Instructions for Users with 4k / High DPI issues

[ranknfile]

The game looks beautiful, but there are fonts that overlap one another in the unit detail (they work - I can select them individually - but the fonts are on top of one another). More significantly the Leader Detail Window is cut off at the bottom, so I cannot replace any of my leaders.

I am still learning the game (playing the Vistula to Berlin campaign), and so have not yet tried altering fonts or whatnot to get this functional.

When I try to run the executable file I get a message saying there is a problem with my serial number.
I will try the Matrix Helpdesk tomorrow.


DxDiag below:

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System Information
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Time of this report: 1/19/2021, 20:50:56
Machine name: LAPTOP-IC1PN3CM
Machine Id: {64246AD7-8EEA-4674-8CAB-C13313379FEA}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Razer
System Model: Blade 15 Advanced Model (Early 2020) - RZ09-033
BIOS: 1.03 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz (16 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 16244MB RAM
Page File: 8230MB used, 10446MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.9
DxDiag Version: 10.00.18362.0387 64bit Unicode

[Helpless]

but there are fonts that overlap one another in the unit detail (they work - I can select them individually - but the fonts are on top of one another). More significantly the Leader Detail Window is cut off at the bottom, so I cannot replace any of my leaders.

This fix deals exactly with such kind of situations.

When I try to run the executable file I get a message saying there is a problem with my serial number.

Most probably you are running this exe from the wrong folder.

1. Download the attached zip file and unzip it to overwrite the executable by the same name in your installation folder.

[ranknfile]

ORIGINAL: Helpless

...

1. Download the attached zip file and unzip it to overwrite the executable by the same name in your installation folder.

'Twas I who were Helpless, but now, I'm back in business, better than before!
Your guidance was not only appreciated, but unfortunately, all too necessary!
Everything looks fine now. Muchas gracias!

[Erik Rutins]

Please note, the first post and attachment for download has been updated to a 1.04 Beta with further fixes that should help with stability on 4k resolution / scaled DPI systems. If you've already used the previous hotfix or are still having issues, please give the new one a try and let us know how it works for you.

IMPORTANT: The recommended scaling settings have changed since the 1.00 and 1.02 Beta, see the new image in the first post for use with the 1.04 Beta hotfix!

[Numdydar]

The text is improved with the new 1.04 patch. So thank you for getting that done.

As I mentioned above the AD resolution and the pop up boxes for terrain/combat are still way too small. I can barely read them without using ZoomIt. The game REALLY needs either a saleable UI, More zoom levels, or be able to change the monitor resolution from within the game. It really sucks to have to change the desktop resolution in order to play them game without using third party apps.

[Helpless]

Thanks for the feedback.

It really sucks to have to change the desktop resolution in order to play them game without using third party apps

You don't need to change resolution. You can set override dpi settings to System/System(Enhanced). Windows will scale up it automatically.

I agree that is is far from perfect. But there are some good news - in .04 versions - dynamic map font loading saved lots of memory which can be used to scale GUI elements.

Currently I'm testing dpi scaling code which is quite promising and effectively I see much better view on 4K screens with bigger on map text and elements.

Scaling other GUI windows really depends on their complexity. Luckily mentioned map popups and AD summary on the bottom are not so complex.

[Bleek]

Will there be an option to set the windowed mode resolution? It seems to be running 1024x on my screen which is... tiny.

Fullscreen is just a no go on my ultrawide, I have to physically move my head left to right to read info panels.

So currently, even with the DPI hotfix, I have to change something on Windows first before running the game. I really hate to kick devs, but it's 2021 guys and for the price of product - I'd expect this basic resolution changing functionality in the game. Or more preferably, a scaling UI+font to the resolution.

edit: okay, I can resize the window by hand. That's better than nothing, but the game won't remember that and will reset each time I load.

[Erik Rutins]

ORIGINAL: Bleek
Will there be an option to set the windowed mode resolution? It seems to be running 1024x on my screen which is... tiny.

The windowed mode just adopts whatever resolution you expand it to. You can maximize it to your desktop resolution if you wish.

So currently, even with the DPI hotfix, I have to change something on Windows first before running the game. I really hate to kick devs, but it's 2021 guys and for the price of product - I'd expect this basic resolution changing functionality in the game. Or more preferably, a scaling UI+font to the resolution.

We're working on some in-app scaling options, but this caught us a bit by surprise as the testers running in 4k during the test were happy with how things were working and it's a major engine change to do scaling in the application for high-res/dpi scaled customers. We are doing it, but it takes time. It is our top priority right now other than fixing crashes.

Regards,

- Erik

[Erik Rutins]

The top posts have now been updated with the 1.05 Beta update.

