More Digital River fun and games

[David Heath]

Hi Guys

DR claims that Croatia and some parts of Russia have very high credit card fraud and are being blocked. I have
since ask that it be removed that since it really not going to be a big deal for a downloadable wargamer company <g>.
At the same time I am not 100% sure this is the real issues but only time will tell. I will be dealing with is first thing on Monday forming am dealing. As soon as I know something you will know it.

David

[pfnognoff]

Just out of curiosity, how does he know which parts of Russia? Man, that is some lame excuse for a poor e-store... I would think he should be able to know if a card is valid, do they know there are lists you can get from a credit card companies? I have a new Amex card with the USB reader on my part specifically to make my on-line purchases more secure, and he is telling me that... [:@]

[Edit]
What he calls "credit card fraud" is something the credit card companies should be concerned with, and not the stores. If the store has all the safety features card companies implement, they will get their money no matter what, no?

Just went over to the Paradox games site to see if they block or welcome my money. Guess what, I can buy from them...

[Apollo11]

Hi all,

ORIGINAL: David Heath

Hi Guys

DR claims that Croatia and some parts of Russia have very high credit card fraud and are being blocked. I have
since ask that it be removed that since it really not going to be a big deal for a downloadable wargamer company <g>.
At the same time I am not 100% sure this is the real issues but only time will tell. I will be dealing with is first thing on Monday forming am dealing. As soon as I know something you will know it.

David

Thanks for info and effort David!


But credit card fraud?!?!

This is what DigitalRiver's problem is?!?!


I am utterly confused... an pi**ed off at DigitalRiver I might say... we don't live in some sort of "Banana Republic" like DigitalRiver thinks... Croatia had it share of problems due to war with Serbia in past decade but we are European Union candidate country (hopefully to enter it in 2007) and we have proper laws and proper police and proper courts...

Also comparing Russian situation to Croatia is ridiculous... Russia is wild wild west of US 19th century...

BTW, a good friend of mine works for 10 years in biggest Croatian bank ( "Zagrebacka Banka" - http://www.zaba.hr/info/Default.htm ) on credit card frauds. He told me that monthly they receive false claims in size 0f 30000 $ which means that yearly biggest Croatian bank has damage of around 300000-400000$. That's nothing compared to what banks in the "civilized" west deal with...


Leo "Apollo11"


P.S. [Edit]
Sorry but I am really really really angry at DigitalRiver over this... [:@][:(][&:][:@]

[Marc von Martial]

Like David sayed, we will be dealing with this with Digital River on monday morning. The blocking of Croatian credit cards is ridiculous in my eyes too. If this were Albania, well okay, I could understand that to some degree.

Just out of curiousity, try if you can order from here:

http://www.eidosinteractive.com/estore/index.html

[Apollo11]

Hi all,

ORIGINAL: Marc Schwanebeck

Like David sayed, we will be dealing with this with Digital River on monday morning. The blocking of Croatian credit cards is ridiculous in my eyes too. If this were Albania, well okay, I could understand that to some degree.

Thanks for info and effort Marc (BTW, I see you are from Bonn)!


BTW, the DigitalRiver give that error message even before you can enter your data for possible payment with credit card (just like Oleg guessed I think they check IP address ranges)...

Just out of curiousity, try if you can order from here:

http://www.eidosinteractive.com/estore/index.html

Can't buy from Eidos... two reasons...

#1
If I want to go with option "Update your Shipping Info" (to calculate shipping costs) I get transferred to unavailable WWW site by DigitalRiver:

http://www.digitalriver.com/dr/v2/ec_MAIN.ShopMaster


#2
If I don't go with option "Update your Shipping Info" (to calculate shipping costs) I get WWW page but there is no "Croatia" as country when you want to pay with credit card.

Since there is "Yugoslavia" in list (a country that doesn't exist for 10+ years) I guess they don't have updated list of countries (funny enough they list all kind of African countries where you would never want to travel to without strong military escort as your bodyguards)... laziness on Eidos behalf (for not updating country list)...


Leo "Apollo11"

[Subchaser]

ORIGINAL: Apollo11

Also comparing Russian situation to Croatia is ridiculous... Russia is wild wild west of US 19th century...

Of course “wild, wild west of 19th century” is totally inferior country to gorgeous Croatia, but somehow those barbarians do not have such problems with their credit cards…[8|]

I buy a lot of things on-line- books, software, DVDs, plastic models etc. and sometimes I also experience similar problems, but I can tell you that it’s always possible to find a way out. You can open e-card account in your bank (Visa or Maestro, note- it will cost you only $2-3 maximum), 99% of on-line stores accept these cards, and pay for your WitP copy with this card. You also can pay via Wire transfer or Western Union.

