Server Communication Error [-5]

Strategic Command WWII World at War Tech Support
Pekkavilamoura
Posts: 174
Joined: Fri Oct 29, 2021 9:31 am

Server Communication Error [-5]

Post by Pekkavilamoura »

Getting above message since an hour. Anyone else the same?
LoneRunner
Posts: 477
Joined: Sun Aug 16, 2020 4:30 pm

Re: Server Communication Error [-5]

Post by LoneRunner »

Yes, I'm getting the same error message.

I'm playing an online PvP game of World at War. I got about halfway through my turn and was bumped out of the game with a connection error. I went back into the game and noticed that several of my last moves were not recorded. Luckily no battles or sea movement. I tried to complete the turn and got kicked out right away. I rebooted the computer and tried again, same error message.

I checked my internet connection and it's fine. I'm not sure if the problem is World at War or Steam. The error message is pasted below

My operating system is Windows 12 and I'm running the game through Steam. I submitted the problem to support@matrixgames.com but haven't heard back.

Thanks for any help,
Bill\
41 2 14 Connection Error 2.png
41 2 14 Connection Error 2.png (757.04 KiB) Viewed 683 times
Last edited by LoneRunner on Thu Mar 05, 2026 8:34 pm, edited 2 times in total.
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Patrat
Posts: 282
Joined: Thu Nov 17, 2016 12:47 pm
Location: Naples Florida

Re: Server Communication Error [-5]

Post by Patrat »

Yes, I'm getting the same error trying to take my turn in the war in the pacific game.
Pekkavilamoura
Posts: 174
Joined: Fri Oct 29, 2021 9:31 am

Re: Server Communication Error [-5]

Post by Pekkavilamoura »

Ok thanks. I've sent a message to Matrix support.
boudi
Posts: 400
Joined: Sun Jan 07, 2007 6:43 am
Location: France

Re: Server Communication Error [-5]

Post by boudi »

Thank you.
LoneRunner
Posts: 477
Joined: Sun Aug 16, 2020 4:30 pm

Re: Server Communication Error [-5]

Post by LoneRunner »

Appears that the server was repaired this morning. I was able to complete my turn.
ThunderLizard11
Posts: 891
Joined: Wed Feb 28, 2018 9:36 pm

Re: Server Communication Error [-5]

Post by ThunderLizard11 »

Just got this message twice in a row.
HARRIS45
Posts: 63
Joined: Mon Oct 23, 2023 6:13 pm

Re: Server Communication Error [-5]

Post by HARRIS45 »

Likewise, three times.
aquavita
Posts: 51
Joined: Fri Aug 27, 2004 6:05 pm
Location: Norway

Re: Server Communication Error [-5]

Post by aquavita »

Same here
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LoneRunner
Posts: 477
Joined: Sun Aug 16, 2020 4:30 pm

Re: Server Communication Error [-5]

Post by LoneRunner »

Got the dreaded Server Communication Error again. Lost half my turn, including some great die rolls on battles. Pretty frustrating. That's twice in less than a week.
ThunderLizard11
Posts: 891
Joined: Wed Feb 28, 2018 9:36 pm

Re: Server Communication Error [-5]

Post by ThunderLizard11 »

Still down
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Patrat
Posts: 282
Joined: Thu Nov 17, 2016 12:47 pm
Location: Naples Florida

Re: Server Communication Error [-5]

Post by Patrat »

This is getting annoying, especially on weekends. I wouldn't be surprised if its down till Monday morning in the UK. It has happened before.
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HobbesACW
Posts: 526
Joined: Fri Feb 20, 2004 12:36 pm
Location: UK

Re: Server Communication Error [-5]

Post by HobbesACW »

I lost another turn tonight. This is quite frustrating as I can load and play the game but not save the turn.

Chris
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OldCrowBalthazor
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Re: Server Communication Error [-5]

Post by OldCrowBalthazor »

Same all day with the PBEM server with SC-WW1 and SC-WiE matches.
Probably the occasional DOSS attacks. Surprised the Matrix site is up...........
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boudi
Posts: 400
Joined: Sun Jan 07, 2007 6:43 am
Location: France

Re: Server Communication Error [-5]

Post by boudi »

HobbesACW wrote: Sun Mar 08, 2026 9:21 pm I lost another turn tonight. This is quite frustrating as I can load and play the game but not save the turn.

Chris
Every turn after the replay i try to save in order to check if the server is on before playing.
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HobbesACW
Posts: 526
Joined: Fri Feb 20, 2004 12:36 pm
Location: UK

Re: Server Communication Error [-5]

Post by HobbesACW »

boudi wrote: Mon Mar 09, 2026 10:12 am
HobbesACW wrote: Sun Mar 08, 2026 9:21 pm I lost another turn tonight. This is quite frustrating as I can load and play the game but not save the turn.

Chris
Every turn after the replay i try to save in order to check if the server is on before playing.
Yes I do now!

Chris
Cfant
Posts: 513
Joined: Sun Dec 12, 2010 10:16 am

Re: Server Communication Error [-5]

Post by Cfant »

Doesn't help. I made in WW1 the westfront, it autosaved - and minutes later the error occured. Annoying.
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Patrat
Posts: 282
Joined: Thu Nov 17, 2016 12:47 pm
Location: Naples Florida

Re: Server Communication Error [-5]

Post by Patrat »

I reported it last night. This morning I received an email stating that they are aware of the issue and are working on a fix.

They also stated that the issue was intermittent. But nobody are the forums has reported it being intermittent.

It sounds like all the SC games are affected.
ThunderLizard11
Posts: 891
Joined: Wed Feb 28, 2018 9:36 pm

Re: Server Communication Error [-5]

Post by ThunderLizard11 »

Still not working
boudi
Posts: 400
Joined: Sun Jan 07, 2007 6:43 am
Location: France

Re: Server Communication Error [-5]

Post by boudi »

Cfant wrote: Mon Mar 09, 2026 11:24 am Doesn't help. I made in WW1 the westfront, it autosaved - and minutes later the error occured. Annoying.
I recognize that this only detects the error if it is already present, of course. But at least it's something.
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