Cannot Boot Game

[Yeetson]

Hi All,

I'm not sure what else to try here. I've tried all the 4k fixes, I've tried changing my resolution and scale. I cannot for the life of me get CMO to boot. I'm just stuck on this screen. Any ideas?

[thewood1]

How about a at least a little detail maybe?

PC specs
OS
What version did you apply the update to
etc.

[Yeetson]

i7 12th gen
32gb ram
RTX3070
Win 11
1307.9 was the previous one I had and it was the same issue.

[Dimitris]

Anything on the exception log(s), or in the Windows event log?

[Quark73]

Hi All,

I'm not sure what else to try here. I've tried all the 4k fixes, I've tried changing my resolution and scale. I cannot for the life of me get CMO to boot. I'm just stuck on this screen. Any ideas?

Have you checked if your virus scanner's log. It seems that some virus scanners block the latest versions 1307.9 and 1307.10. If you sure it's false alert you can whitelist commands.exe

[thewood1]

I think a better question would be when was the last time it ran OK? What verison?

[michaelm75au]

Is this a Steam or Matrix install?
If Steam, might need to verify the files again.

[Yeetson]

Anything on the exception log(s), or in the Windows event log?

Nothing unfortunately. No warnings or errors pop up. The game just refuses to load. To answer the other questions. It's a steam install. I've reverified twice and did a full reinstall yesterday and nothing. Also, I just bought the game. It's never worked. Antivirus and windows defender are off so neither of them are throwing any errors or anything.

[Yeetson]

I lied. I found this exception log. Any ideas?

Successfully loaded Sim Configuration.

Discovering DPI

DPI_scale = 0

DPI registry setting, HKEY_CURRENT_USER\Control Panel\Desktop\LogPixels:96.

Showing splash screen.

Loading splash image

Splash image loaded

Client.Initalize

Initialization started.

Starting initializing Sim Core.

Successfully started database scan.

7/8/2021 3:05:54 AM -- B1147.25 -- The .Net Framework Data Providers require Microsoft Data Access Components(MDAC). Please install Microsoft Data Access Components(MDAC) version 2.6 or later.
Exception: The .Net Framework Data Providers require Microsoft Data Access Components(MDAC). Please install Microsoft Data Access Components(MDAC) version 2.6 or later.
Stack Trace: at System.Data.OleDb.OleDbConnectionInternal.GetObjectPool()
at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)
at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.OleDb.OleDbConnection.Open()
at ..()
at ..(String )
at ...ctor(String , String )
at ..(DateTime )
at ..()
at Command_Core.GameGeneral.(Boolean )
Inner Exception: Retrieving the COM class factory for component with CLSID {2206CDB2-19C1-11D1-89E0-00C04FD7A829} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
Inner StackTrace: at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.Data.OleDb.OleDbConnectionInternal.CreateInstanceDataLinks()
at System.Data.OleDb.OleDbConnectionInternal.GetObjectPool()
Call Stack & Error details:
Error at 200577, The .Net Framework Data Providers require Microsoft Data Access Components(MDAC). Please install Microsoft Data Access Components(MDAC) version 2.6 or later.

Successfully initialized Sim Core.

Successfully switched to High Performance power plan.

Successfully loaded Lua UI Handlers.

Successfully created new game.

Successfully set database hash value.

Successfully completed Set Current Scenario.

Successfully initialized Lua.

Successfully created scenario.

Initialization completed.

Wait for terrain to load.

Terrain loaded.

Starting loading MainForm.

Configured MainForm working area

License: Command full version

Configured range ring colors

Done loading MainForm.

Calling MainForm_Shown.

Populated CanalList.

Added World Window panel.

Built database list.

Preparing Wold Window.

Preparing Wold Window failed! WorldWindow1.CurrentWorld is null.

7/8/2021 3:06:00 AM -- B1147.25 -- Object reference not set to an instance of an object.
Exception: Object reference not set to an instance of an object.
Stack Trace: at ...ctor(String , ‡ , Double , String , Double , Double , Double , Double , Byte , )
at Command.MainForm.()
Call Stack & Error details:
Error at 200519, Object reference not set to an instance of an object.

7/8/2021 3:06:00 AM -- B1147.25 -- Object reference not set to an instance of an object.
Exception: Object reference not set to an instance of an object.
Stack Trace: at WorldWind.WorldWindow.(Double , Double )
at Command.MainForm.(Boolean MustRender, GeoPoint value)
Call Stack & Error details:
Error at 200124, Object reference not set to an instance of an object.

Prepared Wold Window.

Calling MainForm_Shown: Show window.

Closed splash screen.

Showed Start Game window.

Finished MainForm_Shown.

7/8/2021 3:06:00 AM -- B1147.25 -- Object reference not set to an instance of an object.
Exception: Object reference not set to an instance of an object.
Stack Trace: at Command.MainForm.Š(Object , EventArgs )
Call Stack & Error details:
Error at 200580, Object reference not set to an instance of an object.

[thewood1]

"It's never worked" This might have been a good thing to say up front. So you are copying the beta update manually to the game's steam directory? If you are, I would completely delete and reinstall. Before adding any bate update, see if it runs.

[Dimitris]

If you delete the exception log and try to run the game again, is a new log generated? If yes, what does it say ?

[Yeetson]

"It's never worked" This might have been a good thing to say up front. So you are copying the beta update manually to the game's steam directory? If you are, I would completely delete and reinstall. Before adding any bate update, see if it runs.

It didn't work prior to using the beta update. I only installed the beta update because someone on the discord told me to try and see if it worked. I did a fresh reinstall after that and still nothing.

I deleted the log and relaunched and now theres NO exception log. I'm just confused at this point.

[Dimitris]

Can we get a DXDiag log if easy?

[Dimitris]

Also, anything showing up on the Windows event log? (Application log)

[Yeetson]

DXDiag says all drivers are good with no problems. I'm not sure what info to give you from the Event Log.

[Dimitris]

We need to see the DxDiag file ourselves.

Is your desktop font scaling above 100%? If yes, can you temporarily set it to 100% and try again?

[Yeetson]

DxDiag file attached. Tried with 100% scaling at 4k and 1080P and nothing unfortunately.

[Nikel]

Looks like similar to the problem posted by Tinycrazycrawler?

Try what he did, running directly command.exe

https://www.matrixgames.com/forums/view ... 4#p5071484

[Yeetson]

Looks like similar to the problem posted by Tinycrazycrawler?

Try what he did, running directly command.exe

https://www.matrixgames.com/forums/view ... 4#p5071484

Nothing still unfortunately. Worth a shot tho.

[Nikel]

breakker even reinstalled Windows to get it working due to the MDAC problem!

https://www.matrixgames.com/forums/view ... C&start=20


But the date of your error is 7/8/2021, not 2023?