Game not starting in old laptop

[DIVM]

Hi, so I had to take a trip out of the country and I'm trying to make the game work in an old laptop.

The laptop is an old i5 from 2014, but it's using Windows10. I was able to install the game from Steam, but as soon as I click Play from the Launcher (that comes out after I hit Play from Steam) it closes and nothing happens, and the option of Play is available again in Steam (meaning it's not running).
I thought it might be a screen resolution issue (the laptop is not full HD) but I forced an external HD monitor as the only display and it doesn't work either.

When I tried from the local files' launcher, these messages pop up:

"System Error
The Code Execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix the problem."

Reinstalling didn't fix the problem. And then anothet message:

"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling may fix this problem"

Any idea what might help? I would hate not being able to finish the tournament because of this.

Thanks.

[CapnDarwin]

Our game does not use any of those codices, but that may be an issue with the Steam or Matrix Launcher. I would start with Matrix Support and note those files. Then check with Steam.

[DIVM]

Our game does not use any of those codices, but that may be an issue with the Steam or Matrix Launcher. I would start with Matrix Support and note those files. Then check with Steam.

Thanks for the quick reply. Will try with Matrix. All seems fine at the Steam side.

[WildCatNL]

The VCRUNTIME140.dll and MSVCP140.dll are part of Microsoft Visual Studio 2015 redistributables. They might be used by the Matrix installer or by libraries that our game (indirectly) depends on.

Please find, download and install the Microsoft Visual Studio 2015 Redistributables by following this link:
https://learn.microsoft.com/en-us/cpp/w ... w=msvc-140
(I'm not able to find direct links. You might need a microsoft or github account to access the files).

William

[DIVM]

The VCRUNTIME140.dll and MSVCP140.dll are part of Microsoft Visual Studio 2015 redistributables. They might be used by the Matrix installer or by libraries that our game (indirectly) depends on.

Please find, download and install the Microsoft Visual Studio 2015 Redistributables by following this link:
https://learn.microsoft.com/en-us/cpp/w ... w=msvc-140
(I'm not able to find direct links. You might need a microsoft or github account to access the files).

William

I reached Matrix support and they provided me direct links. All worked well afterwards. Thanks for the support.

[CapnDarwin]

Glad to hear it is all working well now. Enjoy the game!