PLEASE HELP! Multiplayer Account Banned? URGENT

[DorianSebastian1]

I need help being reinstated to the PBEM system. I was sent this e-mail awhile ago but showed up in my spam so never found it until months after. Basically I was quitting the game to replay my turn a few times when I made some critical error, I only play with my best friend I bought the game with to play with online, and had no idea this was illegal. I will not do so again but my access has been terminated! Now I cannot play this game at all online which is terrible. And I'm worried this extends to ALL sliterine games as well. I was going to pick up Strategic Command WW2 world at war and Panzer Corps 2 with my friend as well but worried I will also be unable to play online. Please HELP!

E-mail pasted here:

Dear DSK,

You will recall that we have already written to you on several occasions, on what is a highly unusual problem i.e. when using the PBEM++ server system, you repeatedly find it necessary to download an opponent’s turn multiple times without any corresponding upload. Despite our repeated advice on this matter you have not contacted us.

Therefore as indicated to you in our previous message, concerning the possible negative impact that this may cause to your opponents and the community in general, we have regrettably terminated your access to the PBEM++ system.

Should you wish to contact us further in connection with this matter, please contact us

Regards,
The Slitherine Team.

[DorianSebastian1]

Hello? Can someone please help?!

[Cfant]

I only can tell you, if you play with friends you trust you can play without pbem++. just send the save-files per mail like in the gool ol' days.

[The Land]

I suggest emailing them back and asking if they can unban you. If you've been only playing with one person they're probably less bothered by the idea of you replaying the turns.

[BillRunacre]

Hi

This isn't something we can resolve for you, but we have dropped someone at Slitherine a line asking them to investigate it. Hopefully you'll hear something soon.

Bill

[manickennel]

The best thing to do is to reply to the email that you got from the support team explaining the situation, they're the best placed people to sort it out.

[DorianSebastian1]

I have replied! 4-5x times now! Still zero response over 1 month!

What do I do?! I also just purchased Strategic Command WW2 World at War to play with my other friend and I cant access that either!

[manickennel]

Hopefully everything should now be resolved; let us know if there are any further problems.