FYI, Digital River is not a single company that does not accept Croatian credit cards, many other on-line stores do not either.

We do not ship to the following countries due to the simple fact that the vast majority of orders from these countries are associated with credit card fraud:

China, Indonesia, Malaysia, Bulgaria, Serbia, Yugoslavia, Croatia, Nigeria, all former Soviet states (except Moscow, St.Petersburg (Russian Federation)).

Our Online Store reserves the right to close Real accounts registered via credit cards from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account if purchases were made by credit card. Please note that this policy does not affect customers that deposit via Bank Wire, Cashier's Check or Western Union.

We apologize to the customers from the countries detailed below for the inconvenience caused.

The countries are: Albania, Armenia, Azerbaijan, Belarus, Belarussia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russian Federation (Siberia and Far East regions), Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia.

[Apollo11]

Hi all,

ORIGINAL: Subchaser

ORIGINAL: Apollo11

Also comparing Russian situation to Croatia is ridiculous... Russia is wild wild west of US 19th century...

Of course “wild, wild west of 19th century” is totally inferior country to gorgeous Croatia, but somehow those barbarians do not have such problems with their credit cards…[8|]

Have you ever been to post-communist Russia (or do you know anyone who did spend some time there)?

If you did (or know someone) then you know that my comparison of Russia to "wild wild west of US 19th century" is, unfortunately, very true...

I buy a lot of things on-line- books, software, DVDs, plastic models etc. and sometimes I also experience similar problems, but I can tell you that it’s always possible to find a way out. You can open e-card account in your bank (Visa or Maestro, note- it will cost you only $2-3 maximum), 99% of on-line stores accept these cards, and pay for your WitP copy with this card. You also can pay via Wire transfer or Western Union.

The problem is that DigitalRiver doesn't allow us even to page where you can place the order (it must check the IP address ranges)....

FYI, Digital River is not a single company that does not accept Croatian credit cards, many other on-line stores do not either.

We do not ship to the following countries due to the simple fact that the vast majority of orders from these countries are associated with credit card fraud:

China, Indonesia, Malaysia, Bulgaria, Serbia, Yugoslavia, Croatia, Nigeria, all former Soviet states (except Moscow, St.Petersburg (Russian Federation)).

Our Online Store reserves the right to close Real accounts registered via credit cards from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account if purchases were made by credit card. Please note that this policy does not affect customers that deposit via Bank Wire, Cashier's Check or Western Union.

We apologize to the customers from the countries detailed below for the inconvenience caused.

The countries are: Albania, Armenia, Azerbaijan, Belarus, Belarussia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russian Federation (Siberia and Far East regions), Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia.

The lists above are so ridiculous that I fell of my chair laughing...


Few obvious examples (this is official EU WWW):

http://europa.eu.int/abc/index_en.htm#

As you can see Hungary, Czech Republic, Slovenia, Latvia, Lithuania, and Slovakia are full EU members (and Croatia is member candidate)...

Comparing them to China, Indonesia, and Nigeria is so ridiculous that this is beyond belief.

It is, pure and simple, incredible laziness and incompetence from certain on-line stores...


Leo "Apollo11"


P.S.
I love your artwork and banners!

Perhaps you can be good enough to lower my sadness with all of this by creating me some nice Japanese FanBoy Club banner with beautiful white colored Zero fighter on blue sky... (hint! hint! hint!)

Thanks in advance!


P.P.S. [Edit]
Just realized that "Real Name: Matsuo Hagiri" can't be true name for "Subchaser" because that was Japanese WWII ace. Also his residence "Sparrow Hills" rings a bell as one of the areas in Moscow ("Vorobyoviy gory")... interesting... if true no wonder that my comparison of Russia to "19th century wild wild west of US" upset him... sorry...

[David Heath]

Hi Guys

As I said I not 100% agreeing with the whole Croatia credit card issue either. I have a nice earlier morning conference call planned to start my Monday of right [8|] Up until this point these guys have been great with us and I do have with they will work with us to fix it. Again to our Croatia customers we are sorry and we do care and we are working on it.

David

[David Heath]

Hey Subchaser can you please drop me an email at davidh@matrixgames.com

David

[mbMike]

I'm just sad this had to happen to Croatia and not France...

[kaleun]

I'm just sad this had to happen to Croatia and not France...

I'm shocked, shocked!

