No Sound (From Steam's threads)

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neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

No Sound (From Steam's threads)

Post by neuropit »

Hi,

as I wrote on Steam,
I hear the music and sounds during the presentation videos, then when the "real" game start, despite all levels at a value of 10 (in the Preferences window), I don't hear no sounds or music or effects.

I can add that I tried the sound files in the directory (outside of the game) and I play them without issues (I had Windows Media Player as the default app for .wav but it works even with other apps).

Following your instructions I attached the dxdiag file.

Thank you very much.
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Erik Rutins
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RE: No Sound (From Steam's threads)

Post by Erik Rutins »

Thank you, the developer has requested that you try this tool to see if this is a codec issue. The only instances we've run into in the past where sound did not play and the drivers looked ok were codec issues.

https://www.videohelp.com/software/Codec-Tweak-Tool
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (From Steam's threads)

Post by neuropit »

Thank you,

I tried, enabled some audio codec that were disabled but to no avail.

Honestly I'm not expert enough to fully understand the tool,
I see there are many instances of "audio-something" but I don't know what they mean.


Maybe I need to reinstall the game?

Thanks again
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VPaulus
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Location: Portugal

RE: No Sound (From Steam's threads)

Post by VPaulus »

Have you connected your speakers/headphones directly to your computer or to the monitor?
neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (From Steam's threads)

Post by neuropit »

Problem solved!

Starting from your suggestion of codec-tweak-tool I downloaded the new version of K-Lite Codec Pack,
installed it (the process did uninstall, repair and fix some wrong things) et voila, the sound is back!

:-)

Thank you very much!
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Erik Rutins
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RE: No Sound (From Steam's threads)

Post by Erik Rutins »

Great news, glad it's working for you!
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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