[RESOLVED] What to do when CMO freezes on launch?

[SeaplanePaul]

Gidday Gidday all,

HD died so bought a new one and reinstalled STEAM and CMO.

Now when I launch CMO the loading screen appears, the globe keeps spinning with the words "Loading, please wait..." but nothing else happens

What can I do to get CMO running again please?

Merry Christmas to all,
Hope some kind soul can help please

[Dimitris]

Hello,

* Is the OS fully updated? Graphics drivers updated? Direct-X 9 installed?
* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)
* Are Steam overlays disabled for Command?
* Is Direct-Write disabled on the Steam client?
* Are all other applications (and especially hardware-helper apps like MSI Afterburner, RivaTuner etc.) shut down?
* Are you using a high-DPI desktop? (ie. font size >100%)
* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)

[SeaplanePaul]

Direct-X 9

Hi.

Thank you for your answers.

Am going through your list.

I have Direct-X 12 installed. Is that okay or does it have to be Direct X-9 thank you?

[SeaplanePaul]

* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)

No, Command is not running as admin. No such prompt appears - should it?

[SeaplanePaul]

* Are Steam overlays disabled for Command?

Sorry for the trouble, how do I check that thank you?

[SeaplanePaul]

* Are you using a high-DPI desktop? (ie. font size >100%)

I was, at 150% but have reset it to 100% - and that did the trick! Can now play.

Thank you very much for your help.

Merry Christmas