Game Won't Start

kentcol · Post by **kentcol** » Sun Sep 10, 2023 5:26 am

I recently purchased and installed. It plays the opening video and then brings up the small box. I pick a scenario and it gives me the loading screen and just sits there, saying not responding. I've uninstalled and installed again twice but always the same result. Any suggestions?

Jason Petho · Post by **Jason Petho** » Sun Sep 10, 2023 6:24 am

Hmm, that's a new one for sure.

Did you update the game using the update button?

What operating system are you using?

kentcol · Post by **kentcol** » Sun Sep 10, 2023 6:44 am

Tried both with and without the update. Using Windows 11.

berto · Post by **berto** » Sun Sep 10, 2023 11:52 am

Please do the following:

In Windows File Explorer, clean out the game's Logs folder.
Do as you describe, until the launch sequence freezes.
Do not exit the game or otherwise abort.
Zip up the contents of the Logs folder and post as an attachment here.

kentcol · Post by **kentcol** » Sun Sep 10, 2023 7:58 pm

berto · Post by **berto** » Mon Sep 11, 2023 8:22 pm

To begin with, you are running an outdated game install:

2023-09-10 14:52:31 vnengine.exe: [INFO ID 1] vnengine.exe 1.00 Jan 1 2022 20:40:06 startup

Please be sure to download and run the v1.30 updater.

Then retry launching the game.

If it fails again, follow the above procedure and post here the newest log files.

kentcol · Post by **kentcol** » Mon Sep 11, 2023 8:49 pm

I ran the one on my games in my member page.

berto · Post by **berto** » Mon Sep 11, 2023 10:11 pm

Best if you run v1.30, which was released earlier this year. CSVN has gone through many version updates from 1.00 to 1.30. The release v1.00 is by now more than a year out of date.

kentcol · Post by **kentcol** » Mon Sep 11, 2023 11:23 pm

After update. Still hangs on loading screen.

berto · Post by **berto** » Tue Sep 12, 2023 4:26 pm

In both the earlier engine.log sample and the latest one, your game launch is indicating a freeze at roughly the same place, during some AIReset() initializations. Why this would happen is a total mystery.

I suggest:

Using the Windows Add or Remove Programs app, completely uninstall the game.
In Windows File Explorer, delete any Campaign Series Vietnam folder that remains.
Download anew the base v1.00 installer, also the v1.30 updater from the Matrix Store.
Reinstall and update as before.

This is based on the assumption that maybe your first try installer/updater involve bad, corrupted download(s).

Let us know how you make out. Good luck.

kentcol · Post by **kentcol** » Tue Sep 12, 2023 8:40 pm

Followed your instructions exactly. Same result.

berto · Post by **berto** » Wed Sep 13, 2023 12:01 am

I hate to say it, but unless Matrix/Slitherine tech support can resolve this issue for you, I cannot. Very rarely, the game won't run on a system, that's all there is to it. Sorry that this is a non-starter.

kentcol · Post by **kentcol** » Wed Sep 13, 2023 2:53 am

Thank you for your help. I have hundreds of games and this is a first.

Jason Petho · Post by **Jason Petho** » Wed Sep 13, 2023 5:07 am

Try installing the game in the default location.

Update the game.

Try running it again.

berto · Post by **berto** » Wed Sep 13, 2023 12:35 pm

Two other things maybe worth trying:

Try launching the game using Vietnam_no3D.exe. (The game might run more slowly in this mode.)
After fully uninstalling the game, try installing the game in a different location on a different disk. Believe it or not, we had a couple of cases over the years where this mattered. (Some strange OS quirks.)

There might be something strangely and uniquely different about your Windows install (bad or outdated system libraries, for instance), but debugging such issues is above my pay grade.

Apart from that, I am at wit's end.

berto · Post by **berto** » Wed Sep 13, 2023 2:32 pm

Question: You have rebooted your system at least once during the process, yes?

I have a major system here where Windows Edge (the standard web browser) simply refused to start up, not until after a reboot.

Question 2: You are running a standard Windows PC with adequate resources (RAM, etc.), yes?

kentcol · Post by **kentcol** » Thu Sep 14, 2023 3:19 am

Have tried to run it on three different drives including an SSD drive.
Always rebooted after installing.
Tried running with Vietnam_no3D.exe
Always same. Get to picking scenario, start scenario and it goes to loading screen and just stays, blue circle spinning. Eventually says program not responding.
I've been gaming over 50 years and have never had a game not run. I give up. I guess I'm just out my money. Thank you both for your efforts.
And I did email support last week and of course they never replied. All I got was an auto reply saying they received it. Probably why I don't buy many games on this site. This isn't the first time.

kentcol · Post by **kentcol** » Thu Sep 14, 2023 3:46 am

Okay I had a wild idea. I turned off my anti virus program and Vietnam runs! Something so simple!

Jason Petho · Post by **Jason Petho** » Thu Sep 14, 2023 5:39 am

Shakes head.

It's always the thing one last thinks of.

GREAT JOB figuring it out! Thank you!

berto · Post by **berto** » Thu Sep 14, 2023 12:44 pm

Brilliant! Why didn't we think of that earlier?

Happy you were able to solve the mystery!

Game Won't Start

Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start

Re: Game Won't Start