Please notify at purchase

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bairdlander2
Posts: 2345
Joined: Sat Mar 28, 2009 9:25 am
Location: Toronto Ontario but living in Edmonton,Alberta

Please notify at purchase

Post by bairdlander2 »

I used my anniversary coupon today for a purchase.After entering my payment information,clicked "Purchase".Got the processing for a few minutes then an "error return to store page".I thought possibly some issue and I re entered all fields,again error message.Instead of error message,please put message as "purchased" or "payment received" or something .I did submit a ticket and after checking my spam folder found the download link.Hopefully the second payment did not go through.Thanks.
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budd
Posts: 3148
Joined: Sat Jul 04, 2009 3:16 pm
Location: Tacoma

Re: Please notify at purchase

Post by budd »

FYI Matrix this just happened to me when i purchased. Luckily i had seen this thread and waited to see if i received an email about the purchase, i did. Also the games did not register to my account at purchase, yes i was logged in. I manually entered the serial numbers to register them to my account.

So to recap. I purchased games using my Anniversary coupon, after entering payment information and hitting purchase the cart errors out with the items still in your cart. Easy to see that someone would try to purchase again as it seems the purchase didn't go through. I checked my page for the games after i received the emails about the purchase but they did not register even though i was logged in and i had to manually empty my cart. Registering the games manually was a pain but it worked.

I was using Chrome browser. incidentally your site doesn't seem to work with the Brave browser, except for the main page.
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I don't buy all the wargames I want, I just buy more than I need.
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