[FIXED][1527] Map and game freezes

[kahta]

I am having an issue with the rendering of the map. The screenshots are for OSM, but this also happens with other map options. I've confirmed that the cache for OSM and the satellite view are both loading as I zoom in, but they are just not rendering in the game.

I've got a 45MB Exception log full of entries like this that appear to be timed to when I am having this issue. It does not happen consistently and seems to happen in fits and throws. I've already updated by GPU driver (RX 580) and tinkered with the settings in the AMD controls. Nothing seemed to help and it continues to happen. When this happens, the game menu options load only after a long delay and it takes several seconds for my settings to show up in that menu.

Stack Trace: at DirectN.IDXGISwapChainExtensions.GetBuffer[T](IDXGISwapChain swapChain, UInt32 index)
at DXRenderer.Main.OnResize(Control control)
at Command.MainForm.tmqxRVJOOTf3UYprEoj6(Object , Object )
at Command.MainForm.BWF9N3PKW3()
at Command.MainForm._Lambda$__R2015-2(Object a0, EventArgs a1)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


Error in Exception Handler! OnThreadException
Error in Exception Handler! theEx != null
Error in Exception Handler! e.Exception.GetType().Name: Win32Exception
Error in Exception Handler! theEx.Message: The application made a call that is invalid. Either the parameters of the call or the state of some object was incorrect.
Enable the D3D debug layer in order to see details via debug messages
Error in Exception Handler! theEx.StackTrace: at DirectN.IDXGISwapChainExtensions.GetBuffer[T](IDXGISwapChain swapChain, UInt32 index)
at DXRenderer.Main.OnResize(Control control)
at Command.MainForm.tmqxRVJOOTf3UYprEoj6(Object , Object )
at Command.MainForm.BWF9N3PKW3()
at Command.MainForm._Lambda$__R2015-2(Object a0, EventArgs a1)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Error in Exception Handler! This is probably a Error in Exception Handler!. Please save a screenshot of this and submit it, along with the autosave files, for investigation.

Exception: The application made a call that is invalid. Either the parameters of the call or the state of some object was incorrect.
Enable the D3D debug layer in order to see details via debug messages

[Dimitris]

* Is the OS fully updated? Graphics drivers updated? Direct-X 11 installed?
* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)
* (Steam only) Are Steam overlays disabled for Command?
* (Steam only) Is Direct-Write disabled on the Steam client?
* Are all other applications (and especially hardware-helper apps like RivaTuner, Nahimic, MSI Afterburner etc.) shut down?
* Are you using a high-DPI desktop? (ie. font size >100%)
* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)
* Can we see your DxDiag file?

[kahta]

* Is the OS fully updated? Graphics drivers updated? Direct-X 11 installed?

OS is fully updated. Windows 10 LTSC 64 bit. Running Direct-X 12.

* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)

Yes

* (Steam only) Are Steam overlays disabled for Command?

It wasn't. Now disabled.

* (Steam only) Is Direct-Write disabled on the Steam client?

Not sure what this is, but per the instructions below it seems that this has moved.
https://www.matrixgames.com/forums/view ... p?t=285249

* Are all other applications (and especially hardware-helper apps like RivaTuner, Nahimic, MSI Afterburner etc.) shut down?

Yes.

* Are you using a high-DPI desktop? (ie. font size >100%)

No

* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)

No

* Can we see your DxDiag file?

Attached

[Dimitris]

Hmmm an MSI motherboard - does this mean you have Nahimic or Afterburner installed?

Something else, most likely a "helper" app or GPU/overlay-related thing, is probably fingerbanging Command's render loop. Try closing as many processes/programs as possible and then try again.

[thewood1]

"fingerbanging"

My new word of the day.

[kahta]

Hmmm an MSI motherboard - does this mean you have Nahimic or Afterburner installed?

Something else, most likely a "helper" app or GPU/overlay-related thing, is probably fingerbanging Command's render loop. Try closing as many processes/programs as possible and then try again.

Neither. I run as few programs as possible to try to prevent this sort of issue. Based on further testing this appears to be related to being in editor and removing units.

[Dimitris]

So in "normal single-player" mode these issues do not happen?

[kahta]

So in "normal single-player" mode these issues do not happen?

Correct. I played for 2-3 hours in normal mode and didn't have this happen once, but once I went back to using the editor to work on something it was happening again. It's unclear if the difference is the underlying behavior of what I am doing in editor (lots of zooming in and out) or the editor itself.

[Dimitris]

Is this still happening with the current public release ?

[Dimitris]

bump

[kahta]

bump

It is substantially improved. It happened a few times yesterday but was not as bad as before

[Dimitris]

Which build is that with ?

[kahta]

Which build is that with ?

The latest one: XXXX.6

[Dimitris]

Is this still happening with the current public beta ?

[Knightpawn]

It seems to be working great now.
The topo map, which was the more challenging, now goes all the way down to 500m, whilst before it was showing nothing below 2500 m level

CORRECTION: In some instances the above is the case, while in others it still does not work at lower altitudes. The response is consistently faster though.

[Dimitris]

OK, closing as fixed then.

As a reminder, we have no control over the OTM servers so we cannot provide any guarantees on tile availability from them.