More Digital River fun and games

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Apollo11
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RE: More Digital River fun and games

Post by Apollo11 »

Hi all,
ORIGINAL: David Heath

Hi Oleg

I must say that DR has done a great job by us in many ways. Erik and I are changing a lot of the store feautes so it might very well be us that did something. In any case Oleg we are on the job and I am personally looking into your problem. Let me also say we are sorry you are having a problem and we do not just want 99% of our customers happy but all 100%.

David

24 hours passed and the problem is still there... I sincerely hope that this will be fixed today (because no WitP this summer otherwise)... [&:][:(][:@]


Thanks for your effort and involvement David (I will keep my fingers crossed)!


Leo "Apollo11"
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Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

* bump *

I will bump this until it's solved.

Fantastic imcompetence. [:@]

O.
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Marc von Martial
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RE: More Digital River fun and games

Post by Marc von Martial »

ORIGINAL: Oleg Mastruko

* bump *

I will bump this until it's solved.

Fantastic imcompetence. [:@]

O.

Maybe they will sove it faster if you start stomping with your foot too [8|].

We´re working on this and you´ll be notified when we have a solution here.
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The Gnome
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RE: More Digital River fun and games

Post by The Gnome »

* bump *

I will bump this until it's solved.

Fantastic imcompetence.

Geeze, I'd be angry at not being able to play too, but acting like a child isn't going to get you your game any faster. Matrix seems like they're trying to solve your problem as quickly as they can, do you think calling them names will expidite the situation?
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

ORIGINAL: The Gnome
* bump *

I will bump this until it's solved.

Fantastic imcompetence.

Geeze, I'd be angry at not being able to play too, but acting like a child isn't going to get you your game any faster. Matrix seems like they're trying to solve your problem as quickly as they can, do you think calling them names will expidite the situation?

No, but it will help me relieve my frustration [:D]

I will be leaving the fast connection in few hours. If I don't get the game by then I won't be able to play it for a month or so.

But OK, we're grown ups, so if I can't play WITP this summer - no biggie, yes? I'll play it when I get back, yes?

Frankly, I'd agree with that reasoning, but I am perfectly SURE this problem is solvable by couple of clicks in the web store config web interface. I know how these things are done usually. So this episode translates into gross incompetence or gross laziness on DR/Matrix side (I was ready to accuse solely DR but I am not sure anymore).

Since I can't play the game, I can't BUY the game, I can't download the game, DR does not reply to my mails, childish bitchin' is about the only option left, I'm sure you'll understand [:@]

O.
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The Gnome
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RE: More Digital River fun and games

Post by The Gnome »

ORIGINAL: Oleg Mastruko
ORIGINAL: The Gnome
* bump *

I will bump this until it's solved.

Fantastic imcompetence.

Geeze, I'd be angry at not being able to play too, but acting like a child isn't going to get you your game any faster. Matrix seems like they're trying to solve your problem as quickly as they can, do you think calling them names will expidite the situation?

No, but it will help me relieve my frustration [:D]

I will be leaving the fast connection in few hours. If I don't get the game by then I won't be able to play it for a month or so.

But OK, we're grown ups, so if I can't play WITP this summer - no biggie, yes? I'll play it when I get back, yes?

Frankly, I'd agree with that reasoning, but I am perfectly SURE this problem is solvable by couple of clicks in the web store config web interface. I know how these things are done usually. So this episode translates into gross incompetence or gross laziness on DR/Matrix side (I was ready to accuse solely DR but I am not sure anymore).

Since I can't play the game, I can't BUY the game, I can't download the game, DR does not reply to my mails, childish bitchin' is about the only option left, I'm sure you'll understand [:@]

O.

One of us could download it for you, burn and mail you a CD, and email you the serial number. You could then paypal us the cost of the game plus shipping. I'm more then willing to help if this is possible.
Scott_USN
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RE: More Digital River fun and games

Post by Scott_USN »

I sympathize with you Oleg after few years the last few weeks were the worse of the wait. Childish or not (and I do not think you are) it is a pain to have to wait again I would imagine. I disagree with rude comments about acting like child. It is always so much easier to say such things when a person is not the one waiting.

Your complaints were well founded and well said.

Good luck to you and I think it should have been as simple as taking 10 mins to fix but obviously DR felt they had better things to do.
koolio
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RE: More Digital River fun and games

Post by koolio »

Matrix it would be nice if one of you noted you took note of my problem in the thread at least as well.
Only because i went ignored for 3 days and finally got around the problem and i still see i am being ignored even after bothering to post the solution to try to help. Just leaves a bad taste as if customer service is non existent unless your names Oleg of course or another well known person instead of a first time matrix customer.

