Members Area
Moderators: Joel Billings, wdolson, Don Bowen, mogami
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- Posts: 782
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RE: Members Area
This thread is missing something..... I know, more cow bell. [:D]
There is no chance, no destiny, no fate, that can circumvent or hinder or control the firm resolve of a determined soul.
RE: Members Area
ORIGINAL: SunDevil
nope just customers like yourself who enjoy a calm forum, where people post with questions instead of rants....
But now that you got a response, start complaining about something else please.
Bad Sun Devil !! Bad !!! You keep that up and you`ll get a " F " in deportment and have to stay after school.[:D][:D]
I can just see Matrix Stock opening down 10 points on the NYSE tomorrow AM due to " bad public perception of the franchise "[8|]
- Erik Rutins
- Posts: 39665
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Members Area
TF 38,
No problem, please see my second reply as well.
The people posting here are not our staff or testers, I'm not sure where you got that impression. They're forum members and customers like yourself. It seems that any initial friction has passed on all parts, I would suggest we just call it all water under the bridge and move on to fix your problem. Sound good? [:)]
Regards,
- Erik
ORIGINAL: TF 38
Thanks Mr Rutin,
I really do need some help with this. I've been fighting with your registration procedures since attempting to update my email info, and its been nothing but a headache since.
As to this little scrum of equal-opportunity-flamers that's assembled here, you might want to consider a little trip to the MatrixGames woodshed for those under NDA with you.
Thanks again!
No problem, please see my second reply as well.
The people posting here are not our staff or testers, I'm not sure where you got that impression. They're forum members and customers like yourself. It seems that any initial friction has passed on all parts, I would suggest we just call it all water under the bridge and move on to fix your problem. Sound good? [:)]
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
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- Posts: 782
- Joined: Wed Jun 13, 2001 8:00 am
- Location: Tempe, AZ
RE: Members Area
Sweet that means I can buy more stock for when it goes up when the patch is released. [:D]
There is no chance, no destiny, no fate, that can circumvent or hinder or control the firm resolve of a determined soul.
- madflava13
- Posts: 1501
- Joined: Wed Feb 07, 2001 10:00 am
- Location: Alexandria, VA
RE: Members Area
I put my pants on one leg at a time, just like you... Only then, I make gold records.
I've got a fever and the only prescription is...
I've got a fever and the only prescription is...
"The Paraguayan Air Force's request for spraying subsidies was not as Paraguayan as it were..."
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- Posts: 782
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RE: Members Area
The just dropped the bat and I am stepping away from the dead horse. [:D]
MORE COW BELL.... DING DING DING DING
MORE COW BELL.... DING DING DING DING
There is no chance, no destiny, no fate, that can circumvent or hinder or control the firm resolve of a determined soul.
- rogueusmc
- Posts: 4583
- Joined: Sun Feb 08, 2004 6:21 pm
- Location: Texas...what country are YOU from?
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RE: Members Area
ORIGINAL: TF 38
Thanks for the slack Von Murrin.That applies to the rest of us, too. The golden rule of support/service in any industry is to first let the client vent.
Can I assume that these other gentlemen are representatives of MG, playtesters perhaps?
If so, then Matrix needs to be made aware of their deportment and its impact on the public's perception of the franchise.
Thanks again,![]()
How many people here think Matrix Games is the BEST by far for any Quality gaming product AND support for their product anywhere, say, "HELL YEAH!!!"
There are only two kinds of people that understand Marines: Marines and the enemy. Everyone else has a second-hand opinion.
Gen. William Thornson, U.S. Army

Gen. William Thornson, U.S. Army

- carnifex
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RE: Members Area
equal-opportunity-flamers
NOT TRUE !
I only flame the ones I love.
- TheHellPatrol
- Posts: 1588
- Joined: Fri Jul 02, 2004 9:41 pm
RE: Members Area
Hey Boss, about that raise you were talkin' to me and the boys about?[:D]ORIGINAL: Erik Rutins
TF 38,
ORIGINAL: TF 38
Thanks Mr Rutin,
I really do need some help with this. I've been fighting with your registration procedures since attempting to update my email info, and its been nothing but a headache since.
As to this little scrum of equal-opportunity-flamers that's assembled here, you might want to consider a little trip to the MatrixGames woodshed for those under NDA with you.
