Game Hangs On Loading Sreen

[NAVMAN]

Nikel,
Bitdefender updated its program on 10/22/26 at 9:56AM. I started using the 1892.exe on 10/25/26.

Thx.

[NAVMAN]

As I suspected, the loading issue for 1900.23 has returned. At some point, the devs are just going to have to admit that 1900.23 has flaws in it. The problems with 1900.23 are manifesting themselves too often to be machine specific and if 1900.23 is so "fragile", it needs to be scrapped. Regarding this specific issue, I never actually rcvd a specific solution from a dev, or even a reply to the exception log I sent. I am not happy.

[Nikel]

Have you tried adding Command.exe to the safe files list of Bitdefender?


https://www.techadvisor.com/article/737 ... ender.html


Just noticed you have the game installed in a "Program Files" folder, also Windows itself could be the cause with the UAC?

[NAVMAN]

Nikel,
Thx for your suggestion. I did not try that because I had previously disabled real time protection and still had the problem. However, putting the program on the exclusion list may provide a different result. I'll give it a try.

Thx

[NAVMAN]

Nikel,
Tried the Bitdefender exclusion, no joy. Regarding the location of the game, that was the default location when installing. I would also mention that "Flashpoint Campaigns Cold War" is located in the same directory. No problem loading that, although that does not require a UAC confirmation. In any case, if location/UAC were the issue, I think I would be having the same loading problem with 1892, and I am not. Additionally, sometimes the game loads with 1900.23. I would think that if it were a location/UAC problem, no build would load.
It seems to me that the issue is 1900.23. Prior builds worked.
Thx for your help.

[Nikel]

I do not think it is a good idea to install software in a "Program Files" folder, it may cause trouble.

There were problems with Webview in the past, related with creating files inside its folder when it was included the game folder, and the game was installed in a "Program Files" folder.

The devs fixed that because the files are created now in this folder.

C:\Users\Your Name\AppData\Local\CMO_WebView2Cache

"Now I work, now I do not" is intriguing, yes


One different aspect with 1900.23 is that the webwiew stuff is grouped with CMO in the task manager.

This did not happen in previous builds.

But not sure why this happens or what it means.

[MauriceB]

I'm in the same boat. Haven't been able to play CMO since 1900.20 release. Until Matrix takes some responsibility (because everything was fine before 1900.20) I am SOL.

[thewood1]

I'll point out that Bitdefender is the most notorious AV for app blocking with false positives. And it does it with no warning. I stopped using 3rd party AV 10 years ago for that very reason.

[Nikel]

I think this is the full list of people that posted in this forum problems loading CMO B1900.20/23

Sorry if I missed anyone.


With the 3rd party software that was causing the trouble to the new builds of CMO.

- NAVMAN: Unknown.

- MauriceB: Razer Synapse detected, but problem not solved.

- Ruinerwarrior: Razer Synapse. Problem solved.

- YuriyAntropov: TranslucentTB. Problem solved.

- mikerohan: Renamed CMORTMP.dll. Problem solved, not clear that was the cause.

- BigBog: Unknown. Perhaps a different problem

[Dimitris]

We are sorry that you feel our support has not been satisfactory. We are still actively trying to ascertain the cause of your startup problems.

The intermittence in NAVMAN's case is particularly frustrating (it is far easier to troubleshoot an issue that happens consistently).

As Nikel's summary list indicates, the cause of the startup problem may be due to a range of different factors, many of which (such as the presence of a specific troublesome program) can be outside of our direct control.

The reported problem doesn’t appear to affect most users, which suggests it is triggered on something specific to certain machine/OS setups. That is of course not a reason to dismiss it. It is also why your exception logs & DxDiag files matter a lot, as they help us find a pattern on what those setups have in common.

As I said we are still trying to discover the root cause of the problem. Once we have something at hand we will inform you here. In the meantime, as has been suggested Build 1892 seems to work reliably in the same conditions.

Thank you for your understanding and patience.

[MauriceB]

I don't want to hijack this thread but how do i restore the game to B1892? I have the CMO_B1852.7z (contents below) file but copying it over the CMO 1900.23 files caused many other errors.

Screenshot 2026-10-31 114306.png (19.39 KiB) Viewed 182 times

[Nikel]

I don't want to hijack this thread but how do i restore the game to B1892? I have the CMO_B1852.7z (contents below) file but copying it over the CMO 1900.23 files caused many other errors.

Link and instructions in your thread.


https://forums.matrixgames.com/viewtopi ... 3#p5296343

[NAVMAN]

Thx to all for your input. Having been a programmer for IBM system 36 machines(RPG II), I am not unsympathetic to the difficulties in resolving problems which appear to be "random". I will, therefore, leave resolution of the issue in the capable hands of the devs. I would like to point out the issue of the missing sub tutorials which has been logged on another thread. The tutorials are in the Steam build but not the Matrix build. Is this somehow related? I think not, but who knows.
Again, thx for your time any any suggestions, comments, etc. are welcome.

[NAVMAN]

Good Morning,
I posted this on another thread, but it should be posted here. I saw that Dimitris had a new build called,1900.23a, which contained two(2) files, Command.exe and CommandHost.exe. I copied the Command.exe file to my directory. The game loads with no probs and played and saved a scenario ok. Looks good. Should the CommandHost.exe file be used as well?
Thx.

[MauriceB]

Pretty sure CommandHost.exe is loaded when a RTMP (Real Time Multi Player) scenario is started. But i copied both into my 1900.23 install regardless.

[NAVMAN]

MauriceB,
Thx for the post. Since I don't do multiplayer, and things seem to be going well, I think I'll leave CommandHost.exe alone,
unless Dimitris advises otherwise.
Thx.