Anyways im just venting at being and feeling ignored all through the process. If thats the feeling thats trying to be conveyed to new customers your doing well. Since i doubt it is it would'nt hurt to remind yourselves to remind yourselves to try to treat all customers well even when your under pressure.
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

ORIGINAL: The Gnome

One of us could download it for you, burn and mail you a CD, and email you the serial number. You could then paypal us the cost of the game plus shipping. I'm more then willing to help if this is possible.

Thank you very much for the offer, but it's kinda beside the point. I do have many friends, mail pals, and PBEM partners in the USA and getting the game via them would be no problem (except for the waiting part).

But try to understand how stupid DR and Matrix make me feel. It's like I WANT to force feed my hard earned 70 bucks down their throats and they refuse to accept them! I do not expect anything material from them - no CD, no box, nothing, just a right to download bunch of good ole ones and zeros! We're talking about mid-90s Internet technology here.

They just have to make coupla clicks on the web interface, open their hand and take my money. That's it. No shipping, No handling, nothing material, no physical work at all.

Yet, they are unable, or unwilling, or incapable of doing that.

So, your offer for help is much appreciated, but right now it's beside the point frankly. If they can't, or won't make the game buyable for me, why would I (and you) go to a great lengths trying to *force* them to accept my money?

That's not the way business is done.

O.
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Subchaser
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RE: More Digital River fun and games

Post by Subchaser »

ORIGINAL: Oleg Mastruko

But try to understand how stupid DR and Matrix make me feel. It's like I WANT to force feed my hard earned 70 bucks down their throats and they refuse to accept them! I do not expect anything material from them - no CD, no box, nothing, just a right to download bunch of good ole ones and zeros! We're talking about mid-90s Internet technology here.

I think this is a way too rough. I feel your pain and agree with your points, but please… do not act like this. I bet Matrix guys are working on your problem and this way or another it will be solved and you’ll get WitP soon…

After such DR bashing I just can’t imagine what do you think about Microsoft [:)]
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

ORIGINAL: Subchaser
ORIGINAL: Oleg Mastruko

But try to understand how stupid DR and Matrix make me feel. It's like I WANT to force feed my hard earned 70 bucks down their throats and they refuse to accept them! I do not expect anything material from them - no CD, no box, nothing, just a right to download bunch of good ole ones and zeros! We're talking about mid-90s Internet technology here.

I think this is a way too rough. I feel your pain and agree with your points, but please… do not act like this. I bet Matrix guys are working on your problem and this way or another it will be solved and you’ll get WitP soon…

After such DR bashing I just can’t imagine what do you think about Microsoft [:)]

Ah, but I LOVE Microsoft! Readers of the local computer magazine I write for accuse me of being paid by Microsoft, they are only guessing on the monthly sum I receive from them [:D] Which, of course is not true, I just happen to love Microsoft products, and their general philosophy. Without them - we wouldn't be able to play WITP (indirectly). Perhaps the game development world will still be on the level of PacWar (and even PacWar is built on MS technology, indirectly).

You see, I am sure one of the reasons DR has so many problems is they use Java based technology, ie. non-MS. [:-]

O.
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Subchaser
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RE: More Digital River fun and games

Post by Subchaser »

ORIGINAL: Oleg Mastruko

Ah, but I LOVE Microsoft! Readers of the local computer magazine I write for accuse me of being paid by Microsoft, they are only guessing on the monthly sum I receive from them [:D] Which, of course is not true, I just happen to love Microsoft products, and their general philosophy. Without them - we wouldn't be able to play WITP (indirectly). Perhaps the game development world will still be on the level of PacWar (and even PacWar is built on MS technology, indirectly).
[:-]

hmm...yeah... sounds like you get really good money from Microsoft [;)]
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Titanwarrior89
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RE: More Digital River fun and games

Post by Titanwarrior89 »

I agree Dr, is not a first class operation. Wish matrix would relieve them of their duties. They wouldn't be missed.[:@]
ORIGINAL: Oleg Mastruko

Who are these guys? Digital River I mean? Based on all I have read on this board I wouldn't trust them with going to corner store and buying a box of matches for me let alone handling "e-business" store selling my products, and handling my money (now I am talking from Matrix POV).

After all others, now it seems it's my turn to go thru "doing business" with those bozos...

There seems to be a problem when buying WITP via DD from my country (Croatia). I guess problem exists with other countries as well.