Thanks again!
No problem, please see my second reply as well.
The people posting here are not our staff or testers, I'm not sure where you got that impression. They're forum members and customers like yourself. It seems that any initial friction has passed on all parts, I would suggest we just call it all water under the bridge and move on to fix your problem. Sound good? [:)]
Regards,
- Erik

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau
Henry David Thoreau
RE: Members Area
One giant HELL-YEAH over here. Also TF 38 Sorry to hear about your problems, they happen everywhere from time to time. I've dealt with matrix in one way or another since 2000 something I think... WOW time flies. They really are a company from a bygone era, we are not likly to see many more companies like this that actually CARE what their customers think. My loyalty started with Steel Panthers WAW, Check it out it's a free update of one Gary G's great games. This game started them running and they have never really dropped the ball since... did I mention it's free? Welcome. Enjoy the game, by the way, even without a patch it's the best out there.
-B
-B
“What do you mean you don't do it? Of course you do it. We all do it. We love to do it. I just did it and I'm ready to do it again.” -Mel Brooks as King Louis XVI
RE: Members Area
TF 38-
Just in case you missed it in all the excitement, there's nothing in the Members Area related to WitP yet.
There is an interim patch (1.10d) in the War in the Pacific Support forum.
Just in case you missed it in all the excitement, there's nothing in the Members Area related to WitP yet.
There is an interim patch (1.10d) in the War in the Pacific Support forum.
RE: Members Area
ORIGINAL: mjk428
TF 38-
Just in case you missed it in all the excitement, there's nothing in the Members Area related to WitP yet.
There is an interim patch (1.10d) in the War in the Pacific Support forum.
Can we start harrassing Erik for patch information now? [:D]
"The very word Moscow meant a lot to all of us....it meant all we had ever fought for" -Rokossovsky
RE: Members Area
ORIGINAL: Erik Rutins
We removed all of our previous copy protection in exchange for a serial number and a generous policy on your use of the game and backup copies. In order to make sure that only people with legal copies were getting updates to the game, we set up the members area. It's as simple as that.
- Erik
And a very big thumbs up to Matrix for that.[8D] I don't begrudge Matrix an email address if it gets rid of the awful CD copy protection scheme they were using before. Nice to see that Matrix listened to the grumbling customers. [:D]
Bodhi
RE: Members Area
What some of you forget is that first impressions do count. Nowadays people want to get service now instead of later and with as little fuss as possible. A customer doesn't care that others have good experience with a company, it is their experience that matters. Is a customer right to get disgruntled? I think so. The way someone expresses that is another matter, which is not to say that TF38's reaction is wrong. The squeaky wheel and all...
I've been a lurker on these forums for some time now and decided to finally register now that I've ordered WitP and it took some doing. For the first login I created I didn't get a confirmation/activation mail so I sent a mail to forums@matrixgames.com.. lo and behold I got an undeliverable mail in return. I sent a mail asking for help to support@matrixgames.com and they promptly replied telling me it was an inactive account without going into my first concern.. In the end I just registered again with another nick, then everything went smoothly.
As I said, first impressions are important, certainly when one coughs up (what for me is) a large amount of money up front for a product.
I've been a lurker on these forums for some time now and decided to finally register now that I've ordered WitP and it took some doing. For the first login I created I didn't get a confirmation/activation mail so I sent a mail to forums@matrixgames.com.. lo and behold I got an undeliverable mail in return. I sent a mail asking for help to support@matrixgames.com and they promptly replied telling me it was an inactive account without going into my first concern.. In the end I just registered again with another nick, then everything went smoothly.
As I said, first impressions are important, certainly when one coughs up (what for me is) a large amount of money up front for a product.
- David Heath
- Posts: 2529
- Joined: Wed Mar 29, 2000 5:00 pm
RE: Members Area
Hi Everyone
Yep its 4:35 am and I just posted the patch v1.20 for WITP. So those signed up in the members area you will find it there. The only way to get a patch is to register with your serial number in our members area. This allows us to make it easy for you to back up your games, play them on your laptop and desktop PC and provide some security to us. We have proven we do not mind giving support but we like to do it just to those who deserve it.
NONE of your data will ever be sold or giving away. We figured it would be nice to drop an email when a patch for a game you registered became available. TF38 I am currently on the phone to our staff memeber handling this and I hope to have it fixed very soon if it not already.
