Support Request

[dbw1]

Good Day,

I submitted the first ticket five days ago plus started a couple threads here.

With all due respect when may I expect a response?

Many thanks.

[zakblood]

all tickets are dealt with in a first come first basis, so check your spam as normally unless at really busy times, it's never that long tbh, so sorry for the delay, but most of the time the reply has been sent, either to an old email address or a one that's blocked and gets shoved in spam

[dbw1]

Thanks for the speedy reply. Just checked and nothing is sitting in spam or junk.
The problem is that in attempting to purchase CMO your site will not give me the 50% reduction as it says I have already used it - this is not the case.
I need someone to reset whatever it is you do to reset this.
I'm contemplating purchasing a surface pro7 and tomorrow I have an appointment set up with a techie to learn more but i'd like to settle this first. Part of going the surface pro route is to be able to use your sim on it.
I tried again last light to purchase on the off chance things had been corrected with my existing COMANO S/N for purchase but it had not.
Thanks you.
Dave

[zakblood]

i don't have the access to see what has been suggested or offered or for what has been given as a reply, i'll just send it up the chain and see if anyone can help you more with it asap, sorry

[dbw1]

No worries. If someone can fix this i'd be most grateful. Things happen.
I plan to purchase the download CMO plus the extra DVD that includes the manual.
Cheers.
Dave

[zakblood]

https://www.matrixgames.com/forums/tm.asp?m=3901652

what does it say btw in your support ticket, follow the link and check what you put and what's happened as by a reply

[dbw1]

I responded to the support ticket but no solution is present.

[JosephM]

Hello Dave,

Sorry for missing this but I have replied on the ticket in full. We usually try to reply to all tickets within 24 hours, although during times of increased demand we may take slightly longer. There is no excuse for the message sent 5 days ago however, as this was just lost within the ticket list, but I've replied to the recent message. Again sorry for missing the first ticket

[dbw1]

Hi Joseph, No worries. Things happen. I appreciate the follow up and your time .
Dave