Customer support gone?

[Palle]

Dear all, I bought the game back in 2014, after a while I stopped my then job and got another and thus another work computer. Upon writing customer support, they kindly provided me a new DL link.

This has now happened again; except that for two months since I wrote them, with a second mail a month or so ago, there has been no reply. I am puzzled and at a loss for what to do.

Who do I contact?

Best wishes, Palle Rasmussen

[paulderynck]

Maybe they are backed up due to Covid. Try again.

[Palle]

My first mail to them were on the first of March, at that point, COVID19 had swallowed nothing in the US yet.

[davidachamberlain]

You should not need to request this from Customer Support. When you login to your account, you can get what you need.

Login > https://www.matrixgames.com/login
Click on "My Page"
Click on "FILE DOWNLOADS" for WIF

If login was previously completed, you can go there directly.
https://www.matrixgames.com/member/down ... -in-flames

You would just install the Beta Update and then the most recent patch.

Dave