Crash on Viewing Battles

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Poragon
Posts: 7
Joined: Sat Mar 12, 2022 12:00 pm

Crash on Viewing Battles

Post by Poragon »

I am experiencing crashes when viewing battles while zoomed in enough for the ships and weapon effects to render.
I've attempted running the game with only one monitor active, increasing the time before timeout on the display driver, a full display driver uninstall/reinstall, among other attempted fixes.

Attached are the event viewer logs as well as the crash dump generated by DW2 and a dxdiag output.
I am running a R9 270x 3GB GPU with no overclocking applied.
Attachments
DW2_CrashDump 12-03-2022 14-36-29.txt
(3.17 KiB) Downloaded 10 times
net event viewer log.txt
(4.06 KiB) Downloaded 11 times
application error event viewer log.txt
(596 Bytes) Downloaded 9 times
DxDiag.txt
(91.81 KiB) Downloaded 10 times
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Erik Rutins
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Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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Re: Crash on Viewing Battles

Post by Erik Rutins »

Thank you for the report, I'm sorry about the crashes.

Did 1.0.1.8 help with this at all?
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Merlinoz
Posts: 9
Joined: Thu Feb 10, 2022 9:15 am

Re: Crash on Viewing Battles

Post by Merlinoz »

Crash when enter Battle with all Versions so far.
I have made an inplace upgrade on my PC to check if my Windows installation is at fault or the net framework part in windows.
Same issue after that.
Attachments
eventlog_windows_and_save.zip
(3.71 MiB) Downloaded 5 times
Screenshot 2022-03-13 202228.png
Screenshot 2022-03-13 202228.png (17.12 KiB) Viewed 293 times
SessionLog.zip
(1.09 KiB) Downloaded 5 times
log 1018.zip
(6.31 KiB) Downloaded 10 times
Poragon
Posts: 7
Joined: Sat Mar 12, 2022 12:00 pm

Re: Crash on Viewing Battles

Post by Poragon »

Erik Rutins wrote: Sun Mar 13, 2022 7:09 pm Thank you for the report, I'm sorry about the crashes.

Did 1.0.1.8 help with this at all?
I'm afraid the 1.0.1.8 patch did not fix the issue. I've uploaded a report containing the new files and from the new version on the 1.0.1.8 troubleshooting thread to hopefully help consolidate all this. :)
blarglol
Posts: 30
Joined: Sat Mar 12, 2022 4:57 pm

Re: Crash on Viewing Battles

Post by blarglol »

Please tell us if this happens on 1.0.2.2
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Erik Rutins
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Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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Re: Crash on Viewing Battles

Post by Erik Rutins »

Please try the new 1.0.6.2 beta update, especially this new game setting which we think may resolve the remaining crashes, especially battle crashes:

IMPORTANT NOTE: If you still experience crashes with 1.0.6.2 or later, especially crashes in battle, please try the new DXVK rendering option in the game settings. This can be found under "Rendering Mode", which can be switched from DirectX 11 to DXVK. This will likely resolve many issues caused by driver bugs or incompatibilities. If you try this setting and the game does not launch, please note the command line option in the changes below to switch back to DirectX 11.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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