Multiplayer

[timrt]

Help please. Trying to start a PBEM. Go onto Warplan, choose Multiplayer but cant log in either as me or set up a new login. What am I doing wrong?????????????

[AlvaroSousa]

Specify what's happening. Doesn't click? Message?

[timrt]

I go into login Multiplayer & enter the username & password to login here & it says Login Incorrect

[AlvaroSousa]

Can you login with other games?

[AlvaroSousa]

Try this....

Under
C:\Users\"your user name"\Documents\My Games\WarPlan\

playerData.dat rename to playerDataOLD.dat

restart game.

Try and login.

Otherwise contact Matrix it might be a login error issue with your name and password.

[scout1]

ORIGINAL: timrt

I go into login Multiplayer & enter the username & password to login here & it says Login Incorrect

Keep trying … I got exactly the same error …. exited and came back in and eventually worked …. not sure why, but saves the login info go forward and no further issues

[timrt]

Totally stumped. Ive checked that my Slitherine & Matrix Accounts are all merged. Ive updated my password. Ive tried the playerDataOLD.dat route.

I have rebooted but when I go in to try to start a new Multiplayer game (for the first time - updated to latest patch) I Login to Multiplayer and enter my Login & Password details which I know are correct because Im here adding this post, but no it says Login Incorrect.

All I want to do is play this game by email!!!!!!!!!!!!!!!!!!!!!!!

[AlvaroSousa]

I just checked my login and it works.

Did you guys contact Matrix?

What I will do is add a toggle to the next patch to give data on the login procedure for me to look at. I can't do anything about it from the Matrix end but at least you would get an error #. I know only the common ones for the login.

Contact Matrix support to reset the login or do something with it.

[timrt]

I did, thanks. Ive contacted Matrix help desk twice and twice they have simply changed my password. There clearly not reading what Im saying. Its very frustrating.

[AlvaroSousa]

Try running the game as admin.
Turn off whatever anti-v or firewall software you have.
Worst case you can send me your login and I will look at the external code and tell you whats going on. If I can login then the problem is 100% on your end.