"Starshatter was not installed properly. Invalid CDKEY."

[Erik Rutins]

mmaggio,

ORIGINAL: mmaggio
Ok. I left dble clicked on the WinZip icon as you suggested. I see the "continue" box and clicked in that. A blank page appeares with some colorful icons across the top, but there were no files listed on the page. And alas, I do not know how to do whatever it is you requested. I am just a gamer. I don't even have a printer. Well, that's not true, but it also has a mind of it's own and almost never works. Someone once said that the definition of insanity is to continue to do the same thing over and over expecting different results. I give up! I am not going to pursue this anymore and remove all doubt. You have created a situation that I can not solve. It is too much for me. I hope that when the hard disc arrives I will be able to play that, "bugs" and all, but be playable, and settle for that. I have learned a hard lesson here and it will be a cold day in hell before I ever download another game. I'm out $50.00. I work hard for my money and I expect fair value for it. I accept the fact that it is possible to acquire this patch as there would be many more people screaming for blood. But you have managed to put it beyond my reach. I hope your proud of yourselves!

I'm sorry you feel that way. If we'd ignored you I could understand it but I think the problem here is probably the communication medium and the fact that we can't see your screen. Do you have any friends or relatives that are more experienced with computers? If so, ask them to sit down for a few minutes and see if they can figure out what's going on by being there and looking at the screen with you.

The problem here is almost certainly one of communications - we may be misunderstanding something you say or you may be leaving something unsaid that would give us the real solution. It's definitely not hard to install these patches!

If you send me your e-mail address to erikr@matrixgames.com I can try e-mailing the patch directly to you, in case something in your connection to the internet rendered it unusable.

Just to confirm one more time - is the game itself installed and fully working? Your earlier comments and those in the last reply lead me to believe that it is not working at all, but then you also said that the patch was the only real problem, so I'm not sure.

Regards,

- Erik

[Erik Rutins]

ORIGINAL: mmaggio
Ok. I left dble clicked on the WinZip icon as you suggested.

One more question - I didn't want you to double click on the WinZip icon. I want you to double click on the patch icon. WinZip will likely appear as that is what your computer would use to open the compressed file. Once it does, click Continue, then you should see the patch file rather than a blank list. Just opening WinZip itself will give you a blank list as it will think you want to create a new file.

Regards,

- Erik

[Mr.Frag]

As Erik says.

Double-Click on the "Patch 401" on your desktop.

WinZip will automatically launch. Click the "Use Evaluation Version" button.

Once done, you should be looking at a box with some pictures up at the top. Under the pictures you'll see Starshatter-Patch-v401.exe just under the Name.

Double-Click right on the Starshatter-Patch-v401.exe word inside this window. It should start the patch installer.

Should look something like this:

[mmaggio]

I have that screen. There is no starshatter or any other file in it. It is blank. And no also to the game. I have not been able to play it or get it to do anything. When I click on the icon it goes to a display page for all the matrix options. When I click on play, I get a popup that reads missing cdkey. There also is no exit from this page. I have to hit "cntrl-alt-del" to exit the page and then click close on the task bar to return to windows. Also, when I reinstalled again I got the icon for the armchair general. What does this have to do with the game? Why do I get the message, "ERROR Could not rename file [#4 line13]? Is there an end to this? This is why I hope I can load and play the hard disc.

[Mr.Frag]

Ok, if you have that screen, please click the OPEN button and select the patch401 file.

Is it still empty or does it show the Starshatter-patch-v401 now?