[Bleek]

Thanks Erik.

I've been playing around with the fonts json, and it certainly helps bumping fonts 2 size points. But of course the UI doesn't scale, so certain text overflows.

If in the future fonts could be bumped 2 sizes and the GUI boxes expanded to suit, that would be a winner for my UHD monitor. Right now, I'm close with my windows scaling AND json font edits, but no cigar because some UI boxes can't accommodate it.

---

I will say, the general workflow and UX is several steps better than WitP:AE (thank god)! I didn't play the original WitE.

[Erik Rutins]

For the time being, you may want to try Zoomit:

https://www.matrixgames.com/forums/tm.asp?m=4991070

We're working towards allowing full scaling options in the game, but it will take time.

Regards,

- Erik

[MakeeLearn]

ORIGINAL: Erik Rutins

You can download the current Hotfix executable from this post (attached).

The attachment has been updated with a new 1.05 Beta DPI Hotfix executable

IMPORTANT: The recommended scaling settings have changed since the 1.00 and 1.02 Beta, see the new image in the first post!

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.

[AlessandroD]

ORIGINAL: MakeeLearn

ORIGINAL: Erik Rutins

You can download the current Hotfix executable from this post (attached).

The attachment has been updated with a new 1.05 Beta DPI Hotfix executable

IMPORTANT: The recommended scaling settings have changed since the 1.00 and 1.02 Beta, see the new image in the first post!

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.

I got the same message error but before the installation, just after to launch the beta .exe

Edit: reading the below post it was my fault.

[Helpless]

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.

Make sure exe file is located in the proper installation folder. Btw, this hotfix is obsolete by the 1.00.05 Beta.

[Erik Rutins]

ORIGINAL: Helpless

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.

Make sure exe file is located in the proper installation folder. Btw, this hotfix is obsolete by the 1.00.05 Beta.

The 1.05 is now linked in this thread as well, 1.04 has been retired.

[hei1]

With 1.06 the memory consumption goes down to 0.5 GB. Great! But I still have the "Crash on Start" - settings as above... I set Soviet to AI, load "Velikie Luki" ... if I move the mouse (somewhere) the game crashes immediately during T1. If I do nothing (just push F12 for Axis) I survive until T3 or so... Any help / hope?
Thanks
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System Information
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Time of this report: 4/5/2021, 22:18:21
Machine name: HE-DELL-TAB
Machine Id: {9320A52A-52C1-40D2-8CDF-43F40A769ECA}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: German (Regional Setting: German)
System Manufacturer: Dell Inc.
System Model: XPS 13 9310 2-in-1
BIOS: 2.0.0 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7898MB RAM
Page File: 4259MB used, 7351MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

[Klapauzius]

Just updated to 1.00.07 - Did I miss something about DPI scaling? On my 4k monitor the game is unplayable now (everything is tiny now) and impossible to further zoom in.

It was working fine in the initial release version, i.e. the scale and zoom levels on 4K were good and readable and now they are not anymore?

I have my windows scaling set to 200%, but it doesnt seem to apply to this version of the game??

[Helpless]

That's correct. As for playability it is other way around. Since it was incorrectly scaling only fonts, game was unplayable because of low memory crashes. Now it is not crashing and you have workarounds to scale up by:

1) Operating system by setting override high dpi to System or System(Enhanced) (screenshot attached)



2) Use 3d party apps, ex. ZoomIt



There is a work being done to improve player's experience on high DPI settings, without need to be scaled by the OS or 3rd part app. But it is not an easy task and not all interface parts are easily adjustable. But so far in-app map scaling looks quite promising.

[Helpless]

With 1.06 the memory consumption goes down to 0.5 GB. Great! But I still have the "Crash on Start" - settings as above... I set Soviet to AI, load "Velikie Luki" ... if I move the mouse (somewhere) the game crashes immediately during T1. If I do nothing (just push F12 for Axis) I survive until T3 or so... Any help / hope?

I don't think it is related to DPI settings. Please try 1.00.07 and report in separate thread if you still get a crash. Thanks.

[sandman2575]

Can I just clarify -- for "Change High DPI settings" in the .exe -- we are now being told to set High DPI Scaling Override to "System" (or System Enhanced) and NOT "Application"? Previously the directions were to set to "Application," correct -- but now this has been changed.

EDIT/UPDATE: I just tried switching to both System and System Enhanced DPI scaling override, and the result is considerably *worse* than when I keep it on "Application" override. Text using "Application" override is much sharper and clearer. Yes, I'm playing v. 1.00.07

I guess 'do whatever works for you' and all that -- but I don't understand why we're being instructed to use "System" override now when, at least for me (and I suspect others), "System" override yields poor results.