Matrix goes the extra mile

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athineos
Posts: 165
Joined: Thu Jan 05, 2017 10:29 pm
Location: Kansas City, USA

RE: Matrix goes the extra mile

Post by athineos »

They do have an excellent customer service and I will support them as long as they keep it up. Good job Matrix!!!
batshead
Posts: 1
Joined: Wed Jun 13, 2018 10:54 am

RE: Matrix goes the extra mile

Post by batshead »

Hi everyone & anyone. Yes, The Campaign series of John Tiller is a remarkable strategy game, and the new 2.02 download has allowed me to start playing the campaigns again. However, I noticed in the Menus that the option to allow your units to move fast, and so increase the game speed, has disappeared!!! Can anyone help me please? Ta.
vivek3636
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RE: Matrix goes the extra mile

Post by vivek3636 »

I've been downloading games at Matrix since mine childhood. That is some 19 or 20 downloaded games with absolutely no problems over the past five years. Its been a great run and I fully expect it to continue.
Oberst_Klink
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RE: Matrix goes the extra mile

Post by Oberst_Klink »

ORIGINAL: batshead

Hi everyone & anyone. Yes, The Campaign series of John Tiller is a remarkable strategy game, and the new 2.02 download has allowed me to start playing the campaigns again. However, I noticed in the Menus that the option to allow your units to move fast, and so increase the game speed, has disappeared!!! Can anyone help me please? Ta.
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finchalex12
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Joined: Mon Mar 21, 2022 5:02 pm

Re: Matrix goes the extra mile

Post by finchalex12 »

It took a bit of digging as my order copy did not have the serial number but he worked with the download company and came up with the serial number.

I had the game installed but for some unknown computer voodoo the game reduced itself to version 1.0 and deleted all my saved games to.

I buy my games here because of this type of service and the games are great and the Digital download can be depended on.

I may not play AE but I will buy it as long as I don't have to sell my soul to get the money because Matrix deserves the support. Heck My new car is even a Matrix by Toyota.
HappyHedonist
Posts: 62
Joined: Wed Jun 16, 2010 8:14 pm

Re: Matrix goes the extra mile

Post by HappyHedonist »

I really wish I could say the same, but i can't. After supporting this company for 12+ years Matrix wouldn't move an inch on their coupon policy. It's depressing. I own a local fish store and I'm just imagining telling one of my long time customers that OH DAMN, SUCKS FOR YOU!
HappyHedonist
Posts: 62
Joined: Wed Jun 16, 2010 8:14 pm

Re: Matrix goes the extra mile

Post by HappyHedonist »

Boutique prices without the actual attention one gets in such environments. Strange that.
afoote5277
Posts: 1
Joined: Tue Nov 22, 2022 6:59 pm

Re: Matrix goes the extra mile

Post by afoote5277 »

Paulo with customer support was fantastic in helping me recover my lost serial number. Very impressed with the efforts by Matrix's customer support. Above and beyond what you usually find in customer support these days. Could not recommend them more.
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