Purchase issue

[Ichili]

I am not being able to purchase the game. Is anybody else reporting the same problem?

[geneduffy777]

I cannot purchase I have tried on Windows 11 and IPad I get unable to complete even though money in there also I’m from Canada.

[Ichili]

Every time I tried to purchase it, the following message shows up: "Error shopping cart. The request cannot be fulfilled for the current shopper". And I am in the US. I hope they don't charge me for every unsuccessful attempt.

[Erik Rutins]

Please contact our store support at support@matrixgames.com

They have access to figure out why the order is failing in each case and help you find a solution.

[Ichili]

Will do. Thanks

[geneduffy777]

I sent support an email haven't heard back yet if anyone else figures out how to get it to work please let me know.

[CapnDarwin]

Support response could be a day or so as they are very busy, and there have been some connection/server issues. Also, check your Spam and Junk folders for their response.

Sorry, you are having difficulties, and hopefully, it will be resolved soon.

[Erik Rutins]

Our support has been responding to issues. If you haven't already heard back, I expect you will very soon.

[Ichili]

Thank you. Hopefully the issue will be solved. It is odd, because I bought dozens of games from you guys.