system crash 1.02.24

[jlbhung]

After 1.02.24 upgrade, I experienced two system crash in 2 days - system auto restart in one instance and another system hang after giving a system service exception error message.

[Jango32]

After updating to 1.02.24 my game also seems to crash when trying to load a server game. Saved after I did the air phase and now it's crashing every time.

[Jango32]

I'll attach 3 separate crash dump files in this post.

[Joel Billings]

Jango 32, these crash dumps are for when with 1.02.24 you are trying to access your MP game? It just crashes during the load process?

For the OP, when is your crash happening? Is this also in an MP game? Can you give details about when it crashes? Can you repeat a crash from a save? Do you have a crash dump file for the crashes?

[jlbhung]

The first crash happened when I was using the Editor, system restarted itself. The second time when playing single player game, after moving a unit. Computer hang after giving error message. I had no choice but to turn off power and Windows became very unstable afterwards, Not yet able to operate for more than 20 minutes before going down again. Have yet to fix it. Will see if I can find any crash dump after I fix my computer. I am using my tablet to reply.

[Jango32]

That is correct, Joel. It crashes around the halfway point of filling the progress bar for "initializing".

[Joel Billings]

@jango32 - I downloaded the save off the server and when I tried to load it as a normal save, it crashed for me too. I sent the crash dump files to Pavel to see if he can tell what is the cause of the crash. If it turns out to be a corrupted save file, and/or Pavel can't figure out why it is crashing, I can delete the save and you will revert to the prior save in the air planning phase. I was able to download that save ok and run the air phase and save and load ok. Did you do anything unusual in your air planning phase?

@jlbhung - It sounds like you are saying your computer stopped working. I sure hope it's nothing to do with WitE2 (can't imagine how the game could hurt the computer), and that it's just your computer is having problems and once it is fixed, WitE2 will work again. Good luck.

[Jango32]

I can't say that I have done anything strange. I made the air directives with 1.02.20 (I think .20 was the one before .24), but only ran them and then saved with .24

[jlbhung]

@jlbhung - It sounds like you are saying your computer stopped working. I sure hope it's nothing to do with WitE2 (can't imagine how the game could hurt the computer), and that it's just your computer is having problems and once it is fixed, WitE2 will work again. Good luck.

Not hardware problem. I reinstalled Win10 and the system returned to stable. I think the problem was caused by my turning off the power (i.e. not shut down normally), making windows very unstable. But I have no choice as the computer did not respond to any input after game crashed. I am now using data of v1.02.24 and .exe from v1.02.21. No problem so far.

[Joel Billings]

@jango32 - Do you remember if you saved the game after creating the air directives and before running the air phase? We're able to recreate the crash, but there appears to be odd data in some of the air directives so trying to figure out if the prior save has your ADs in them or if you altered them after the save.

[Jango32]

There have been multiple saves since creating the air directives. I think I made the ADs back in late February. I am fairly sure that I saved again before executing the air directives. As soon as the air phase finished, I saved the game once more.

[Joel Billings]

Thanks for the info. Pavel asked me to delete the last save on the server so you can go back and see if you can recreate the problem. I deleted the last save file that was on the server. Now I don't see your game listed. It should have reverted to the prior save. I've done this one other time on the WitE2 server and it worked, but I don't remember if there's a delay. Can you try to access your game now. If you are able to load the save ok, try to retrace your steps in the air planning, save before execution, then load and run the air phase. Once through the air phase, try to save and load again. It would help if you can recreate what caused the crash as that way we would have a way of figuring out what caused the AD corruption. Pavel can put in some safeguards to try to recover from the corruption, but it will be better to know what caused the corruption in the first place.

If you do not see your game on the server, than let me know and tell me the name of your opponent. I will then try to contact Matrix to see what happened to the game. Sorry for the problems. Thanks for your help with this.

[Jango32]

I can confirm that I can load the game now. I'll recreate the air directives tomorrow and see what happens once I run the air phase.

Thanks for the assistance.

[Jango32]

Alright, I'm back and I have done as you've asked. There are two differences between the save's ADs and a couple of adjustments I made after loading it to run the ADs: I changed the path of the recon AD in Army Group North near Oranienbaum so the target hex is not the hex with the tank division, but the hex between that and the rough hex with the Rifle Divisions. The second change was the naval patrol ADs around Sevastopol during the friendly phase. I removed day 5 from their schedule.

Saving and loading again after running the air phase has produced another crash, so I will upload the dump.


EDIT: if it helps, some recon ADs were created from scratch while others were repurposed by changing the AOG and/or the target hex.

[Joel Billings]

Thank you for the added info and crash dump. I have sent the info to Pavel and maybe that will allow him to find the root cause of the problem. Really appreciate your helping us try to get to the bottom of the problem. We will let you know what the next step is once he's taken a look.

[Joel Billings]

Pavel was able to see that there is a ground attack AD in LF4 that is corrupt. This AD does not exist in the save at the start of the air planning phase. Did you create a new ground attack AD for LF4? I have reverted your game back to the save in the air planning phase. If you created a LF4 ground attack AD, we need you to do this again, and ideally tell us as much as you can about how you created the AD. Did you change an existing AD into a ground attack AD? Was it created new? Once you set up your ADs, we need you to save the game without going into the air execution phase. Then let us know and we will download that save and see if it is corrupt. If you didn't create this AD, it would still help if you would complete your air planning phase and save off and let us know and that way we can look and see if the "phantom" AD has been created. Sorry for the delays, but we'd prefer to figure out the root cause rather than just apply a band-aid fix after the corruption took place. The sooner you can do this the better. Thanks.

[Jango32]

I will be able to do it this Sunday. About the ground attack, yes it is a new AD. I set it on Kiev from the KG airbased a few hexes away. Medium intensity, day 1 and day 2, I think 12000 ft altitude. It is a German KG right next to the Romanian recon AOG in the Kiev area. Both are there at the start of the Axis airphase.

[Joel Billings]

We're you targeting units, or interdiction, or multiple items? In the resolution phase you ran, it split into 2 ADs. When Pavel loaded your post air resolution phase save (the one that crashes), he saw that the first AD flew one mission with 87 sorties, while the "phantom" AD flew no missions but listed 956 sorties (so clearly it was corrupted). I set up a mission as you did and ran it through ok and didn't get a phantom AD. We'll see if you can repeat your steps and save it off without flying the air execution phase so Pavel can check to see if anything is corrupted. Thanks.

[Jango32]

It might have been 2 ADs, then. Both targeting units. Now that I think about it, it is very likely there were 2 ground attack ADs because I noticed one was set to high intensity.

[Jango32]

Alright, I've tried recreating the ADs from memory. I'm 50-50 on how many ground attack ADs I created so for the currently uploaded save there are two on Kiev. The server game is now in the air phase with all ADs recreated from memory.