Members Area

[TF 38]

2. As you are having trouble with the Members Area registration, I suggest you contact Matrix staff via email. They respond quickly and are quite helpful. Don't give up just yet. After all, you've gone this far already...

Hi,

I'm a little bit madder than I was an hour ago, which is not a good sign.

I've contacted the Matrix staff before about my problems with this board and such.

They began when I attempted to CORRECT/UPDATE my email info (boyscout that I am), and I lost the ability to post here.

Contacted, the admins... NO RESPONSE.

The only reason that I was able to post here tonight is because I opened a second account with my workplace email addy.

I emailed the admins again this evening, over the MEMBERS AREA nonsense... again, NO RESPONSE.

I'm no bomb-thrower, but I'm not a doormat either, and I resent the hell out of this.

[rogueusmc]

Someone needs to take a Valium and chill.

One get's a much better response when one speaks sensibly.

The folks here at Matrix Games are the most supportive group I have encountered on the internet period, much less the games community.

Give 'em a chance dude.

[von Murrin]

ORIGINAL: TF 38

2. As you are having trouble with the Members Area registration, I suggest you contact Matrix staff via email. They respond quickly and are quite helpful. Don't give up just yet. After all, you've gone this far already...

Hi,

I'm a little bit madder than I was an hour ago, which is not a good sign.

I've contacted the Matrix staff before about my problems with this board and such.

They began when I attempted to CORRECT/UPDATE my email info (boyscout that I am), and I lost the ability to post here.

Contacted, the admins... NO RESPONSE.

The only reason that I was able to post here tonight is because I opened a second account with my workplace email addy.

I emailed the admins again this evening, over the MEMBERS AREA nonsense... again, NO RESPONSE.

I'm no bomb-thrower, but I'm not a doormat either, and I resent the hell out of this.

Try using the PM forum feature or direct email for Erik Rutins or David Heath, hell, anyone on the forums here with the Matrix tag. There's almost always someone here who can help out.[:)]

[SunDevil_MatrixForum]

First, I think Matrix is an East Coast Company, so currently is past Midnight there, so I do not know what you expect from a company after midnight.

Second, I just registered for the members area for the first time. I created a username, and put my email address and then put garbage stuff for all the other fields, and it worked. So I really do not know what original problem was. You would think that someone who is concerned with privacy (You) would of tried to put garbage in the text fields in the first place.

Third, You obviously do not have that much experience with this company, because if you did, you would not be ranting and raving about this. They will fix this problem and all other future problems you might have.

My advice is to sleep on it, and you will get a response tomorrow. If you still have a problem and this is such a travesty, then you could always sell this game on ebay, there are some European people who have not bought yet. Good luck and calm down.

[von Murrin]

ORIGINAL: rogueusmc

Someone needs to take a Valium and chill.

One get's a much better response when one speaks sensibly.

The folks here at Matrix Games are the most supportive group I have encountered on the internet period, much less the games community.

Give 'em a chance dude.

That applies to the rest of us, too. The golden rule of support/service in any industry is to first let the client vent.[;)]

[SunDevil_MatrixForum]

Good point, it is always good to find out who the donkeys are.

[TF 38]

I'm pretty sure they will only be available through the Members Area.

Well, I CAN'T access the members area.

It won't let me in and when I try and sign up for this illustrious honor, the system DOESN'T respond to my registration.

I can't provide a serial# because I don't get that far.

Can I make it any simpler than that?

[SunDevil_MatrixForum]

Obviously you did not read my post above
^
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Ok here it is again for your reading pleasure

First, I think Matrix is an East Coast Company, so currently is past Midnight there, so I do not know what you expect from a company after midnight.

Second, I just registered for the members area for the first time. I created a username, and put my email address and then put garbage stuff for all the other fields, and it worked. So I really do not know what original problem was. You would think that someone who is concerned with privacy (You) would of tried to put garbage in the text fields in the first place.

Third, You obviously do not have that much experience with this company, because if you did, you would not be ranting and raving about this. They will fix this problem and all other future problems you might have.

My advice is to sleep on it, and you will get a response tomorrow. If you still have a problem and this is such a travesty, then you could always sell this game on ebay, there are some European people who have not bought yet. Good luck and calm down.

