to Email Bug report

Post by Shannon V. OKeets »

I have been having trouble replying to PM messages. The Slitherine server says my replies are not being sent.[:@]

Please use a post in the Tech Support forum or send email (MadExcept@MatrixGames.com) to report problems.
Steve

Perfection is an elusive goal.
JLDemary
Posts: 2
Joined: Thu Apr 11, 2019 3:16 am

RE: Where to Email Bug report

Post by JLDemary »

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