Email notification from Slitherine down?

Strategic Command WWII World at War Tech Support
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Cpuncher
Posts: 369
Joined: Tue Mar 26, 2019 11:06 am

Email notification from Slitherine down?

Post by Cpuncher »

Hi,
Is the email notification for "it's your turn to play" for PBEM down? I didn't get one for my last turn to play, and now it seems my opponent hasn't started to play his turn longer than usual.
LoneRunner
Posts: 443
Joined: Sun Aug 16, 2020 4:30 pm

RE: Email notification from Slitherine down?

Post by LoneRunner »

I noticed the lack of an email notification in my online game also. My opponent normally finishes his move at night and I respond in the morning. I didn't see an email notification but went into the game anyway just to check. And his move was there.
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Hubert Cater
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Joined: Mon Jul 22, 2013 11:42 am
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RE: Email notification from Slitherine down?

Post by Hubert Cater »

It might be a temporary glitch, contacting Matrix Support always helps as it let's them know if there is an issue.
LoneRunner
Posts: 443
Joined: Sun Aug 16, 2020 4:30 pm

RE: Email notification from Slitherine down?

Post by LoneRunner »

Still not getting email notifications.

I can't remember how I set my games up for email notification in the first place. Can't find anything in settings. Did I click a box when the game first started?
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BillRunacre
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RE: Email notification from Slitherine down?

Post by BillRunacre »

I recall that the setting is actually stored in your Matrix Games account, try logging in to that and check the settings there.
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Rommel62
Posts: 12
Joined: Sun Dec 04, 2016 1:53 pm

RE: Email notification from Slitherine down?

Post by Rommel62 »

I have the same problem, no email alert for the turn. Seems to have started around May 1.
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BillRunacre
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RE: Email notification from Slitherine down?

Post by BillRunacre »

It might be best to raise it with Matrix support so they can look into it:

https://www.matrixgames.com/contacts
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