I can't apply patch

Post bug reports and ask for tech support here.

Moderators: wdolson, Don Bowen, mogami

Post Reply
devious
Posts: 14
Joined: Thu Aug 12, 2004 8:24 pm

I can't apply patch

Post by devious »

Is there separate serial needed for patch 1.2 ?
Patch instaler asks for serial and when I enter the one I've used to install game
it says that this serial is incorrect [&:]
User avatar
Mr.Frag
Posts: 11195
Joined: Wed Dec 18, 2002 5:00 pm
Location: Purgatory

RE: I can't apply patch

Post by Mr.Frag »

Nope, exactly the same one ...

contact support@matrixgames.com with your information so they can help you out directly.
User avatar
Cmdrcain
Posts: 1161
Joined: Mon Aug 21, 2000 8:00 am
Location: Rebuilding FLA, Busy Repairing!
Contact:

RE: I can't apply patch

Post by Cmdrcain »

ORIGINAL: devious

Is there separate serial needed for patch 1.2 ?
Patch instaler asks for serial and when I enter the one I've used to install game
it says that this serial is incorrect [&:]


Be sure your typing it out exactly, including I believe any dashs (-)

Maybe you mistyped or just typed in the numbers w/o dashs?
Noise? What Noise? It's sooooo quiet and Peaceful!
Image
Battlestar Pegasus
User avatar
mongo
Posts: 260
Joined: Wed Jun 30, 2004 4:06 pm
Location: Ohio, USA

RE: I can't apply patch

Post by mongo »

Worst case scenario:

you fat-fingered your original serial number while installing, yet managed to get a valid number.

Now you are trying to input what should be your number?

[:(]
"Mongo only pawn..in game of life"
Image
devious
Posts: 14
Joined: Thu Aug 12, 2004 8:24 pm

RE: I can't apply patch

Post by devious »

well, I didn't type it , I copy-pasted it. I even tried to copy paste number which is saved in registry (it's pretty the same as I can see) , but no luck
User avatar
Erik Rutins
Posts: 39650
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: I can't apply patch

Post by Erik Rutins »

Devious,

Please e-mail me at support@matrixgames.com and include the following info:

- Your serial number
- How you bought WitP (online store or convention)
- Whether you have bought any other Matrix products with serial #s and what their serial #s are.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
devious
Posts: 14
Joined: Thu Aug 12, 2004 8:24 pm

RE: I can't apply patch

Post by devious »

ok, I did overcome problem , but thanks
maybe read my post about 1.21 issues I run into :)
User avatar
Cmdrcain
Posts: 1161
Joined: Mon Aug 21, 2000 8:00 am
Location: Rebuilding FLA, Busy Repairing!
Contact:

RE: I can't apply patch

Post by Cmdrcain »

ORIGINAL: devious

ok, I did overcome problem , but thanks
maybe read my post about 1.21 issues I run into :)

How fix? I was going to note that if copy/paste sometimes it could paste in incoreect.

Its really always best to type in a number then copy-paste in.
Noise? What Noise? It's sooooo quiet and Peaceful!
Image
Battlestar Pegasus
sluny
Posts: 3
Joined: Thu Aug 01, 2002 5:02 pm
Location: Czech Republic

RE: I can't apply patch

Post by sluny »

how did u solve it? have the same problem...
Post Reply

Return to “Tech Support”