[Oleg Mastruko]

ORIGINAL: David Heath

Hi Guys

DR claims that Croatia and some parts of Russia have very high credit card fraud and are being blocked. I have
since ask that it be removed that since it really not going to be a big deal for a downloadable wargamer company <g>.
At the same time I am not 100% sure this is the real issues but only time will tell. I will be dealing with is first thing on Monday forming am dealing. As soon as I know something you will know it.

David

I said this in my mail to you and will repeat it here:

That's radically wrong way of dealing with it!

From technological and legal standpoint - If they are suspecting credit card fraud - no problem but then they should take my credit card data, process it and see if my card is suspected of fraud, or ALL cards issued by my CC authority are suspected of fraud. If ALL cards ever issued in Croatia are suspected of fraud - no problem, but they don't even know IF I am CITIZEN of Croatia or not, or whether my card is issued by Croat authority or, say, Amex UK. All they know about me is that I am on the HR top level Internet domain.

Legally and tecnically they cannot conclude anything about the customer based on his IP address. For all they (or you) know I could be US citizen, with valid US credit card, currently living in Croatia. Or perhaps not even LIVING here, just using the Internet over HR top level domain. That's why I said their methods are radically wrong.

And BTW, if Amazon, Barnes Noble and half a dozen other web shops don't have problems accepting credit cards from Croatia I don't think Digital River will have problems either. And they have to SEND their PHYSICAL products (books, clothes...) here. DR just have to make download available.

As I already said several times - this is technological (and most probably legal) ignorance on the gross scale, on the part of DR.

Finally, you can imagine for yourself how probable it is that someone who's practicing CC fraud will use stolen cards to buy - wargames [:D][:D]

Oh, and another point - your Merchandise store (mugs, mosepads etc.) seem to have no problem with my credit card nor top level domain. [8D]

Oleg

[freeboy]

Oleg,
Problem is with a third party here.. not that I'm defending anyone.. just statingthe obvious.. I hope this works out for you and you and Appollo11 get a good game going , witp is an excellent product and it saddens me to see you lose out during your time off..
Mattthew the freeboy White

[Apollo11]

Hi all,

ORIGINAL: David Heath

Hi Guys

As I said I not 100% agreeing with the whole Croatia credit card issue either. I have a nice earlier morning conference call planned to start my Monday of right [8|] Up until this point these guys have been great with us and I do have with they will work with us to fix it. Again to our Croatia customers we are sorry and we do care and we are working on it.

David

Thanks David - we will keep our fingers crossed!


Leo "Apollo11"

[Spooky]

ORIGINAL: mbMike

I'm just sad this had to happen to Croatia and not France...

So, you want to prevent French people to buy WITP - and to give 70 US$ to Matrix & 2by3 ? Can you explain me why ?

PS : and I hope Oleg and Apollo 11 will be able to get WITP in the next days if not in the next hours

[mbMike]

Because I knew if anybody could take a joke, it was a Frenchman....

[pauk]

PS : and I hope Oleg and Apollo 11 will be able to get WITP in the next days if not in the next hours

yes, and rest of Croatian wargamers..[;)]...

[2ndACR]

I can relate guys. Alot of us 56kers are still waiting for the cd here in the states.
It seems to be run by Lotto drawing.

Some ordered on the 3 July and got it 6th and 7th where as some of us ordered on the 1st and still
nada[:@]

My screaming will not start in ernest until they charge my card and I still do not have it.[:-]

[Erik Rutins]

ORIGINAL: 2ndACR
I can relate guys. Alot of us 56kers are still waiting for the cd here in the states.
It seems to be run by Lotto drawing.
Some ordered on the 3 July and got it 6th and 7th where as some of us ordered on the 1st and still
nada[:@]
My screaming will not start in ernest until they charge my card and I still do not have it.[:-]

Keep in mind the holiday weekend and the fact that Digital River was closed from the 2nd - 5th. We've always said 1-2 weeks for the CDs and I think everyone understands that if you ship 100 packages across the US they won't all arrive in a predictable order. I hope yours arrives soon, but I don't think we're beyond the realm of what was promised yet.

Regards,

- Erik

[2ndACR]

The one that ordered on the 3rd and got it on the 6 or 7 was in Seattle.
To me that says it was burned on the 3rd or 4th. Go figure.

I have been trying to account for the holiday, but seeing some across the country
get it even after I ordered it on the 1st is annoying as heck.

I am trying to account for the holiday, my patience is still here. No fingernails left though.
My ranting will not start in ernest until Thurs or Friday.

I would just like to know if they dropped it in the mail yet, but
order status doesn't tell you that bit of info. It just says complete.
Even though I have not done a DD etc.