Got my manual today, take a look!

[TheFerret]

Don't worry, the shipping companies would find a way to damage it in a box, too. I used to work in the parts department of a BMW dealership in Arizona. Sometimes we'd have to get parts rush shipped via Fedex from Germany. I'd say a solid 10% of those parts arrived damaged - and BMW does not skimp on packaging for its parts, they use the nicest heavy-duty cardboard boxes I've ever seen, with plenty of packaging material inside. And every time, the same song-and-dance routine happened - Fedex: "it was in good condition when we delivered it, you must have damaged it." Us: "no, there were literally holes in the box when you delivered it." Fedex: "our records don't show any damage, so we'll have to investigate before we can pay an insurance claim." Eventually we had to have one of us stand around with a camera while the Fedex truck was unloading. Which didn't actually help; they started saying they'd received the packages damaged instead.

[Bamilus]

Sure but it'd at least have a better shot than an envelope.

[LarryP]

ORIGINAL: Bamilus

Sure but it'd at least have a better shot than an envelope.

Yeah. So what's the other choice, don't use a box and keep using flimsy bubble wrap in an envelope? That's how mine came. The odds have to be better with a box, even though firms like FedEx are frigging liars. FedEx used to be pretty good, they suck now here in my city. UPS now literally throws our boxes over the front gate now. The best lately has actually been the USPS, which has changed for the better. They are the ones that lovingly laid my book right at our front door. They saw it had been trashed.

[NavalNewZ]

Received my copy here in New Zealand 2 weeks ago. The exterior was ripped and full of black marks. BUT, the book itself is in pristine condition. The reason being that it had two layers of bubble wrap. I have received hundreds of books from other countries over the years, and bubble wrap has always been the saviour, regardless of the external condition.

[NavalNewZ]

.

[LarryP]

The best shipped to us has been bubble wrap in a tight fitting box with no room to slide around. Seldom has there been an item ruined, unless it's glass. [:(]

Update: We just got a Sunday delivery from Amazon and I watched her enter the gate (50' from our front door, 15' from street) and dropped the package, then took a picture of it. So we go online and read the delivery statement and it says the package was delivered at the front door. Wow. Must be the norm now to be a liar.

[chrisdrost]

My book arrived damaged. It was shipped in a cheap envelop and thin bubble wrap. It should have been shipped in a box. I contacted Support including pictures but they never replied. Impressive game but a waste of my money for the book. I would like a refund for the book. If Support can't be bothered with responding I will contact the bank to reverse the charge.

[colberki]

My manual arrived in Kuala Lumpur in good condition. Same bubble wrap.

[Erik Rutins]

Hi folks,

If your manual was damaged, please contact us directly - posts here won't help, but we can help if you contact us directly. support@matrixgames.com

If you don't get a reply, please let me know at erikr@matrixgames.com but please allow a business day or two for a reply and check your spam filter first.

Regards,

- Erik

[LarryP]

I’ve sent to both support addresses, Matrix and Slitherine with no reply. Two times they got sent back with a network error. Fun.

Update: Erik is helping me, and I needed to wait at least a couple days before expecting a reply. He's helped me many times through the years. Thanks Erik.

[Erik Rutins]

Just to follow up on this, we're sending out a replacement to Larry ASAP and while the overall incidence of damage is quite low, we've also upgraded our packaging for all future WITE2 manual shipments to try to make sure this doesn't happen again.

[LarryP]

Thanks Erik. You've helped me many times through the years, and once again. Good to read about better packaging. Live and learn. Story of my life... [8|]

[Technopiper]

Ah yes, Royal Mail. Shipped stuff from UK to Japan, they took the detour to Gibraltar. I kept the package as a memento.

[LarryP]

Update: I got a "Package Sent To Larry ..." email and it also has a tracking number too! Now just the wait.... again. However, Matrix came through again.

[LarryP]

It's been three days and the tracking still says they are waiting for the parcel. Is shipping retarded in the UK?!

Updated tracking on Monday 5-24-21:

"Great news, we have your parcel and it's on its way to you

Your parcel is due for delivery Wed 2nd June."

[LiquidSky]

I have received my manual...the package showed some signs of leprechaun's attempting entry, but the book withstood their assault and arrived in mint condition.

Time to relearn the game....starting with the new air system.

[Bleek]

Royal Mail didn't pack the bloody parcel!

Don't blame the UK, we have one of the best postal services. Most of us receive our Royal Mail parcels and letters the very next day, without issue. And have done for decades.

What you've experienced is a heavy book inside a lightweight slip, combined with the 'stresses' of international handling. If anything, blame your local sorting office or the person that packed the item.

[LarryP]

A note was attached if you look at the pictures I posted you will see. I think it's the third one down.

I'm so sorry if I offended your perfect UK postal service. However, I have a question for you. If your postal service is so good, why did they go ahead and send the parcel all the way to the USA knowing it was very damaged? Why did they not contact Slitherine instead? Seems smarter to me. Before I opened it up, it was clearly visible how bad it was, and their note admits that. It does seem pretty retarded to me.

[Bleek]

ORIGINAL: LarryP

A note was attached if you look at the pictures I posted you will see. I think it's the third one down.

I'm so sorry if I offended your perfect UK postal service. However, I have a question for you. If your postal service is so good, why did they go ahead and send the parcel all the way to the USA knowing it was very damaged? Why did they not contact Slitherine instead? Seems smarter to me. Before I opened it up, it was clearly visible how bad it was, and their note admits that. It does seem pretty retarded to me.

It was more a rhetorical question about how the item was packaged i.e. was it appropriate for international travel?

Slitherine have since changed the packaging process. So hopefully no one else will suffer the same fate.

[tiger111]

I live in UK and bought the game with the physical option (paper manual) on the 28th of March. I have nor received an email confirming shipment, nor received it.

Should I have got it by now, or when could I expect it?

Thankyou