No refund policy

[RangerJoe]

WITP:AE was recently on sale for 16 USD.

[Rosseau]

Times are tough, but for newcomers to the wargaming genre, the WitP:AE sale is an example of how they have got it good taking advantage of all these bargains!

[Alfred]

You should all disregard PeteS and not take at face value his posts. Here is some hard data to consider.

1. He joined the Matrix forums on 4 January 2021.

2. His profile shows he has made a total of 19 posts since joining.

3. The 19 posts are found in 3 threads he created, two on 5 Jan, the other on 6 Jan.

4. The three threads are as follows:

In the Site Feedback forum

(a) Refund Policy (thread title) - post #1

(b) No refund polic (sic) (thread title - thread subsequently locked) - posts #1, 3, 5, 7, 9, 10, 11, 14, 16, 19, 20, 21, 22, 26, 29, 35, and 39 = a total of 17 posts

In the General Discussion forum

(c) No refund policy 9 thread title - yep, this very same thread) - post #1

5. As can be seen all 19 posts are accounted for. Not a single one made in the dedicated game forum. One therefore wonders just who exactly he asked for help (you will all have to read the locked thread to get the details of his claims). He certainly hasn't approached the experts for help. With the greatest respect, if he directly approached Matrix Support (and I for one am not convinced he even took that step) Matrix Support are generalists, they are not experts on the game in question.

6. Even with assistance from experts, it is still incumbent on him to properly apply the switches. Based on his posts, I see evidence that he didn't apply switches correctly.

Alfred

[Freyr Oakenshield]

ORIGINAL: Alfred

You should all disregard PeteS and not take at face value his posts. Here is some hard data to consider.

1. He joined the Matrix forums on 4 January 2021.

2. His profile shows he has made a total of 19 posts since joining.

3. The 19 posts are found in 3 threads he created, two on 5 Jan, the other on 6 Jan.

4. The three threads are as follows:

In the Site Feedback forum

(a) Refund Policy (thread title) - post #1

(b) No refund polic (sic) (thread title - thread subsequently locked) - posts #1, 3, 5, 7, 9, 10, 11, 14, 16, 19, 20, 21, 22, 26, 29, 35, and 39 = a total of 17 posts

In the General Discussion forum

(c) No refund policy 9 thread title - yep, this very same thread) - post #1

5. As can be seen all 19 posts are accounted for. Not a single one made in the dedicated game forum. One therefore wonders just who exactly he asked for help (you will all have to read the locked thread to get the details of his claims). He certainly hasn't approached the experts for help. With the greatest respect, if he directly approached Matrix Support (and I for one am not convinced he even took that step) Matrix Support are generalists, they are not experts on the game in question.

6. Even with assistance from experts, it is still incumbent on him to properly apply the switches. Based on his posts, I see evidence that he didn't apply switches correctly.

Alfred

Yeah, well, he must be one of them "agents provocateur," who clearly came here to foment revolt and incite gaming hatred [:D]

[Zovs]

Excellent post Alfred!

[rico21]

So many times have I bought wargames and played them once[:(],
telling myself that this game was not for me and then replaying one of my old wargames and enjoying it, even more than before.[:)]
I take comfort in telling myself that I have helped fund the smartest art on this planet, wargaming.[8D]

[Zovs]

rico21

That is what I have experienced a bit a well. I picked up MWiF on a sale, installed it and was like meh..., but a year later I came back and read and watched all the tutorials and found it was / is a very excellent game.

Case in point I have had the HPS Panzer Campaigns I have been toting around for years and then two weeks ago I decided to install some and that lead to me purchasing some of the Gold series. Totally awesome series.

[RangerJoe]

ORIGINAL: Zovs

Excellent post Alfred!

I agree.

Yes, I did notice that his first posts were complaints and none were asking for help. Hence my responses.

[Alfred]

ORIGINAL: Freyr Oakenshield

ORIGINAL: Alfred

You should all disregard PeteS and not take at face value his posts. Here is some hard data to consider.