Once again thank you to everyone that purchased WITP and stop reading this forum and go tell your friends [:D]
Yep its 4:35 am and I just posted the patch v1.20 for WITP. So those signed up in the members area you will find it there. The only way to get a patch is to register with your serial number in our members area. This allows us to make it easy for you to back up your games, play them on your laptop and desktop PC and provide some security to us. We have proven we do not mind giving support but we like to do it just to those who deserve it.
NONE of your data will ever be sold or giving away. We figured it would be nice to drop an email when a patch for a game you registered became available. TF38 I am currently on the phone to our staff memeber handling this and I hope to have it fixed very soon if it not already.
Once again thank you to everyone that purchased WITP and stop reading this forum and go tell your friends [:D]
RE: Members Area
ORIGINAL: SunDevil
nope just customers like yourself who enjoy a calm forum, where people post with questions instead of rants....
But now that you got a response, start complaining about something else please.
The Members Area IS CONFUSING the first time, took me several minutes just now to figure it out and then it let me start down loading the patch. It stopped once, at 48% so far d/l. Your statement earlier about not needing is register is FALSE, you can't d/l the patch without registering and giving information. Some people have issues with providing personal information just to d/l a patch for a program they already paid for. I can see his point, even if he is very upset, he has the right to ask what is up. Some of you need to be more supportive and post CORRECT info instead of slamming him. And I don't find it funny at all. Matrix is one of the best companies for support issues but some of the forum members are total pricks.
"I propose to fight it out on this line if it takes all summer."-Note sent with Congressman Washburne from Spotsylvania, May 11, 1864, to General Halleck. - General Ulysses S. Grant
RE: Members Area
Some people have issues with providing personal information just to d/l a patch for a program they already paid for.
You don't seem to get it. The patches are for those who bought the game. The requirement to register and fill in your serial number is required to activate the game sections that you own. Owning multiple games, each one I own gets keyed in there and once I key it in, an additional row shows up with patch status for that game.
You don't get patches unless you prove you own the game. What exactly is so difficult with that concept? A large number of companies have switched over to this type of system to keep people out of their support areas. Bandwidth costs money.
In two strokes, Matrix has effectively eliminated piracy AND removed peoples major gripe about having to keep a CD in the drive to play.
- Oliver Heindorf
- Posts: 1911
- Joined: Wed May 01, 2002 2:49 am
- Location: Hamburg/Deutschland
RE: Members Area
honestly, for me, being non native english, the member area was not clear too. why I have to register again and why not using the forum data you already have etc etc. this was really confusing to me.
and how do I register my copy of UV& Screaming Eagles...I think I registered Screaming Eagles some time ago but it doesnt appear.....I have no mails/order numers as backup becasue I had a PC-crash......can I re-download ? HELP
and how do I register my copy of UV& Screaming Eagles...I think I registered Screaming Eagles some time ago but it doesnt appear.....I have no mails/order numers as backup becasue I had a PC-crash......can I re-download ? HELP
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- Joined: Wed Jun 13, 2001 8:00 am
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RE: Members Area
Oliver,
For the other two games mentioned, you might want to post a thread in this general support forum.
http://www.matrixgames.com/default.asp? ... rumid%3D18
For the other two games mentioned, you might want to post a thread in this general support forum.
http://www.matrixgames.com/default.asp? ... rumid%3D18
There is no chance, no destiny, no fate, that can circumvent or hinder or control the firm resolve of a determined soul.
- Marc von Martial
- Posts: 5292
- Joined: Thu Jan 04, 2001 4:00 pm
- Location: Bonn, Germany
- Contact:
RE: Members Area
ORIGINAL: Oliver Heindorf
honestly, for me, being non native english, the member area was not clear too. why I have to register again and why not using the forum data you already have etc etc. this was really confusing to me.
Easy, because it doesn´t work [;)] and it will only clutter up the members area databse with people that actually do not own a Matrix Games product.
and how do I register my copy of UV& Screaming Eagles...I think I registered Screaming Eagles some time ago but it doesnt appear.....I have no mails/order numers as backup becasue I had a PC-crash......can I re-download ? HELP
You don´t need to, because these two games don´t have a serial number. They fall under a different copy protection sceme.