Game doesnt start

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dudefan
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Game doesnt start

Post by dudefan »

Installation works fine, launcher works. but when i click play game nothing happens...

when i check in task manager the launcher is still running in the background.

the same effect if i click directly on the game file to start it. nothing
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

1. Did you allow DirectX 9 and .NET 4.7.2 to install during the installation?

2. Did you install into the default location?

3. Could you post a DxDiag please?

Erik Rutins
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dudefan
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RE: Game doesnt start

Post by dudefan »

i already reinstalled the game and restarted the laptop (MSI ge75 raider Nvidia gforce 1070... specs high end)



1. yes
2.no correction. i tried to reinstall it on the suggested drive. no effect
3. where can i find it?
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

ORIGINAL: dudefan
2.no

Where did you install it and have you tried uninstalling/reinstalling in the default location to see if it makes any difference?
3. where can i find it?

Please see this new thread:

https://www.matrixgames.com/forums/tm.asp?m=4987555
Erik Rutins
CEO, Matrix Games LLC


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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

Just to check, can you please try this:

Windows Media Player in Windows 10

To proceed with this method, right-click Start, select ‘Control Panel’ > ‘Programs’ > ‘Programs & Features’ and then click on ‘Turn Windows Features On or Off’.

Apps and Features. Click “Turn Window


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Erik Rutins
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

Please also try going to your installation folder and double-clicking on the WarInTheEast2 application file directly (bypassing the game menu on the desktop shortcut) to see if that makes any difference.
Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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dudefan
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RE: Game doesnt start

Post by dudefan »

SO i did everything and i am also following the other threads with the same problem. nothing helps

what i did so far:

redownload, reextracted, reinstalled, installed on original drive with suggested location, installed on different drive, dclicked directly on the exe, tried launcher again, did this windows media thing (it was already checked)
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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dudefan
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RE: Game doesnt start

Post by dudefan »

did it. did not help
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

If you manually change your DPI settings for your system, does that help?


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VPaulus
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RE: Game doesnt start

Post by VPaulus »

Rename the "Video" subfolder as "_Video". You can find this inside the "Dat" folder.
Then run the game and check if the issue persists.
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

Also, please try right clicking on the WarintheEast2 application in your installation folder, then choose "Run as Administrator" and let us know if that makes any difference.
Erik Rutins
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dethbass
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RE: Game doesnt start

Post by dethbass »

Try closing Cortana. It did it for me
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Erik Rutins
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RE: Game doesnt start

Post by Erik Rutins »

Please give this new 4k/DPI Hotfix a try:

https://www.matrixgames.com/forums/tm.asp?m=4991284
Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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dudefan
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RE: Game doesnt start

Post by dudefan »

As I posted in the other thread. Nahimic was the culprit. Thank you. Can be closed
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