Unable to run game.

[DeckelT]

I down loaded and install my update package but when I try to run the game I get bug report. The bug report won't send because it wants me to create a profile on Outlook which I already have. (See attachment) When I close the bug report the opening screen appears minus the new game graphic. (See attached screen shot) All but the What's New and Preference buttons produce further bug report messages and the game does not run.

I do not see the installation for FPC:Cold War on my E: drive. When I look for the installation I find E:Program Files (x86)/Matrix Games/Flash Point Campaigns Southern Storm but no Cold War directory. I have tried looking for the Cold War directory but can't find it.

Ted

FCBugReport.txt

(1.44 KiB) Downloaded 8 times

openin screen.png (81.63 KiB) Viewed 319 times

[DeckelT]

I tried to reinstall the game but the installer forced me to uninstall the original installation. When I did that the installation required a serial number but I don't have one. I tried the Souther Storm serial number that I used the first time and I was told that was not valid. There is no entry for Cold War on my list of games on My Page so I I can't find a serial number to reinstall with.

Frustrated,

Ted

[budd]

When i purchased my serial also was in an email sent to me. The game doesn't seem to be auto registering on purchase as usual if your logged in when purchasing. I manually registered my game to get my Steam key.

[DeckelT]

Thanks for the input. I found the serial in an email which I didn't originally look for because I expected it to auto register like usual. I'll have to try manually registering and see if I can get my steam key and see if that works.

I did finally get it uninstalled and tried installing it in E:Program Files (x86)\Matrix Games\Flashpoint Campaigns Cold War but that didn't work either. I still get bug reports and and no game to play

Ted

[DeckelT]

This morning I registered my game and got it posted to My Page where I could access my Steam key. After activating Cold War on Steam and installing it, I was able to access the game and play it. So everything works if use Steam but my direct download installation doesn't work as described above. Any ideas about how to fix this?

Ted

[MaximKI]

Thanks for the report. Could you please let us know, what exact installer file you ran to install Cold War? Where did you download it from? Did you fully unzip the folder before running the installer? Have you checked if there's any interference from anti-virus?

Glad to hear that it works on Steam!

Inputting your Southern Storm serial key will not work for the Cold War installer.

[DeckelT]

I originally downloaded from the Matrix website. Since I received the email with my serial number key, I have downloaded from the link in the email. I originally did not unpack the zip and double clicked on that to start the install. I have, since reading your reply, extracted from the zip and done an install. That didn't work either and generated the attached bug report with the incomplete opening screen. I then repeated the proccess with my anti-virus turned off but still got the same bug report and incomplete opening screen that lacked the Cold War graphic.

Ted

new FCBugReport.txt

(1.56 KiB) Downloaded 7 times

openin screen.png (81.63 KiB) Viewed 245 times

[MaximKI]

Thanks for the additional info. This is certainly an odd one - haven't seen other reports like this.

Just to confirm that there isn't something strange with the installer - do you have the game registered on the Matrix account? If so, do you mind going to your My Page section on the Matrix website and finding the entry for Cold War? Go to File Downloads, download the 'FlashpointColdWar-SetupRelease-v3.0.0.10187.zip' from there. Unzip and run the installer. Let us know if anything changes.

[CapnDarwin]

Do you write permissions to the Program Files (x86) folder? The error is that the game cannot write information to its INI file at launch. Try installing in another folder, like E:\Matrix Games.

[DeckelT]

I will follow through with doing the download from MY Page. However, I originally downloaded it to the default location provided by the installer (E:Program Files\Matrix) and changed the drive from C: to E: But that was the didn't work. It was the first time I saw the problem, so I changed it to E:Program Files(x86)\Matrix\Flashpoint Campaigns: Cold War because that was where the E:Progam File (x86)\Souther Storm is and the same problem keeps occuring.

[DeckelT]

I went to My Page and File Downloads, turned off fire wall, downloaded the zip, extracted the files, and ran the installer. The installer wanted to put every thing in C:Program Files\matrix games\Flaspoint Campaigns Cold War. I changed the drive to E: everything on my hard drive and ran the program. I still get the bug reports and the program closes after the fouth bug report. I have attached all four bug reports to be most accurate.

1st FCBugReport.txt

(1.52 KiB) Downloaded 3 times

2nd FCBugReport.txt

(1.95 KiB) Downloaded 4 times

3rd FCBugReport.txt

(2.18 KiB) Downloaded 5 times

4th FCBugReport.txt

(1.82 KiB) Downloaded 4 times

[CapnDarwin]

What kind of anti-virus or malware software are you running?

[DeckelT]

I use Bitdefender for my ani-virus and Malwarebytes for malware. I turned the Bitdefender firewall off for down loading the installation zip file but have done nothing with the Malwarebytes.

[DeckelT]

Sorry, I just noticed Captain Darwin's note about not being able to open flashpoint.ini. I looked at the install files in the E:Program Files\Matrix Games\Flashpoint Campaigns Cold War folder and there is no flashpoint.ini file listed in that folder.

As to your question about writing permissions to E:Progam Files (x86), the first thing I did when the installation didn't work in E:Program Files was uninstall and do an installation in Program Files (x86) because almost all of the programs/apps I have installed are in that folder rather than E:Program Files. Writing Cold War in that folder seemed odd to me.

[ChesterNimitz]

I am relieved to see that I am not the only one who can't get it to play. I bought the upgrade bundle this Fri morning at Matrix and after installing it, kept getting a bug report which I submitted as per the directions. Then it stopped loading altogether before I could play a game.

It's 8:30 PM now on Friday and I have wasted 3 hours trying to reinstall it. The problem is that it keeps telling me that I already have FC:CW installed and must uninstall it first.

I keep getting this message



The game is not installed since I uninstalled it hours ago. Moreover, I have done everything suggested here, including using RevoUninstaller, to remove any remaining molecules of the game from my H drive.

https://search.brave.com/search?q=I+am+ ... cabeee2bd6

I hope there's a solution to this.

[ChesterNimitz]

Problem solved.



I registered my game manually.

Then I grabbed the Steam Key to have it install the game.

Just go to your My Page and click on manual registration using the serial number emailed to you at purchase.

[DeckelT]

Thanks for trying to help. I did register manually and get my steam key. I see that message every time a do a re-installation and have to uninstall what I just downloaded. My problem seems at this point to be a missing flashpoint.ini file. The game works fine if run it using Steam but if crashes from the start if I try to run the direct installation on my computer.

Thanks again,

Ted

[ChesterNimitz]

Why not just have steam install and maintain it for you then?


I only bought it here thinking the developers would trouser more money if Steam didn't take a cut.

[DeckelT]

True, and I will be using the Steam version but I'd like to be able to use the version on my computer. No real hard reason, just what I've done in the past not having to rely one Steam.

[CapnDarwin]

To clarify, the Flashpoint.INI file is generated when you first start the game, and the game needs to be able to write to the drive. In your case, the write operation is failing for some reason (permissions, AV settings, disk error, etc.)