1.0.2.8 Crash when loading or zooming in

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eddiaz79
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Joined: Thu Jan 28, 2021 1:00 am

1.0.2.8 Crash when loading or zooming in

Post by eddiaz79 »

Though there is improvement compared to previous updates, my game is still crashing when launching which forces my GPU to time out and pretty much messes up my pc that I have to restart or crashes the game when playing especially when click on a planet and zooming in. I am attaching the files, can you please let me know if your received them or if this is the right place to post them. Also, for some reason crash logs on not being created anymore.

Thanks.
Last edited by eddiaz79 on Tue Mar 29, 2022 12:42 am, edited 1 time in total.
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Erik Rutins
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Re: 1.0.2.8 Crash when loading or zooming in

Post by Erik Rutins »

Report received. Ideally in the future please use this form as it helps us reference and organize reports:

https://www.matrixgames.com/forums/view ... 6&t=380457
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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eddiaz79
Posts: 27
Joined: Thu Jan 28, 2021 1:00 am

Re: 1.0.2.8 Crash when loading or zooming in

Post by eddiaz79 »

Thank you I will submit the reports through DW2 Issue reports. I will link this to the report.
Attachments
DW2_CrashDump 28-03-2022 20-21-06.txt
(3.8 KiB) Downloaded 8 times
DxDiag.txt
(96.62 KiB) Downloaded 2 times
SessionLog.txt
(390.93 KiB) Downloaded 2 times
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Erik Rutins
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Location: Vermont, USA
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Re: 1.0.2.8 Crash when loading or zooming in

Post by Erik Rutins »

Please try the new 1.0.2.9 beta update:

https://www.matrixgames.com/forums/view ... 1&t=382205
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Erik Rutins
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Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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Re: 1.0.2.8 Crash when loading or zooming in

Post by Erik Rutins »

Please try the new 1.0.6.2 beta update, especially this new game setting which we think may resolve the remaining crashes, especially battle crashes:

IMPORTANT NOTE: If you still experience crashes with 1.0.6.2 or later, especially crashes in battle, please try the new DXVK rendering option in the game settings. This can be found under "Rendering Mode", which can be switched from DirectX 11 to DXVK. This will likely resolve many issues caused by driver bugs or incompatibilities. If you try this setting and the game does not launch, please note the command line option in the changes below to switch back to DirectX 11.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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