[rogueusmc]

Gotta give it to SunDevil...If he's not linkin' to other threads, he's dishin' out cold hard truth...preach on brother...[8D]

[von Murrin]

Guys, really. He's new and upset. Let him breathe a bit, ok?[:)]

[Erik Rutins]

Hi,

Sorry to see you are so upset. No personal information is required of you, and what you choose to put in isn't going anywhere but staying with us.

We removed all of our previous copy protection in exchange for a serial number and a generous policy on your use of the game and backup copies. In order to make sure that only people with legal copies were getting updates to the game, we set up the members area. It's as simple as that.

The only field that has to be correct is the serial number. There isn't enough data there for anything but our own curiosity on general geography. The info on how to contact you is strictly so that we can keep you notified when products you own are updated. It's a service, not a rip-off. We do need to explain this better and that's in the works, we just have been too busy to iron out the last rough edges and post a comprehensive announcement on the whole thing.

Regarding your contacting the admins, if you don't hear back from us it's possible something slipped through the cracks and I'm sorry about that as I would have been one of the people to miss it. In general we are very responsive. Did you try re-sending? We are also working on launching a new help desk in the immediate future that should really cut down on the chance of us missing a request.

Regarding your e-mail tonight, I logged on in response to it. I just got it here and it's after midnight. I'd call that a pretty quick response.

Regards,

- Erik

[SunDevil_MatrixForum]

nm

[TheHellPatrol]

Or...you could hold your breath until you turn blue[X(]. Although now that my son is eight years old he has a more mature approach to "lifes little challenges"[:'(].[8|]Although sometimes it works...see[;)].

[TF 38]

That applies to the rest of us, too. The golden rule of support/service in any industry is to first let the client vent.

Thanks for the slack Von Murrin.

Can I assume that these other gentlemen are representatives of MG, playtesters perhaps?

If so, then Matrix needs to be made aware of their deportment and its impact on the public's perception of the franchise.

Thanks again,

[SunDevil_MatrixForum]

nope just customers like yourself who enjoy a calm forum, where people post with questions instead of rants....

But now that you got a response, start complaining about something else please.

[carnifex]

when you say the system doesn't respond to your registration, you are referring to not getting an email with the password, right?

two people in this thread just signed up for the members area and got their emails right away, so i suspect it's your mail server being slow, or clogged, or you entered a wrong email address.

edit:

Regarding your e-mail tonight, I logged on in response to it. I just got it here and it's after midnight. I'd call that a pretty quick response.

Regards,

- Erik

someone is up late bravo Erik and Matrix!

[rogueusmc]

ORIGINAL: von Murrin

Guys, really. He's new and upset. Let him breathe a bit, ok?[:)]

Yes Sir...I'll keep myself in line...

[TF 38]

Regarding your e-mail tonight, I logged on in response to it. I just got it here and it's after midnight. I'd call that a pretty quick response.

Regards,

- Erik

Thanks Mr Rutin,

I really do need some help with this. I've been fighting with your registration procedures since attempting to update my email info, and its been nothing but a headache since.

As to this little scrum of equal-opportunity-flamers that's assembled here, you might want to consider a little trip to the MatrixGames woodshed for those under NDA with you.

Thanks again!

[von Murrin]

ORIGINAL: TF 38

That applies to the rest of us, too. The golden rule of support/service in any industry is to first let the client vent.

Thanks for the slack Von Murrin.

Can I assume that these other gentlemen are representatives of MG, playtesters perhaps?

If so, then Matrix needs to be made aware of their deportment and its impact on the public's perception of the franchise.

Thanks again,

No, they're forum regulars, except for Mogami who helped test. Folks here can get a bit defensive when it seems as though someone is dishing it out to Matrix when they provide the best support many of us have ever seen.

If you've been rushed down the thread a bit, Erik posted a response a few up from the one I'm quoting. Hope this gets resolved in a timely manner for you, and welcome to the forums. Don't take anyting here personally; we're a pretty helpful bunch in general, if sometimes a bit quick.[:)]

[Erik Rutins]

TF 38,

Sorry, missed the part where the registration wasn't working for you.

Please e-mail me at erikr@matrixgames.com with your e-mail address/username that you used (I assume TF 38) for the Members Area login. I'll have the guy who wrote it in Australia (who is much more awake than I am) check on this issue and hopefully you will have access either tonight or in the morning.

Regards,

- Erik