Fresh install on a new laptop : game won't launch

[boudi]

Hello,

After a fresh install on a new laptop, the game won't launch.

Right click on SC3-WWII World at War.exe, run as administrator.

Next a black windows during 1 or 2 seconds, and return to desktop.

This is the exception_trace.log :

sc3: system execution failed.
Following is the set of recorded exceptions:

-------------------------------------------------------------------------------
Class / Object Routine Nature of exception Effect
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ entering level 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ back to level 0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Exception in rescue clause. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ entering level 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation Permission denied:
<0000000005480058> Operating system error. Exit
-------------------------------------------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ back to level 0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Exception in rescue clause. Exit
-------------------------------------------------------------------------------
APPLICATION root's creation
<0000000005480058> Routine failure. Exit
-------------------------------------------------------------------------------




Time of this report: 11/6/2021, 17:18:51
Machine name: LAPTOP-4KNRR37J
Machine Id: {CE739D9E-05C8-414E-B64C-F6DACC5B4BCA}
Operating System: Windows 10 Famille 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: French (Regional Setting: French)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Strix G531GT_G531GT
BIOS: G531GT.308 (type: UEFI)
Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8044MB RAM
Page File: 9453MB used, 3198MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.3.0
DxDiag Version: 10.00.19041.0928 64bit Unicode

Video card : NVIDIA GeForce GTX 1650

Any idea ? [&o] Thanks !

[boudi]

Funny, SC world war I, but launched by Steam apps, works fine ?? [&:]

[boudi]

Okay. Uninstall.

Install version 1.00 and launch : OK.
Install patch 1.12.01 and launch : game won't start.

The problem come from the patch.

I need some help. [;)]

[boudi]

Next attempt :

Fresh install and update to 1.12.01 by the game menu.

And the game works fine. [:)]

The problem come from the file that we can download by https://www.matrixgames.com/member/mypage : warning, the file (European server at least) seems corrupted. [&:]

[malic]

I can not get my copy to play. I tried every possible way to install it. The game will play fine without the update but as soon as I update (from game or website) it does nothing. I'm stumped.

[Hubert Cater]

Hi Malic,

Sorry to hear about the issues, and my best advice would be to contact Matrix Support directly to see if they could help.

http://www1.matrixgames.com/support/

Hope this helps,
Hubert