Download Problem 1.16

Strategic Command WWII World at War Tech Support
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JNaspirant
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Download Problem 1.16

Post by JNaspirant »

I tried to send this message once before but did not record. Here is a second attempt. I downloaded 1.16 and got message that download was successful. When I tried to play next turn on existing game I got following message FAILED(pbem-lobby-dialog:on-menu-command): Can you help. Thanks
YueJin
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Re: Download Problem 1.16

Post by YueJin »

Same error here. Looks like the patch has broken PBEM games.
Ktonos
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Re: Download Problem 1.16

Post by Ktonos »

Yes. Same here. It crashes the whole game to desktop
Ktonos
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Re: Download Problem 1.16

Post by Ktonos »

This happens to my world war 1 pbem games, so I doubt it has to do with the update. Maybe something with Matrix's servers
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Sorry about the trouble, there is a small issue we are working quickly to fix, hopefully this will all be sorted out soon.
Pekkavilamoura
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Re: Download Problem 1.16

Post by Pekkavilamoura »

Same here! The problem exists both for WaW and WiE PBEM games, cannot open any. Hope it can be fixed soon 🙏
Ktonos
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Re: Download Problem 1.16

Post by Ktonos »

Will there be a post here when its fixed? So we can check the thread instead of going into the game again and again?
ThunderLizard11
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Re: Download Problem 1.16

Post by ThunderLizard11 »

Same
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OldCrowBalthazor
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Re: Download Problem 1.16

Post by OldCrowBalthazor »

Well it must be patch postpartum.
WiE PBEM for sure...probably across the board with WiE, WaW and WW1, which all got patches today.
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taffjones
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Re: Download Problem 1.16

Post by taffjones »

It's still down this morning, I just tried to load up a game and are getting the same message.
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Just a quick update, a fix should be on its way shortly if all goes well
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Hotfix should now be available for download and installation if you are still having this issue.
JNaspirant
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Re: Download Problem 1.16

Post by JNaspirant »

Fix worked fine. All is well. Thanks
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EarlyDoors
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Re: Download Problem 1.16

Post by EarlyDoors »

Thanks for the fast turnaround

Looks to be an issue with border not redrawing until turn end
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Thanks for the report, and if you have a saved turn where this is repeatable, e.g. where a unit takes territory but it does not update until the end of the turn, that would be helpful as I'm having a hard time repeating this.
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Nevermind, I see the issue
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ElvisJJonesRambo
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Re: Download Problem 1.16

Post by ElvisJJonesRambo »

the extra hotfix build works.
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Rudolf Steiner
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Re: Download Problem 1.16

Post by Rudolf Steiner »

I as well have same dowload problem, also PEM site is in Spanish not English. Please repair!
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Hubert Cater
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Re: Download Problem 1.16

Post by Hubert Cater »

Rudolf Steiner wrote: Sun May 21, 2023 8:03 pm I as well have same dowload problem, also PEM site is in Spanish not English. Please repair!
You'll have to download and apply v1.16.01 from your 'My Page' and 'File Downloads' from the download section for the game.

Let me know if you still have any issues after that.
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