[RESOLVED] The in-game map does not load.

[beocz]

Hi, I have a problem on a new laptop with W11 64bit, NVIDIA Geforce RTX 3050 6GB laptop (current drivers).
After turning on the game and running the scenario, the map does not load, this is the current STEAM version. I also tried the BETA version of LEGACY 32bit, the map works there. How to fix this please? Thanks
Photo in attachment.

User's machine
Machine's name : VICTUS
Thread's culture : cs-CZ
Installed culture : cs-CZ
Available virtual memory : 140732371,4Mo
Available RAM : 21473,4Mo
Total virtual memory : 140737488,2Mo
Total RAM : 31890,9Mo
OS name : Microsoft Windows 11 Home
OS platform : Win32NT
OS version : 6.2.9200.0
>>Not running as administrator ! <<

[Nikel]

This is the problem that happened with W7 that was not supported anymore after the 64-bits/DirectX 10 update.

Strange that it is happening with W11. I would post the dxdiag file.

If the cause is other and due to some software running, post the exception log after selecting the box "Log debug information to file" in the General tab of the options.

[beocz]

Thanks a lot! I am sending DEBUG and in the attachment DxDIag.txt.

Code: Select all

User's machine 
Machine's name : VICTUS
Thread's culture : cs-CZ
Installed culture : cs-CZ
Available virtual memory : 140732371,4Mo
Available RAM : 22257,5Mo
Total virtual memory : 140737488,2Mo
Total RAM : 31890,9Mo
OS name : Microsoft Windows 11 Home
OS platform : Win32NT
OS version : 6.2.9200.0
>>Not running as administrator ! <<

Successfully loaded Sim Configuration.
Discovering DPI
DPI_scale = 0
DPI registry setting, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontDPI\LogPixels:120.
Showing splash screen.
AdjustForHighDPI
Loading splash image
Splash image loaded
Client.Initalize
Initialization started.
Starting initializing Sim Core.
Successfully started database scan.
Loaded terrain grids (BGD).
Successfully created Sim World.
Done initializing Sim Core.
Successfully initialized Sim Core.
Successfully loaded Lua UI Handlers.
Successfully created new game.
Successfully set database hash value.
Successfully completed Set Current Scenario.
Successfully initialized Lua.
Successfully cached map symbols.
Successfully created new scenario.
Initialization completed.
Wait for terrain to load.
Terrain loaded.
Starting loading MainForm.
Configured MainForm working area
License: Command full version
Configured range ring colors
Loaded Reference Points Color, Plotted Course and Waypoint Color
Done loading MainForm.
Calling MainForm_Shown.
Populated CanalList.
Added World Window panel.
Built database list.
Preparing Wold Window.
Preparing Wold Window done.
Prepared Wold Window.
Calling MainForm_Shown: Show window.
Closed splash screen.
Showed Start Game window.
Finished MainForm_Shown.
DXNTRACE-INIT: Initializing DX11 renderer.

                    DXNTRACE-INIT: Exception initializing DX11 renderer.


12.08.2024 13:46:09 -- B1328.18 -- Instance zařízení GPU byla pozastavena. Pomocí parametru GetDeviceRemovedReason zjistěte příslušnou akci -- Scen :  -- DB :  -- Exception: Instance zařízení GPU byla pozastavena. Pomocí parametru GetDeviceRemovedReason zjistěte příslušnou akci
Stack Trace:    v DirectN.IDXGIFactoryExtensions.CreateSwapChainForHwnd[T](IDXGIFactory2 factory, Object device, IntPtr hwnd, DXGI_SWAP_CHAIN_DESC1 desc, Nullable`1 fullScreenDesc, IDXGIOutput1 restrictToOutput)
   v DirectN.IDXGIFactoryExtensions.CreateSwapChainForHwnd[T](IComObject`1 factory, IComObject`1 device, IntPtr hwnd, DXGI_SWAP_CHAIN_DESC1 desc, Nullable`1 fullScreenDesc, IComObject`1 restrictToOutput)
   v DXRenderer.Main.iEsYDNWo92n(Control  )
   v DXRenderer.Main..ctor(String topLevelWriteableRoot, Control control, Int32 clientRectangleTopMargin, Int32 clientRectangleBottomMargin)
   v Command.MainForm.JgIM3pqJrS(Object  , EventArgs  )
DXNTRACE-INIT: Initialized DX11 renderer.

[Nikel]

The error is displayed, partly in your language of course.

Wait for a developer.

In the meantime make sure the game is trying to use the nVidia GPU not the Intel.

This is how to do it, just in case you do not know, example from another software.

https://support.pix4d.com/hc/en-us/arti ... 2336055581

[beocz]

Thanks for the reply. I have NVIDIA set up like this. I tried the integrated graphics and it works, but the performance is too low. So I'll wait for the developer. Thanks

[Nikel]

Then I guess it is a problem with the nVidia drivers.

[beocz]

The drivers are up to date (even the previous version behaved the same way). I also tried uninstalling the drivers using DDU and installing them again. Earlier I noticed a similar error with the game "Warplan", there it was necessary to switch the game to FullScreen and the game started working, unfortunately it did not work with CMO. (Command.ini)

[Dimitris]

Have you manually disabled any of your GPUs?

The error message, translated, says: "The GPU device instance has been suspended. Use the GetDeviceRemovedReason parameter to find the appropriate action -- Scen : -- DB : -- Exception: The GPU device instance has been suspended. Use the GetDeviceRemovedReason parameter to find the appropriate action".

[Kushan04]

Have you tried reverting to an older driver version that worked previously?

[beocz]

Thanks a lot! It works! I disabled the use of the integrated graphics card in the BIOS (HP from hybrid to discrete), so W11 automatically started using NVIDIA exclusively.

What I don't understand is that the drivers or DX12 couldn't handle it, and the integrated graphics card had to be turned off hard.

Thanks a lot!

[Nikel]

I hope you use it only plugged-in!