Slitherine & Matrix Games get new Websites!

[IainMcNeil]

On the www issue what browser are you in as we had it but fixed it.

Which images do you mean that look wrong? Can you give a url? Thanks!

[RichG]

ORIGINAL: IainMcNeil

On the www issue what browser are you in as we had it but fixed it.

Hi Ian,

The www issue happens in both Vivaldi and Brave browsers (both Chromium based).

Which images do you mean that look wrong? Can you give a url? Thanks!

https://www.matrixgames.com/game/comman ... ar-edition

[Zovs]

As I posted elsewhere I am still getting 502 errors on Matrix forums. Using Chrome (latest).

Also when I tried to create a ticket the Captcha is not working.

[Zovs]

So the 502 errors are getting worse.

I used both the delete cookies that the Matrix web site has and also using the F12 method to empty cache and hard reload.

It's like a cookie will get messed up and I'll be stuck and using the forum will give me a 502, then I have to rinse and repeat the F12/delete cookies stuff...

[IainMcNeil]

If you still have issues with the Captcha please email support@slitherine.co.uk and they'll pass on your issue while we continue to fix bugs.

[RichG]

Not a bug, more a comment:
The store now has a 'Budget Games' selection, which is a great idea, however it is showing DLC's - often for games which are far from budget price. This could be misleading.

You might also want to set the default sort order for budget games to 'latest releases first' as currently it shows the oldest first which could give the impression you only want to sell off old games cheaply.

[ObiRynDenobi]

Love it! Love it! Love it! Love it! [&o]

I was finally able to actually login and access My Games today for the first time in over a year!!! No broken stupid 'Recapcha.' Happy camper here! [:D] And the 'Recapcha' even worked for the Forum!! [X(]

Looks beautiful too!

[cblattmann]

Can't access My Page and my games. I am getting a AccessDeniedHttpException and a AccessDeniedException error.

[surfcandy]

Inconveniences one after another caused purchasing games a disaster and unpleasant.

[IainMcNeil]

If you are having problems please let us know your OS and browser. Most people are not having an issue so we're trying to work out what compatibility problems are causing each issue.

Also if you don't mind trying Chrome instead of your current browser, it seems to avoid most of the issues.

[julianbarker]

I have tried Chrome and missing purchases are still missing and games that are in My Page won't download due to 404 error. I have tried raising a ticket. First time Captcha didn't work. So now that is fixed I had another go. Half way through typing my message in the box the page exited back to My Page and what I had entered was lost!

This needs an urgent fix so people can access the products they have paid for.

[IainMcNeil]

That's really odd. There isn't really a way for a page to close on its own. If we could repeat the issues they wouldn't be there. MyPage works fine for us unfortunately.

Some people have had luck by clearing their cookies. Maybe give that a try. A corrupt cookie can do a range of odd things...

[wongalfred]

I can't login to my account this 3 days, I use both Chrome and Ms Edge without luck. Please help.

[IainMcNeil]

Can you try clearing your cookies. If that does not help please email support@slitherine with details of the problem and your OS and browser so we can get your issue in to the bug list.

[julianbarker]

ORIGINAL: IainMcNeil

That's really odd. There isn't really a way for a page to close on its own. If we could repeat the issues they wouldn't be there. MyPage works fine for us unfortunately.

Some people have had luck by clearing their cookies. Maybe give that a try. A corrupt cookie can do a range of odd things...

I have tried different browsers and cleared cookies which has only made things worse.

I am using Win 10 and Firefox by default - both fully up-to-date

Prices are now back in $ instead of local currency, and when I click on Download under one of my purchases that is displayed I get a message like this.

An exception has been thrown during the rendering of a template ("Parameter "name" for route "app_member_myaccount_downloadfile" must match "[^/]++" ("Command: Modern Air/Naval Operations PC Update v1.15.6" given) to generate a corresponding URL.").

So I don;t even get as far as the 404 missing file error.

I have tried raising a ticket for this error but despite Captcha confirming I am not a robot your site then throws up a Captcha not entered correctly error.

I will raise this with the support mail address you have posted above - but this is really not good enough. I should not be deprived of access to games I have paid for.

[wongalfred]

After report to customer service, they reset my password and the login problem gone. Thanks for help.

Alfred

[pcpilot]

Hi, I'm unable to login to either matrix or slitherine sites. I tried twice on both websites to reset password and got the email sent to me to reset it, which I did. Then when I try to login, I am told password invalid. I am using Edge browser on windows 10. I am however obviously able to login to the forums.

Edit: I did send an email to support@slitherine.com and a ticket has been generated.

[JoeMK]

Hej, dear friends,
I'm missing a lot of my games.
When may I give it a shot again?

Sincerely
J.

P.S. The function "New Ticket" does not work. Though the green checked sign is presented,
the "Contact Us" button is leading to the message that the CAPTCHA wasn't entered correctly,
again and again...

[JoeMK]

This website is underwhelming, There’s no concentrated information any longer but big, almost
hyping pictures everywhere.

I have to click and scroll a window bar to get all the specs of a single game, not at a glance
as before. This cannot be serious! Or will it be?

The same with the additional information I previously could read on one pc screen.

Maybe the new site will work well using smartphones and tablets. But for a pc user it’s a
retrograde step.

Sincerely,
J.

[rjh1971]

When I launch any game menu before firing the game, if I click on the ad it opens IE (the default browser when I installed the games, now I have changed it to Chrome but still opens IE) when clicking on the accept cookie button it does not go away. The page remains frozen.
Hope it helps.
Kind regards.