ORIGINAL: Grunty
Don't you think this digital download and CD on demand is proving to be a clumsy affair. Many of UV and WitP fans doesn't have fast enough connection or their credit card and as for CD on demand; we can see complaints that even inside the US it takes more than two weeks to get it (if you get it at all).. better not to mention Europe or Australia...
So I'm asking when will I be finally able to go to the store and buy a nice boxed version, the old fashioned way (with all the goodies included, hopefully) as I'm getting really frustrated...

... just reading posts from the lucky ones that already have their copy...is it really so much trouble to ship a few boxes overseas..
A few answers. The basic concept of "DD" and "CD on demand" / "Box on demand" is the only way for us to stay in business or to do niche wargames. So we have a few possibilities here. Stay with it, pack our stuff and get another job, or only produce mainstream titles, so the "normal" retail way is financially reasonable. We´re running a business here after all [;)]
Digital River had problems in the beginning,
but all of the "CD on demand" that were ordererd actually left the facillities. Digital River is currently investigating where the problem was with the shipment of the CDs.
However, we sorted these problems out with them and it´s by far not the "majority" of customers that had this problems. Just from counting the support emails we got it´s save to say the percentage is below 1-3 %. Please remember, satiesfied customers that get their CDs within a few days are not going to post this on a forum, customers that have a problem definetly do this [;)]
What makes you believe the Cd on demand situation was worse overseas (Europe etc.) ?