More Digital River fun and games

[Oleg Mastruko]

Who are these guys? Digital River I mean? Based on all I have read on this board I wouldn't trust them with going to corner store and buying a box of matches for me let alone handling "e-business" store selling my products, and handling my money (now I am talking from Matrix POV).

After all others, now it seems it's my turn to go thru "doing business" with those bozos...

There seems to be a problem when buying WITP via DD from my country (Croatia). I guess problem exists with other countries as well.

No matter what option I choose: US flag, EU flag, or "Other countries", when I click on Add to Cart I receive the following message:

"We're Sorry.
One of the products you selected has been excluded from purchase in your country.

Please use your browser's "Back" button, and select a different product."

Don't know why is it so, but Matrix guys if youre reading this could you check to see what's going on? I'll be able to download WITP only today and tomorrow, and I hope this will be resolved by then... I don't know what does it matter where I'm downloading the game from as long as I pay in US dollars or Euros, and my credit card (AMex, MasterCard) is OK, right?

PS. Croatia is not in the EU (yet) so I guess "Other countries" should be the correct option.

PPS. Also, up te some days ago I WAS able to put items in cart (though I never did actual buying) so I guess those "e-business gurus" from DR changed something in their procedures very very recently.

Matrix, I want to give you the money for this game, I live in a country that is not under any restrictions doing business with US, so please would you let me buy the game? [:@]

Oleg

[freeboy]

I have received atd, campaigns across the danube and now witp with dr... and have had no problems so I do not wish for any "correction" before ggwaw or bin come out..

Thanks all the same for your post.. not trying to flame you[:-]

[Apollo11]

Hi all,

This doesn't only creates problem for Oleg because we agreed to get the 2x WitP together just like we bought UV (Oleg and I live in same town, know each other personally and play many many PBEMs for several wargames we bought simultanously).

Now I as well am unable to get WitP because of this strange issue... [:(][&:][:@]


Leo "Apollo11"

[pfnognoff]

AAAAAA!!!!!!!! RGH

I was waiting for a week to finish some important things before I submerge myself into Pacific War, and now all I get is this same stupid message!

Hope this will be resolved quickly.

[:@][:@][:@]

[Pascal_slith]

Simple solution, guys. Indicate you are in another country that is not in the EU, like the US. The only problem is getting the CD. If you want, send me a private message and we can find a solution for that too. I live in Switzerland (non-EU).

[Oleg Mastruko]

ORIGINAL: Pascal

Simple solution, guys. Indicate you are in another country that is not in the EU, like the US. The only problem is getting the CD. If you want, send me a private message and we can find a solution for that too. I live in Switzerland (non-EU).

How do you "indicate" you're in another country? Did you manage to buy the game?

I guess moronic DR server identifies your PC using the IP address (which is mega idiotic way of identifying anyone on the internet cause I could be using h4X0r techniques to hide my IP or use the one from different country but lets not go there). I was in Holland last week, so I should have bought the game then? Stupid.

Digital River = idiots. Someone said DR is actually a European company? If so, they are doubly stupid, cause one would expect them to know various EU/non EU/whatever nuances when doing business on the net.

Never had experience this bad when buying online. And they don't even have to SEND me the physical product! Just to let me download the ones and zeros.

Oleg

[Erik Rutins]

Oleg, et. al.

Thanks for the report, we'll check into this today. Please all of you who are having this problem, e-mail us at support@matrixgames.com so that we can follow up with you and refer you to Digital River if needed. Thanks.

Regards,

- Erik

[gunnergoz]

Are these guys great, or what? [:)]

[Oleg Mastruko]

ORIGINAL: gunnergoz

Are these guys great, or what? [:)]

What guys?

I still can't dload, pardon, I can't *BUY* the friggen game.

Unbelievable.

I don't consider Matrix responsible for this debacle, but I would certainly re-think my partnership with these idiots from DR if I were Matrix.

O.

[koolio]

Posted this a few days ago in the cd on demand thread.

I ran into an error trying to use american express for war in the pacific for canada?

(This credit card type is not valid for processing a transaction in this currency.
Please use your browser's "Back" button, enter a different credit card type, and submit again)

"" Reference above at checkout it listed the cost in canadian funds since i chose the Canadian flag as my order country.""

I hav'nt tried again yet. I may try one more time,may not. Its not worth the hassle getting error messages trying to buy something online. That normally does indicate there sloppy right there with there order process. Sloppy trying to give them money,how much can you trust them with your credit card info being on record for years.

[Mr.Frag]

AMEX in Canada is well known for not paying online merchants. Don't blame DR for telling you to use a REAL credit card. [:D]

[Erik Rutins]

Gentlemen,

I agree there have been more rough spots than we were hoping for, but we're working on each one with DR and expect to have them squared away soon. Once fixed, they will remain fixed. If you are having problems, please e-mail us at support@matrixgames.com as it's easier for us to follow-up with you through that method than through forum posts or private messages.