1. He joined the Matrix forums on 4 January 2021.

2. His profile shows he has made a total of 19 posts since joining.

3. The 19 posts are found in 3 threads he created, two on 5 Jan, the other on 6 Jan.

4. The three threads are as follows:

In the Site Feedback forum

(a) Refund Policy (thread title) - post #1

(b) No refund polic (sic) (thread title - thread subsequently locked) - posts #1, 3, 5, 7, 9, 10, 11, 14, 16, 19, 20, 21, 22, 26, 29, 35, and 39 = a total of 17 posts

In the General Discussion forum

(c) No refund policy 9 thread title - yep, this very same thread) - post #1

5. As can be seen all 19 posts are accounted for. Not a single one made in the dedicated game forum. One therefore wonders just who exactly he asked for help (you will all have to read the locked thread to get the details of his claims). He certainly hasn't approached the experts for help. With the greatest respect, if he directly approached Matrix Support (and I for one am not convinced he even took that step) Matrix Support are generalists, they are not experts on the game in question.

6. Even with assistance from experts, it is still incumbent on him to properly apply the switches. Based on his posts, I see evidence that he didn't apply switches correctly.

Alfred

Yeah, well, he must be one of them "agents provocateur," who clearly came here to foment revolt and incite gaming hatred [:D]

I don't know if he is an "agents provocateur". However, I can and do, infer certain things from his 19 posts.

1. He has very limited patience when it comes to resolving technical computer issues.

2. Attention to detail is not his forte.

3. He is not adept at handling command line parameters, which when added to the above points, very strongly suggests that he has never had to configure software to run in a DOS environment.

4. He expects everything to runs perfectly "straight out of the box".

5. He is no stranger to demanding refunds. No need to research a product before purchase because a refund will be forthcoming.


The above inferences paint in my mind a picture of a young individual whose entire computer experience dates only from the plug and play era. An individual who is accustomed to instant gratification, and if that does not ensue, it is someone else's fault. This is not a picture of someone who would cope with the complexity of the game in question, even if it installed perfectly "straight out of the box". In short, not a grognard and hence unlikely to find many Matrix games to his taste.

Alfred

[Edmon]

So two quick things here...

1) We at Slitherine are here to help you guys, we want you to enjoy our games and get the most out of them. If there is some reason your game just won't work, we have a support email address you can message us on and we will do our best to help you.

2) Please do not "attack" others in the forum. Well written or otherwise, inferring things about other forum users, especially negative things is not really what I want to see because it can often lead to the person being inferred about responding... which leads to a flame war, paper work, having to moderate, etc... a bad time all around. So please remember to ensure the topic you are writing about is not another forum user.

Be excellent to each other guys. It's what Rufus would have wanted.

[Zovs]

Who is Rufus?

Just curious...

[Aurelian]

Speaking of refunds.... I refunded a game on Steam. Didn't think I'd have time to play it. Two days later, I found it was still on my hard drive.

And it worked, offline.

Ended up buying it again, and a bunch of DLCs.

[MrRoadrunner]

ORIGINAL: Edmon
Be excellent to each other guys. It's what Rufus would have wanted.

[&o] Whoa! Wyld Stallyns! Go San Dimas!

RR

[Edmon]

ORIGINAL: Zovs

Who is Rufus?

Just curious...

The Arbiter from Bill and Ted... am I showing my age here? .

He came back in time to deliver an important message. That message is "Be excellent to each other".

To do any less, would be bogus.

[MrRoadrunner]

https://www.youtube.com/watch?v=Bn9qIotEWkw

Most Excellent!

RR

[MrsWargamer]

ORIGINAL: Edmon

ORIGINAL: Zovs

Who is Rufus?

Just curious...

The Arbiter from Bill and Ted... am I showing my age here? .

He came back in time to deliver an important message. That message is "Be excellent to each other".

To do any less, would be bogus.

Excellent. We need a guitar riff emoji

[Zap]

And yet Alfred pointed out good things. Do we take this poster seriously or not.

[Freyr Oakenshield]

Yeah, sure, why not? Let's take 'em seriously. Really seriously.

[demyansk]

Just think about all the money you might have spent from crappy Hollywood movies in the old days and that’s money thrown in the wind. I like Matrix and Slitherine. For the most part, every game bought, I liked but I don’t play them that often. Except, Panzer Korp still play that game over Panzer korp 2. I don’t play it on Steam because I don’t want to see the number of hours. I would bet it’s in the 4000-5000 range

[Greybriar]

If I want to check out a game before I purchase it, I watch a YouTube video (or two or three or more) of it. I used to rely on written game reviews but some reviewers do not share my taste in games.

As mentioned, Steam and GOG.com both will refund your money if you want them to. But I like to buy my Matrix/Slitherine games from Matrix/Slitherine. Not only do they make more money that way, but the games I purchase are listed on My Page.