Got my manual today, take a look!

[LarryP]

I waited for many weeks, thanks UK.

[LarryP]

Another view.

[LarryP]

And the final.

[Arthurius]

OMG

[Bamilus]

Biggest images Ive ever seen on this forum lol. Even on a huge monitor I had to reduce to 30% just to see

[gekkoguy35]

Ugh, that really sucks [:(]

[LarryP]

ORIGINAL: Bamilus

Biggest images Ive ever seen on this forum lol. Even on a huge monitor I had to reduce to 30% just to see

Yeah I know, I’m sorry for that. I worked on them and they were smaller on my pc, but you can’t preview images here. After I posted I thought “oh no!”

I was hoping my book would get here for the weekend... it did. Still have not heard from customer support. It looks like it got crunched in a sorting machine sideways. It happened before it left the UK, and they wrapped it with bubble wrap and knew it was badly damaged. Why did they not send it back to Slitherine?!

[Bamilus]

But on topic, yea that's terrible and I've heard/seen similar stories from other people but yours are the worst. I don't believe I chose Royal Mail but the other option, but the packaging was basically completely ripped off by the time it landed on my doorstep and thankfully the bubblewrap protected it from any noticeable dings. You should definitely get another manual free of charge, though, that's unacceptable.

[LarryP]

You were surely fortunate the book was undamaged. I don’t feel like waiting several more weeks for it again. I saw that the next shipment won’t arrive for shipping until the end of May! Then another 5-20 days for shipping. No thanks, I’m moving on.

[tm1]

This does not bode well for me I got a email on the 30th April saying my book / game has been sent out and I went through royal mail and I live in Australia.

God knows how it will look when it finally gets here because its the 15th May today and I still don't have it.

The email said 5 - 20 days, I have a bad feeling about this.

[LarryP]

Mine said 5-20 days too. I hope you get it in good condition, and soon!

[Zemke]

The issue is the book is NOT packaged in a box, but shipped a soft padded envelop type thing, and is not up to the shipping demands, particularly trans-Atlantic. My manual was also a little roughed up. Why it was not shipped in a box like a box you would expect if you ordered from say Amazon is beyond me, other than $$$, and I would have GLADLY paid the little bit extra to protect my manual if given the option.

[tm1]

ORIGINAL: Zemke

The issue is the book is NOT packaged in a box, but shipped a soft padded envelop type thing, and is not up to the shipping demands, particularly trans-Atlantic. My manual was also a little roughed up. Why it was not shipped in a box like a box you would expect if you ordered from say Amazon is beyond me, other than $$$, and I would have GLADLY paid the little bit extra to protect my manual if given the option.

Your kidding they have sent a over seas package in a envelope, that is a joke considering the money its costing to get it shipped out.

Well i certainly dont see much hope of it coming in good condition.

[Zemke]

Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.

[geforth]

You should definitely contact the matrix/slitherine support. royal mail packages are covered up to 50 pounds.

[LarryP]

ORIGINAL: geforth

You should definitely contact the matrix/slitherine support. royal mail packages are covered up to 50 pounds.

I did yesterday and still no answer.

[LarryP]

My iPad posted twice, sorry.

[Bamilus]

ORIGINAL: Zemke

Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.

Considering it looks like every package they throw from about 100 feet above into a shipping container, probably not good.

[LarryP]

ORIGINAL: Bamilus

ORIGINAL: Zemke

Sorry to be the bearer of bad news. Who knows what the thing will look like by the time it gets to Australia.

Considering it looks like every package they throw from about 100 feet above into a shipping container, probably not good.

That's a pretty good description of how my book looks. It was NOT in a box, and coming from so far away it should have been. It cost plenty for shipping too. If the rest of physical shipments come from the UK, I'm done with them. And I think I know the answer to that.

I don't want to get too negative here, as there are some very good things about Slitherine that I highly appreciate. They have the best tooltips of any dev I have ever seen, and I am a tooltip lover. [:D] Not too fond of their shipping though...

[Bamilus]

Yea I think its more than fair to say given the price of the manual + shipping they should've used a cardboard box that would've cost $1-$2 per in bulk. If they want to up charge for it then that's fine, too. But an envelope over these distances is not acceptable.