Can't upload games

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wirkey
Posts: 47
Joined: Sun Oct 17, 2021 10:00 am
Location: Germany

Can't upload games

Post by wirkey »

I was gone for two weeks so I don't know how long this has been going.

Was trying to continue my games.
In WiE it crashes when trying to upload the save. Says server communication error and after that game saved (or something like that) but it still shows that it still is my turn. This happened twice.


In WW1 it freezes and give a server communication error when doing the automatic save and dropping back to the lobby.
Same in WaW.
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BillRunacre
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Joined: Mon Jul 22, 2013 2:57 pm
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Re: Can't upload games

Post by BillRunacre »

Sorry to hear about the issue, and the best thing will be to contact support@matrixgames.com as hopefully they'll be able to help you diagnose the issue and resolve it.
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wirkey
Posts: 47
Joined: Sun Oct 17, 2021 10:00 am
Location: Germany

Re: Can't upload games

Post by wirkey »

Looks like it was a problem with my ISP. Once I connected my PC to my phone and used my mobile data it worked just fine.
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BillRunacre
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Re: Can't upload games

Post by BillRunacre »

Great.
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