No matter what option I choose: US flag, EU flag, or "Other countries", when I click on Add to Cart I receive the following message:

"We're Sorry.
One of the products you selected has been excluded from purchase in your country.

Please use your browser's "Back" button, and select a different product."

Don't know why is it so, but Matrix guys if youre reading this could you check to see what's going on? I'll be able to download WITP only today and tomorrow, and I hope this will be resolved by then... I don't know what does it matter where I'm downloading the game from as long as I pay in US dollars or Euros, and my credit card (AMex, MasterCard) is OK, right?

PS. Croatia is not in the EU (yet) so I guess "Other countries" should be the correct option.

PPS. Also, up te some days ago I WAS able to put items in cart (though I never did actual buying) so I guess those "e-business gurus" from DR changed something in their procedures very very recently.

Matrix, I want to give you the money for this game, I live in a country that is not under any restrictions doing business with US, so please would you let me buy the game? [:@]

Oleg
"Before Guadalcanal the enemy advanced at his pleasure. After Guadalcanal, he retreated at ours".

"Mama, There's Rabbits in the Garden"
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Apollo11
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RE: More Digital River fun and games

Post by Apollo11 »

Hi all,

Yesterday (Friday) was Oleg's last day at work before he goes away for 1 month of summer vacation (Oleg is working as journalist in biggest and best Croatian PC magazine and he is editor in chief of specialized daughter magazine of same company meant for IT specialists).

Therefore I completely understand his frustration because he will be unable to get his hands on WitP in that 1 month (we don't have fast internet capabilities here except from work and just few of us have ADSL at home - also few Internet Cafe's that exist are not situated on Adriatic coast).

I wanted to get WitP together with Oleg (just like we bought UV together) but will have to make my own arrangements myself apparently.


BTW, is "CD" on demand option available when you order (I can't see that on DigitalRiver site because immediately when I press "Add to cart" the DR immediately crashes with error)?

I ask this because the main reason why Oleg and I wanted to order together was to cut don the shipping cost of additional WitP 2x CD delivery.


Today is Saturday morning European time and DR still has the same problem...



Leo "Apollo11"

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Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

Calm down Apollo, I am sure "they are working on this problem as we speak", and "they'll get back to us when this is solved", they probably made it "their top priority" and <insert your favorite politically correct PR-marketing bulls*it here>

Incredible incompetence. [:@]

David, Marc, what's going on? Are you too busy "solving this problem" so you can't give us an update?

O.
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Apollo11
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RE: More Digital River fun and games

Post by Apollo11 »

Hi all,
ORIGINAL: Oleg Mastruko

Calm down Apollo, I am sure "they are working on this problem as we speak", and "they'll get back to us when this is solved", they probably made it "their top priority" and <insert your favorite politically correct PR-marketing bulls*it here>

Haven't you heard of that old "Good Cop - Bad Cop" play? [;)]


Leo "Apollo11"
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Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE
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pauk
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RE: More Digital River fun and games

Post by pauk »

hi to all my compatriots!

It seems that i choose good time for my journey[;)]... well, in Cuba they don't have such a problems at all...

fun aside... i'm also dissapointed...[:@][:(], hope it will be fixed when i return to the Croatia...[
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pfnognoff
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RE: More Digital River fun and games

Post by pfnognoff »

ORIGINAL: pauk

hi to all my compatriots!

It seems that i choose good time for my journey[;)]... well, in Cuba they don't have such a problems at all...

fun aside... i'm also dissapointed...[:@][:(], hope it will be fixed when i return to the Croatia...[

Good to see you are seeing the sunny side of all this, being at Cuba and all sure must help, neighbour...
When I finally manage to pay for this game and start downloading I might forget to put the second order and download your copy... [;)][8D][:'(]
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pauk
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RE: More Digital River fun and games

Post by pauk »

ORIGINAL: pfnognoff

Good to see you are seeing the sunny side of all this, being at Cuba and all sure must help, neighbour...
When I finally manage to pay for this game and start downloading I might forget to put the second order and download your copy... [;)][8D][:'(]


No, don't even think about! [:-] [;)].... i don't think that Fidel would be pleased with your's ignorance[:D]....
WiTP o Muerte!

oh, Cuban girls & beaches are beatiful, and i almost (a-l-m-o-s-t) forgoted WiTP...

Keep the eye on the download while I have a hard time in the Caribian[:D]
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Oleg Mastruko
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RE: More Digital River fun and games

Post by Oleg Mastruko »

Just a periodical *bump* to this sad, sad thread...

Oleg
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