Regards,

- Erik

[koolio]

Well i have never had a problem with amex from canada ordering from at least 5 different online stores over 20 times in the past from mainly the U.S.. I have never heard of amex in canada defaulting on there online purchases by there card holders either so yes i blame the DR ordering process not amex canada.
I find it very hard to belive what you said. Amex's repuatation would be dirt if they never did what they were contracted and obligated to do as a financial institution. It just does'nt sound within the bounds of realism.

Oh i missed the green smiley at the end of your post. So i'd guess you were joking ?

ORIGINAL: Mr.Frag

AMEX in Canada is well known for not paying online merchants. Don't blame DR for telling you to use a REAL credit card. [:D]

[Oleg Mastruko]

ORIGINAL: Erik Rutins

Gentlemen,

I agree there have been more rough spots than we were hoping for, but we're working on each one with DR and expect to have them squared away soon. Once fixed, they will remain fixed. If you are having problems, please e-mail us at support@matrixgames.com as it's easier for us to follow-up with you through that method than through forum posts or private messages.

Regards,

- Erik

Hmmm, you have "rough spots" with product as niche oriented as WITP? - I wonder what sort of deluge with customer complaints would you get in case you released something as popular as Warcraft or Unreal or any similar title. [:D]

Just make the game "buyable" and downloadable tomorrow, or I'll really be tempted to start my own private web crusade vs. Digital River. Not being able to buy the game tomorrow translates into NOT being able to play WITP for a month or so (unplanned, needless to say), and it'll really make me pissed (doubly so, because of the really bizarre situation - I have valid credit card ready and will pay any price, but idiots refuse to let me have the product)

Oleg

[Marc von Martial]

Oleg, I can understand your dissapointment but also please keep in mind that we do 99% of our sales without any problems at all.

All the people that have absolutly no problem with ordering from Digital River are not going to post here though [;)]

I forwarded you credit card problem to DR and expect to hear from them later today or tommorow.

[Subchaser]

Oleg, first time I also received that ‘blah-blah-your country etc’ message, when I did try it for the second time –everything went right, I bought and downloaded the game, it took 2 hours. BTW as you might remember my Sparrow hills are not in Michigan… [:)] Good luck!

[Oleg Mastruko]

ORIGINAL: Marc Schwanebeck
Oleg, I can understand your dissapointment but also please keep in mind that we do 99% of our sales without any problems at all.

All the people that have absolutly no problem with ordering from Digital River are not going to post here though [;)]

Yes, so? That's like saying 99% of the people on the planet had no problems with Saddam, so he must have been a good man? [:D] Well, those 1% he tortured, gassed etc. - bad luck for them. [:-]

DR are idiots, and anyone using their services, either as customer or provider, should re-think their decision. I've done far too many web transactions in my life, and have seen far too many web shops, and I believe I can recognise bad business when I see one. I am not saying this based solely on my own experience - read some of the previous posts (by other posters) as well (Euros, VAT issues etc.)

And I wouldn't agree about your "99% satisfied customers" - I am certainly not the first one here on the board feeling pissed by unusual or amateurish DR web shop practices. And I'd bet I won't be the last one either.

BTW I immediatelly mailed DR customer service directly and am still awaiting their reply. That was like 10 hours ago. In the world of E-BUSINESS, where I give DOLLARS to buy actual PRODUCTS, I expect reply within an hour. Heck any local "developer and his dog" company will get back to you sooner than that, not to mention indian outsourcing shops [:D].

The wait continues, customer dissatifaction grows [:@]

PS. Marc, if you want to experience some of the DR amateurishness for yourself, click on the "Coming soon" cathegory under any of the flags and tell me what you see...

See below... would you trust these people with your money, or to paraphrase popular question, would you buy a used Yamato BB from these guys? [:D]

Oleg

[geozero]

D/L WitP a few days ago, and the patch works great... love the graphics and the game play... no problem here.. gotta love it...

[koolio]

I got the order to go through this time by choosing the U.S. flag instead of canadian flag where i live at as suggested by the order process which changed the currency being used from canadian to american. Apparently DR does'nt know what to do with canadian currency or currency from the country of origon even though they ask you to use your countrys flag of origon which lists the price in canadian funds in the order process with amex.

Thats a bug i think or at least something they should look at to resolve frustrations and give a slightly more informative error message for at least.

There present error message
(This credit card type is not valid for processing a transaction in this currency. Please use your browser's "Back" button, enter a different credit card type, and submit again)
although telling what is happening does'nt make sense to a reasonable person me as why there should be a problem with amex aand using canadian currency as told to do in the order process.

[David Heath]

Hi Oleg

I must say that DR has done a great job by us in many ways. Erik and I are changing a lot of the store feautes so it might very well be us that did something. In any case Oleg we are on the job and I am personally looking into your problem. Let me also say we are sorry you are having a problem and we do not just want 99% of our customers happy but all 100%.

David